Loyalty Volkswagen

I had a very good experience and Robert Willson was very helpful. Thanks so much helpful. Thanks so much More

A thank you to Michael Altizer and the service department for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service. for quick and easy work done on our Volkswagen. I was there at a busy time but was treated with prompt and courteous service. More

Fast service, great experience. My advisor was amazing and I will be recommending everyone I know. My advisor was amazing and I will be recommending everyone I know. More

Mike is very nice and communicates well with His customers. I appreciate him taking time to answer questions. customers. I appreciate him taking time to answer questions. More

Terrible experience at Loyalty Volkswagen Chester on Feb 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical 7, 2025. Scheduled a 9:30 a.m. oil change, was told the wait would be 2 hours, yet after 2.5 hours, no updates. When I asked Mike Altizer (technical advisor) for a status update, he was rude, dismissive, and unprofessional, constantly calling me "man" and "dude" while making excuses about being short-staffed and offering no solutions. The worst part? When I decided to leave, he couldn’t find my keys or my vehicle and even asked if I knew where it was—unbelievable incompetence. A frustrating and pointless experience, as my vehicle service was never started nor completed. As a Marine Corps veteran with over 25 years of service, I have never been treated with such blatant disrespect both in and out of uniform. This experience has completely destroyed my trust in Loyalty Volkswagen in Chester, Virginia. I cannot in good faith or conscience recommend Loyalty Volkswagen to anyone. ⚠️ BE WARNED: If you value your time, respect, and professionalism, take your business elsewhere. Loyalty Volkswagen must do better—starting with customer service retraining and accountability. #PoorService #VolkswagenFail #LoyaltyVolkswagen More

I had a great experience as always. Service was fast and exceptional. Service area was clean and inviting. Service was fast and exceptional. Service area was clean and inviting. More

thank you for your support kindness and good job less waiting I hope I don have any other issues if I do I will let you know thanks again waiting I hope I don have any other issues if I do I will let you know thanks again More

Very pleased with the service I received for my yearly checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful. checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful. More

Amazing dealership with amazing staff. I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing to do whatever it takes to make sure you are being taken care of. More

Loyalty Volkswagen is a great dealership. The service department has been excellent the times I been there. The service department has been excellent the times I been there. More