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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
314 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 314 reviews

February 06, 2025

I had a great experience as always. Service was fast and exceptional. Service area was clean and inviting. More

by luvgod211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 06, 2025 -

Loyalty Volkswagen responded

Providing quality and efficient service is so important to us, and we are glad that our efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!

February 04, 2025

thank you for your support kindness and good job less waiting I hope I don have any other issues if I do I will let you know thanks again More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather , Steve Exteres
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Feb 04, 2025 -

Barbara responded

Thanks for response

January 28, 2025

Very pleased with the service I received for my yearly checkup and maintenance. Not sure of the girl's name that worked with me but she was very nice and friendly and helpful. More

by cmc229
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girl I worked with I'm not sure of name but she was great, Steve Exteres
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Jan 29, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us! We are glad that our team took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

January 23, 2025

Amazing dealership with amazing staff. I can only speak highly of Michale Altizer for he has taken such great care of me every time I visit. He is knowledgeable, understanding, and willing More

by Janell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
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Jan 24, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! Michale will be delighted to hear of your kind words and to know that you deeply value his service. We look forward to continue providing you with the same 5-star service in your visits to come! Safe travels.

January 21, 2025

Loyalty Volkswagen is a great dealership. The service department has been excellent the times I been there. More

by moyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
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Jan 22, 2025 -

Loyalty Volkswagen responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 17, 2025

Easy buying process, nice sales people, and good service center. I love the videos I get detailed the service requested and any other recommendations. More

by ashleyclayborne0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley , Steve Exteres
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Jan 20, 2025 -

Loyalty Volkswagen responded

Ashley, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 17, 2025

I love the 2025 Volkswagen Jetta it a nice ride everything and I love it More

by Deshawnellis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgy Grandison
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Jan 20, 2025 -

Loyalty Volkswagen responded

Deshawn, Congratulations on your new 2025 Volkswagen Jetta and welcome to the- Loyalty Volkswagen family. We are thrilled you chose our dealership for this experience. Please let us know if there is anything else we can assist you with. Safe travels!

January 10, 2025

Kody Ellen was wonderful! I was in and out with a new car in less than 2 hours. He was a great tool in helping me make a decision. No pressure at any moment. Could not be happ More

by JKinard
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
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Jan 13, 2025 -

Loyalty Volkswagen responded

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new vehicle. We are delighted to hear that you were in and out so quickly but Kody will be over-joyed to hear that you added him to your splendid review, thank you. Safe travels.

December 17, 2024

Whenever I Take My Car In Fir Service. The People There Are Alway's Nice And Curtious. Robert Wilson Is Amazing. Always Very Helpful When It Comes To Serving Your Vehicle. He Works There More

by Teressa Mayfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Report | Print
Dec 18, 2024 -

Loyalty Volkswagen responded

Teressa, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Robert will be delighted to hear that you added him to your splendid review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 16, 2024

Top notch facility and excellent customer service! Clear communication and honest pricing, quite a refreshing change from some of the other dealerships I've dealt with. More

by Gabester225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
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Dec 16, 2024 -

Loyalty Volkswagen responded

Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Loyalty Volkswagen strives to offer our customers exceptional service both before and after the sale. Safe travels and Happy holiday's!

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