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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.9
361 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 361 reviews

July 10, 2025

Heather is good always when I come in there. She gives me all the information on the car and gets it done in a acceptable amount of time. More

by anita_mntgmry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Anita, thank you for leaving Heather this wonderful review! We are glad that she is consistently kind and informative. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

June 29, 2025

Joseph was extremely helpful and expressed to staff our needs. We believe he genuinely cares about people. He was very professional. More

by vickiet2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Jones, Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! We are pleased to hear that Joseph provided you with the quality care that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs.

June 25, 2025

Amazing experience at Loyalty VW. Remarkable benefits to buying your vehicle here and working with this team! Was great to work with Kody, extremely helpful and worked hard and honest More

by Abby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Abby, we appreciate your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that Kody's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

June 25, 2025

Service oriented, easy to get along with and understands my issues. I come here to relax. More

by adriennewebster01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson, Steve Exteres
Report | Print
Jul 10, 2025 -

Loyalty Volkswagen responded

Adrienne, thank you for sharing your positive experience with us. We are happy to hear that our team took great care of you. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 22, 2025

Awesome experience once again . Service team was quick and outsiding. I will be returning for sure. More

by arobertson091015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather W, Mike A, Rob W, Ashley R.
Report | Print
Jun 23, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are so glad that our team took great care of you and we look forward to continue providing you with the same 5-star service in your visit to come!

June 15, 2025

Mike Altizer is by far the most professional , informative and personable service technician that I have ever worked with !!! … he puts the “ Loyalty “ in Loyalty VW !!! … a class act of top notch More

by odin1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Report | Print
Jun 16, 2025 -

odin1066 responded

Mike Altizer is my favorite service man at Loyalty VW !!!

Jun 16, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this amazing review! He will be honored to hear of your very kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 13, 2025

The dealership is friendly, clean and organized. For my service visit I was promptly greeted. The overall check in was easy. I had an appointment and waited about 1.5 hrs for an oil change. More

by msodessasanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altiers
Report | Print
Jun 16, 2025 -

Loyalty Volkswagen responded

We appreciate your positive review and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 13, 2025

Michale Altizer made sure my appointment was quick & efficient! Easy drop off & pick up. When we work with him it always seems to go smoother! More

by slsforce10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Dawn
Report | Print
Jun 16, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are happy to hear that Michale provided you with a quick and efficient experience. We wish you safe travels and we hope to see you again the next time you are in need of automotive service!

June 12, 2025

Always a pleasant experience and never feel pressured to to do more then is needed More

by puma92002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alrizer
Report | Print
Jun 12, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are glad that our team consistently provides you with a smooth, pressure-free experience. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 03, 2025

Greg Grandison made this the easiest car purchase for me! I called on a Tuesday, had appt on Wed and picked up my new VW Atlas Cross Sport on Sat. I was in and out in less than 2 hours! Everyone at Loyalty d More

by RobinRenea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Grandison
Report | Print
Jun 06, 2025 -

Loyalty Volkswagen responded

Thank you for leaving us this positive review! We greatly appreciate the opportunity to work with you, and we are delighted that Greg provided you with a seamless, 5-star experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Volkswagen Atlas Cross Sport and we wish you the safest of travels until we meet again!

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