Loyalty Volkswagen

Every time I visit I feel welcomed and comfortable that my vehicle will be be well taken care of.. my vehicle will be be well taken care of.. More

We've been very pleased with our experience at Loyalty Volkswagen in Chester. Great service at the purchase, but have really enjoyed working with Mike Altizer in Service. Our 2018 Tiguan has been mostly Volkswagen in Chester. Great service at the purchase, but have really enjoyed working with Mike Altizer in Service. Our 2018 Tiguan has been mostly problem-free; just the usual preventive maintenance, but Mike has been a joy to work with over the years. Prompt, professional, tells us what we need to know. I know that sometimes dealer service departments are not viewed in the most favorable light. Not true hear. Service after the sale with Mike has been great! More

Prompt, precise, and courteous service across all departments. Mike Altizer is the best service advisor I've ever had and has helped keep my Volkswagens running like new for over 7 years. departments. Mike Altizer is the best service advisor I've ever had and has helped keep my Volkswagens running like new for over 7 years. More

I appreciate the response I received. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. More

I appreciate how Mike always takes care of me in the service department. Always very pleasantvand trusting service department. Always very pleasantvand trusting More

Michale Alize professional great service and explain process easy to understand language just a great person process easy to understand language just a great person More

Service was excellent last two times we were in. In March we were helped by Wes and in April by Heather. In March we were helped by Wes and in April by Heather. More

The dealership was attractive and clean, greeted with a smile when arrived and all salesmen were helpful. smile when arrived and all salesmen were helpful. More

I sold a VW atlas to a customer that lived closer to Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looke Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looked into we realized. Ashley Robertson was my point of contact throughout the process and I had never worked with her before. It is not easy to be comfortable with another company to do the diagnosis and repair work on behalf of a customer for many reasons; they may upsell said customer, they may bash some work and recommend new items or suggest something implied was not actually taken care of, and almost operate with an open checkbook mind state. Ashely not only did not do that but she had open dialogue, treated me as much as her customer as our now mutual customer, and took care of the recall work immediately without hesitation. I felt comfortable working with her from the start and would highly recommend her. She is the kind of employee I would gladly hire at my own location. Thanks Ashley! More

Great service, they always take good care of my car and so helpful. I am thankful. so helpful. I am thankful. More