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Loyalty Volkswagen

Chester, VA

4.8
319 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 319 reviews

April 15, 2025

I sold a VW atlas to a customer that lived closer to Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looke More

by wwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson
Apr 15, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Ashley this wonderful review and recommendation! We strive for 100% customer satisfaction and we are so glad that she provided you with 5-star service. She will be honored to hear of your very kind words. We wish you safe travels. Please do not hesitate to give us a call if we may ever be of further service to you.

April 13, 2025

Great service, they always take good care of my car and so helpful. I am thankful. More

by aliciabwhit20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Apr 14, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your wonderful review! We are delighted that our team consistently provides you with the A+ service that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

April 08, 2025

Michale Altizer was awesome! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service! More

by Docbates84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this 5-star rating! We are glad that Michale took great care of you and your automotive needs and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 05, 2025

Thank you, Michael Altizer for your excellent professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review and recommendation! We are glad that Michale took great care of you and your automotive needs. It is our pleasure to serve you. If there is ever anything more that we may assist you with, please do not hesitate to give us a call.

March 26, 2025

I feel there was Timely service and great communication from Mike Altizer. Services were rendered as request More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Mar 27, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. We hope to see you again the next time you are in need of automotive service.

March 24, 2025

The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon! More

by lajemeproduct@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron and the credit guy., Steve Exteres
Mar 24, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you and your husband with.

March 18, 2025

Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center! More

by FGCLPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Mar 18, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are so glad that he provided you with a top-notch and informative experience. He definitely is an asset to our team and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

March 14, 2025

I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you! More

by kek_68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Mar 17, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! We are so glad that Michale and the team consistently takes great care of you and your Jetta. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 12, 2025

As always my car was in great hands. Thank you Mike always perfect customer service. More

by wwinslow117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 13, 2025 -

Loyalty Volkswagen responded

Winslow, Thank you for your time and feedback. We are grateful to hear that Mike was able to provide you with great customer service, he will be thrilled to hear your kind words, thank you. We look forward to the next time we service your vehicle!

March 05, 2025

Very professional and efficient once the parts arrived. Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the o More

by gmom3138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Mar 06, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to rate our dealership. We are glad that Robert took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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