Loyalty Volkswagen

The service I received at this dealership was absolutely impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon! impeccable! The staff was knowledgeable and friendly! I will be buying another car there for my husband soon! More

Thanks to Michale Altizer I had a great experience at Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center! Loyalty VW He was very informative and even concerned He is a great asset to your dealership service center! More

I purchased my 2015 Jetta at Loyalty VW and Michale Altizer and the team at Loyalty have kept my car in great shape. Thank you! Altizer and the team at Loyalty have kept my car in great shape. Thank you! More

As always my car was in great hands. Thank you Mike always perfect customer service. Thank you Mike always perfect customer service. More

Very professional and efficient once the parts arrived. Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the o Robert Wilson was very helpful by keeping me updated on the progress, timeline, and contact with my warranty provider. With his help I received the optimal amount towards my final bill from the warranty coverage. This was a very costly repair experience. Thank you. More

I had a very good experience and Robert Willson was very helpful. Thanks so much helpful. Thanks so much More

A thank you to Michael Altizer and the service department for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service. for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service. More

Fast service, great experience. My advisor was amazing and I will be recommending everyone I know. My advisor was amazing and I will be recommending everyone I know. More

Mike is very nice and communicates well with His customers. I appreciate him taking time to answer questions. customers. I appreciate him taking time to answer questions. More

Terrible experience at Loyalty Volkswagen Chester on Feb 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical advisor) for a status update, he was rude, dismissive, and unprofessional, constantly calling me "man" and "dude" while making excuses about being short-staffed and offering no solutions. The worst part? When I decided to leave, he couldn’t find my keys or my vehicle and even asked if I knew where it was—unbelievable incompetence. A frustrating and pointless experience, as my vehicle service was never started nor completed. As a Marine Corps veteran with over 25 years of service, I have never been treated with such blatant disrespect both in and out of uniform. This experience has completely destroyed my trust in Loyalty Volkswagen in Chester, Virginia. I cannot in good faith or conscience recommend Loyalty Volkswagen to anyone. ⚠️ BE WARNED: If you value your time, respect, and professionalism, take your business elsewhere. Loyalty Volkswagen must do better—starting with customer service retraining and accountability. #PoorService #VolkswagenFail #LoyaltyVolkswagen More