Lufkin Ford

Michael sold my wife and I, a 2018 F-350 6. 7 Powerstroke Dually Diesel with like 72k miles. This was in August of 2022. I expected small issues since it was used but supposedly had been through 7 Powerstroke Dually Diesel with like 72k miles. This was in August of 2022. I expected small issues since it was used but supposedly had been through their 172 point service inspection. We left for Montana like 2 weeks after purchase. Took it into Kalispell Ford in Montana to be checked for services when we arrived. Same 172 point inspection came up with $9,900 dollars in needed repairs two of which are major where the engine needs to be removed. Not realizing they only sold us the Powertrain warranty vs $600 more for the premium care, the repairs are not covered. Called store and tried to work with (GM Walt to no avail he basically told me tough luck). So they sold me a lemon that they obviously knew needed major work then didn't even sell me the correct warranty knowing it would need alot of repairs. This is not what I would expect from a major Ford Franchise Dealership.Not just unhappy customers but bad practices by their staff and owner. Steve & Carolyn Caution ⚠️ More

Great dealership! From the beginning to the end, it was a good experience. They helped my place an order for a new 250 Super Duty and stuck to the agreed price when it From the beginning to the end, it was a good experience. They helped my place an order for a new 250 Super Duty and stuck to the agreed price when it came in. They didn't try to add some upcharge, like so many dealerships do now days. I highly recommend these folks. More

Courteous friendly service. They made my purchase simple and seamless. I am totally satisfied with my new vehicle They made my purchase simple and seamless. I am totally satisfied with my new vehicle More

Dealer was very helpful in selecting my vehicle, salesman very knowledgeable, paperwork smoothest and quickest I have done. Gladly recommend this dealer to anyone wanting to purchase a vehicle, new or used. very knowledgeable, paperwork smoothest and quickest I have done. Gladly recommend this dealer to anyone wanting to purchase a vehicle, new or used. GREAT DEALER GM and SALESMAN. More

They never fail to make a deal right and leave with a new purchase 100% purchase 100% More

Friendly fast sale. I literally purchased online. Sent in the app, was approved for loan and sent in paperwork online. I arrived at the dealership, test drove the vehicle and signed the paperwork and left th the app, was approved for loan and sent in paperwork online. I arrived at the dealership, test drove the vehicle and signed the paperwork and left the dealership in less than 45 minutes. More

Great experience! Nobody was pushy and they genuinely wanted to get me what I wanted! I worked with Jose and he was great! wanted to get me what I wanted! I worked with Jose and he was great! More

I drove from Louisiana to Lufkin, TX to visit my grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and be grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and beyond to help me get back on the road to see my babies! Thank you so much! More

Had a fuel rail changed on my 2017 Ford F350, 6.7 diesel. The mechanic didn't change the fuel injector lines that attach to it as they are a one time use,,,Only! One of the lines started leaking diesel afte The mechanic didn't change the fuel injector lines that attach to it as they are a one time use,,,Only! One of the lines started leaking diesel after it was repaired. They denied that you have to change them. They ordered an injector line kit to correct the problem. The parts came in and after making 3 different appointments to get it fixed they still haven't done the work that should had been done when fuel rail was done. It is always an excuse of some sort or they keep pushing up the appointment by several days. They don't keep their word on appointment dates......ever. After picking up truck today I decided to go to Tipton Ford in Nacogdoches since they do the work when appointment is schedule. You might get a good deal on a vehicle there BUT what is the point if you can't get it repaired when something happens? More

Zero would be my rating doesn’t stand behind their word and take care of the customer. When you send 80 thousand on a brand new truck with them you would except them to help you. Did not and refused to fi and take care of the customer. When you send 80 thousand on a brand new truck with them you would except them to help you. Did not and refused to fix a recall. They said nothing was wrong with it. If you have a recall it should be fixed even if the part in their opinion is ok. It’s a recall for a reason. Don’t buy here.3$ More