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Lugoff Ford

Lugoff, SC

4.4
690 Reviews

979 US-1

Lugoff, SC

29078

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690 Reviews of Lugoff Ford

March 26, 2011

Very helpful. He helped me find exactly what I was looking for and gave me the impression that he cared about my needs. I came in with a wide scope on vehicle selection and it was quickly narrowed dow More

by jamal207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Platt
March 25, 2011

Our experience was very positive due to the friendliness and helpfulness of our salesperson, Heather. Heather assisted us as much as possible with every step of the buying process. She first provided assist More

by lwilcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Heather Hagan
March 06, 2011

Roger was very attentive; answered all my questions; knowledgeable of the vehicle; offered to return my rental vehicle; everything about my visit was exceptional. No one pushed me into making a deal. More

by Izzyb62
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Roger Schmidt
March 01, 2011

Billy answered his phone on his day off, Sunday, in order to help a customer. We were in and out of there in under 30 minutes. He was so helpful and a delight to work with. I would do business with Billy and More

by meet0818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Platt
February 22, 2011

I was on a road trip from Florida and my Mustang's radiator clip had not been repaired appropriately from prior auto body work done at a shop in Florida. My car had to be towed to Lugoff. The wor More

by Stillwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, but mechanic did a great job
February 19, 2011

Exceptional knowledge about the product. Honest-great personality. Answered all our questions. Billy Platt is a keeper. This was our first experience with this Ford dealership and we didn't know what to More

by James Covington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Platt
February 09, 2011

We bought a 2008 Ford Escape from Roger Schmidt at Lugoff Ford and it was a low-stress experience. Roger came out into the cold rain to assist us to look at cars on the lot. He was friendly and knowledgeab More

by lhg19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Schmidt
January 27, 2011

From the time I arrived at the dealership Roger was a huge help. Roger came out and greeted me and put me at ease. I always have a high level of anxiety when looking to purchase a car. Roger was super More

by msb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Schmidt
January 27, 2011

I must admit that I hate going to car dealerships. Everyone is so pushy and wants your business. I did not feel that way when I came to your dealership. Roger Schmidt was my salesman and I felt very More

by Shelley127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Schmidt
January 26, 2011

First off after reading the reviews I thought this dealer would be a great one to work with... BOY WAS I WRONG. They had a ford fusion for sale the was jacked up on price beyond belief; however, I really lik More

by lsiverhus10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
several
Feb 09, 2011 -

Lugoff Ford responded

Lugoff Ford Lincoln Mercury wrote on 1/27/2011 11:10:30 AM: "As much as it pains me to learn of your experience I sincerely appreciate your bringing this to my attention. Only now that I'm aware can I make those changes which are clearly necessary to ensure this doesn't happen to anybody else. How can I make this up to you?" Mark Mason Jr General Manager. lsiverhus10 wrote on 1/29/2011 12:05:06 AM: An apology is good for me.. I know that it is not your fault this happened because you were in no way involved; and sometimes employees make bad decisions. Thanks for your concern and reply, it is greatly appreciated. Have a great day !! Lauren --------------------------------------------------------------------------------