Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
344 Reviews
Call Dealership (804) 518-9300
View Awards

16300 Loyalty Way

Chester, VA

23831

Directions

By Type

Showing 344 reviews

July 18, 2025

Ashley was very helpful in the processing of my vehicle. Additionally, I would like to commend the dealership for doing a good job on my repair work. As of this time, everything is working very well. I wann More

by jordananns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos M., Steve Exteres
Report | Print
Aug 08, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing quality and efficient service is so important to us, and we are glad that Ashley's efforts met your satisfaction. We hope to see you again the next time your vehicle is ready for service.

July 16, 2025

Mr. Robert Wilson was my service advisor. He was awesome. I left my car for the day. I received several recommended services with cost and prompt notice when my service was completed. . More

by shelbymarieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Report | Print
Jul 16, 2025 -

Loyalty Volkswagen responded

Shelby, thank you for taking the time to share your experience with us. We are pleased to know that Robert has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

July 12, 2025

Mike is very friendly and pleasant to deal with and has a great smile. Enjoy doing business with him. More

by Sportkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Report | Print
Jul 16, 2025 -

Loyalty Volkswagen responded

Kat, We are committed to providing our customers with nothing less than 5-star service. Mike will be especially happy to hear that you were completely satisfied with his customer service.

July 10, 2025

Heather is good always when I come in there. She gives me all the information on the car and gets it done in a acceptable amount of time. More

by anita_mntgmry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Anita, thank you for leaving Heather this wonderful review! We are glad that she is consistently kind and informative. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

June 29, 2025

Joseph was extremely helpful and expressed to staff our needs. We believe he genuinely cares about people. He was very professional. More

by vickiet2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Jones, Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! We are pleased to hear that Joseph provided you with the quality care that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs.

June 25, 2025

Amazing experience at Loyalty VW. Remarkable benefits to buying your vehicle here and working with this team! Was great to work with Kody, extremely helpful and worked hard and honest More

by Abby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Abby, we appreciate your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that Kody's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

June 25, 2025

Service oriented, easy to get along with and understands my issues. I come here to relax. More

by adriennewebster01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson, Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Adrienne, thank you for sharing your positive experience with us. We are happy to hear that our team took great care of you. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 22, 2025

Awesome experience once again . Service team was quick and outsiding. I will be returning for sure. More

by arobertson091015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather W, Mike A, Rob W, Ashley R.
Report | Print
Jun 23, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are so glad that our team took great care of you and we look forward to continue providing you with the same 5-star service in your visit to come!

June 15, 2025

Mike Altizer is by far the most professional , informative and personable service technician that I have ever worked with !!! … he puts the “ Loyalty “ in Loyalty VW !!! … a class act of top notch More

by odin1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Report | Print
Jun 16, 2025 -

odin1066 responded

Mike Altizer is my favorite service man at Loyalty VW !!!

Jun 16, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this amazing review! He will be honored to hear of your very kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 13, 2025

The dealership is friendly, clean and organized. For my service visit I was promptly greeted. The overall check in was easy. I had an appointment and waited about 1.5 hrs for an oil change. More

by msodessasanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altiers
Report | Print
Jun 16, 2025 -

Loyalty Volkswagen responded

We appreciate your positive review and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

1
2
3
...
35