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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.9
357 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 357 reviews

October 04, 2025

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. More

by shanny129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D A Davenport , Steve Exteres
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Oct 06, 2025 -

Loyalty Volkswagen responded

Congratulations on your Volkswagen! We are thrilled to hear that Davenport took care of you like family and was extremely helpful. As a reminder, you can always reach out to us if you need any further assistance with your vehicle matters.

September 17, 2025

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. More

by Msandrechiles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davenport
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Sep 17, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! We are glad that Darnell provided you with top-notch service throughout your visit. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 10, 2025

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here More

by londay007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isreal Lemon
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Sep 12, 2025 -

Loyalty Volkswagen responded

We are grateful to receive your praise and review letting us know our professionalism and knowledge encourages you to seek our services the next time you are in the market for a vehicle. Rest assured knowing we are here to serve you, so do not hesitate to reach out to us if you have any questions!

August 25, 2025

They did a great job and diagnosing and fixing my problem with my 2018 Volkswagen Passat. Michael Altizer assisted me and kept me informed al the way from start to completion. More

by jsm211
Recommend Dealer
Yes
Employees Worked With
Michele Altizer
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Aug 26, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Michale provided you with thorough and efficient service. It is our pleasure to serve you and your Volkswagen needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 13, 2025

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work. More

by molsy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Aug 14, 2025 -

Loyalty Volkswagen responded

We appreciate your positive review and we are so glad that Michale got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

August 10, 2025

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with resp More

by Mark F
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Delano
Report | Print
Aug 14, 2025 -

Loyalty Volkswagen responded

Mark, thank you for your excellent review! We are so glad that Brandon provided you with the A+ service that you deserve and we are honored to have earned your kind recommendation. We hope for an opportunity to work with you again. Safe travels!

August 08, 2025

Michele Altizer was great to work with and will visit him again at Loyalty VW More

by geoff68nou1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Altizer
Report | Print
Aug 08, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. We are happy to hear that Michale provided you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

July 31, 2025

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you a More

by fitzpact
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Delano
Report | Print
Aug 08, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Brandon this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Brandon provided you and your wife with a top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you both on your new Atlas Cross Sport- on behalf of the entire team!

July 26, 2025

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, More

by Sharon Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Report | Print
July 26, 2025

I had a great experience with getting my engine replaced at loyalty Volkswagen. They reason that it was such a great experience is because of the service advisor that I dealt with Robert Wilson. More

by brittharman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Report | Print
Aug 08, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this positive review! We are so glad that Robert took great care of you and ensured your experience with us was as smooth as possible. it is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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