I'll make it simple folks, my salesman Rick Hawk gave me the level of respect that made me feel like I was one of the "chosen ones", doing everything he could to see that I left there with the vehicle that suited me best and fulfilled my personal desire for the car I wanted. On top of that Mr. Hawk was well spoken and somehow he manages to pull off this uber-professional/ultra friendly presence at the same time that made this purchase experience the very best that I have encountered. This man should be a teaching model for all car salesman in this day and age, because as we all know the used car industry themselves have created a stigma for themselves as capable of unscrupulous business practices. My experience with Mr. Hawk didn't have an ounce of the negativity, but instead went a very long way in overcoming all we have come to believe about used car salesman. Really great work, Mr. Hawk!
Then, their was Michelle in the finance dept. Her light-stepping almost whimsical personality worked wonders for helping to put my mind at ease. Michelle exhibited self confidence about obtaining financing in a way that made me comfortable stepping aside and just letting her do what she does best. Thanks a bunch, Michelle!(and I promise I didn't steal any of your pens) ;)