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Loyalty Volkswagen

Chester, VA

4.7
268 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 268 reviews

November 13, 2023

Thank you Michale Altizer 244 & Cameron Preston 506 for great service with my Jetta 2019 & your outstanding customer service. From the Harrison's More

by Mr. Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer & Cameron Preston
Nov 15, 2023 -

Loyalty Volkswagen responded

Thank you so much for your positive review! We are happy to hear that Michale and Cameron took great care of you an your automotive needs. Your satisfaction means so much to us. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 12, 2023

Every helpful letting us know what was needed. Also informed us on all warranty items. More

by ipinay64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Nov 13, 2023 -

Loyalty Volkswagen responded

We are honored by your business, and we are so glad that our team could provide you with quality and efficient service during your recent visit. Thank you for your great feedback. Please do not hesitate to let us know how we may be of further service to you!

November 11, 2023

The team members from sales rep, to service tech and mechanics could not be more friendly and knowledgeable. They all really care about their customers. I've bought two cars here from Andy Hook who is More

by bughappy1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer in service dept, and Tommy ( mechanicc
Nov 13, 2023 -

Loyalty Volkswagen responded

Thank you for your positive review and loyalty! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Tommy, Andy, and Michale could provide you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

Nov 13, 2023 -

bughappy1952 responded

You are absolutely most welcome, and also very deserving...

November 11, 2023

Slow response and then marketing messages. Asking well over market for cars you can get much cheaper elsewhere. Do your shopping, new cars are the same everywhere. More

by ryem3mail
Recommend Dealer
No
Employees Worked With
Unknown
November 04, 2023

You are greeted warmly. They explain what they are going to do and update you on anything else that need to be done. More

by brendaatkins48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Nov 06, 2023 -

Loyalty Volkswagen responded

Thank you so much for your positive review! We are so glad that the team could provide you with a smooth and remarkable experience. It is an honor to have earned your kind recommendation! We wish you the safest of travels- on behalf of the entire team!

November 02, 2023

Hello, I have bought many cars in my lifetime. My experience the last few weeks with Loyalty VW--Logan McNutt, has been wonderful. His attention to detail and follow-through has been exceptional More

by denise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan McNutt , Steve Exteres
Nov 03, 2023 -

Loyalty Volkswagen responded

Hi Denise, Thank you so much for your excellent review! We are honored by your business, and overjoyed that Logan provided you with the quality service that you so much deserve. Congrats on the new ride! We wish you safe travels. Please do not hesitate to let us know how we may be of further service to you!

October 27, 2023

The staff was polite and professional and explained to me the process and fixed car More

by Adnjx816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Oct 30, 2023 -

Loyalty Volkswagen responded

We greatly appreciate your 5-star rating! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are pleased that our team could provide you with top-notch service. Wishing you the safest of travels- on behalf of the entire team!

October 22, 2023

This is the second vehicle that I have purchased at loyalty Volkswagen. Greg Grandison was my salesman both times. He is great More

by cindylou61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg Grandison , Steve Exteres
Oct 23, 2023 -

Loyalty Volkswagen responded

We are overjoyed that Greg could provide you with the A+ service that you deserve. Our guests' satisfaction is our utmost priority. Thank you for your loyalty and wonderful feedback. We warmly congratulate you on your new purchase- on behalf of the entire team!

October 21, 2023

After we purchased our Tiguan, we were so happy with this dealership’s service that we bought a Jetta for our son the following year. More

by Riggz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Oct 21, 2023 -

Riggz95 responded

Good service.

Oct 23, 2023 -

Loyalty Volkswagen responded

Thank you for your kind review! We greatly appreciate the opportunity to work with you, and we are thrilled that our team could provide you with a top-notch experience. Congratulations on your new cars! Safe travels until we meet again.

October 18, 2023

Went out of their way to help me purchase a car. Definitely would recommend them to my friends. More

by fletchercrew7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Grandison
Oct 18, 2023 -

Loyalty Volkswagen responded

Our team will always ensure that your experience is both smooth and efficient! Thank you for the positive feedback. They will be honored to hear of your kind words and satisfaction, and we congratulate you on your new vehicle - on behalf of the entire team!

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