Lucas Ford of Burlington - Service Center

The service was done within the time frame but when I picked up my car, my check engine light was on which was not on when I dropped it off! When I inquired about it, I was told nothing was said about it picked up my car, my check engine light was on which was not on when I dropped it off! When I inquired about it, I was told nothing was said about it or in the notes and they could do a diagnostics test for $200!! I find this to be a scam since I brought my car in for a factory recall which was of no cost to me so now they are trying to make money off me for something they did! More

Liza my service advisor was awesome not only with updates of progress of major service & very detailed quote which was right on target!!! She is the BEST!!! of progress of major service & very detailed quote which was right on target!!! She is the BEST!!! More

The service that I received was fast and efficient. The service team member made my visit easy. The service team member made my visit easy. More

Excellent customer service, in the service area , and quick.. the guy that took care of me answered all my questions quick.. the guy that took care of me answered all my questions More

Liza was awesome. I felt like an important customer and she followed up on everything she said she would. I was extremely pleased with the service and the attention. A I felt like an important customer and she followed up on everything she said she would. I was extremely pleased with the service and the attention. Also, when I checked prices against other Ford Dealers, i.e., Holman and Miller, Lucas was the best value. And thems are the facts! More

Lucas ford is reasonable and careful. They always check over my vehicle and have kept in on the road for 214,000 miles. They always check over my vehicle and have kept in on the road for 214,000 miles. More

Service was fast and efficient, no complaints at all I highly recommend Lucas Ford Dealership highly recommend Lucas Ford Dealership More

Was not informed ahead of time the changing of a lightbulb also had to pay for service not sure what bumper-to-bumper coverage means lightbulb also had to pay for service not sure what bumper-to-bumper coverage means More

My service coordinator was easy to work with and my car was ready earlier than expected. was ready earlier than expected. More

I am very pleased to report a positive outcome in the quest to replace the heated seat element in my F150. The part was on backorder for months, but thanks to the dedication and customer service of Liza quest to replace the heated seat element in my F150. The part was on backorder for months, but thanks to the dedication and customer service of Liza in service and the follow up attention by Joe Wilson in sales, this repair was done exactly as described in the time predicted and the outcome was perfect. I am still able to enjoy a heated driver seat on those cold mornings. Thank you Liza and Joe and all at Lucas Ford for making this happen. This is clearly a dealership that cares about its customers. More