Lundgren Honda of Auburn

Best Experience Purchasing a Vehicle. For years, purchasing a new vehicle has been a true nightmare for me. I never understood the process of back and forth offers and the time it took to For years, purchasing a new vehicle has been a true nightmare for me. I never understood the process of back and forth offers and the time it took to make it happen. Then came Lydia :-) I spotted her in the showroom and felt this was a good place to start--lucky me !She was so helpful and worked hard to meet my needs. It was truly the least stressful experience in my 40 plus years of car buying. I strongly suggest that you contact her if you are thinking of buying or leasing . Patti Fisher. More

Always a pleasure doing business at Ludgren My wife and I just purchased our fourth vehicle from Ludgren. This one is a 2017 Pilot. Our first experience with this dealership was back in 2003 and My wife and I just purchased our fourth vehicle from Ludgren. This one is a 2017 Pilot. Our first experience with this dealership was back in 2003 and we have been coming back ever since. The people working the floor are knowledgeable and very friendly. Mike Briere assisted us during the process and he was great. I always enjoy my car buying experiences at Lundgren and recommend the dealership highly. Peace. More

new vehicle purchase We just purchased our 3rd Honda from Lundgren. Fraser Moss worked with us he was great I highly recommend Lundgren Honda if you are looking to purchas We just purchased our 3rd Honda from Lundgren. Fraser Moss worked with us he was great I highly recommend Lundgren Honda if you are looking to purchase a vehicle. More

Dont go here expecting to use one of their coupons!! Scheduled a brake service today based on an online coupon Lundgren has on its site that says brake pads (including rotor turning) for $289. I thought Scheduled a brake service today based on an online coupon Lundgren has on its site that says brake pads (including rotor turning) for $289. I thought a very good deal. MY wife's CRV's pads were not even under the yellow section so not at all bad but due to be changed. I was quoted $600 for this as pads can't be done here without turning the rotors. (good thing I had a coupon right?) Wrong! When they saw I had a coupon they said "Wow didn't know that was on there! It must have meant to say one axle only. I kindly pointed out that it didn't say that and that this was why I came in. The unhelpful manager Keven Shea (who seemed put out) came over and said he would take it off the website but he couldn't help me.. This used to be a great dealership and we have bought numerous cars here in the past 15 years but after this treatment I will not buy a light bulb there. And I will continue to post this story on all web pages to try and make sure they don't hold someone else hostage with their false advertising. BEWARE of this place. They are the new DUDDIE! More

Sales Dept. The Sales Dept. Was very patience with the delay in my purchase of my 2017 Accord. The buyout from my VW took longer than expected. Thank you! The Sales Dept. Was very patience with the delay in my purchase of my 2017 Accord. The buyout from my VW took longer than expected. Thank you! More

Amazing Customer Service - Treat You Like Family I bought a 2017 Honda Pilot this week and don't have anything but great things to say about the Sales Team. Mike Briere was responsive, knowledgeable, I bought a 2017 Honda Pilot this week and don't have anything but great things to say about the Sales Team. Mike Briere was responsive, knowledgeable, and straightforward while is always appreciated. I would definitely recommend working with him for your next purchase. Also have to say that the Finance Manager Ryan Campbell and the GM Chuck Shearns were extremely helpful, great to work with, and treated me like family. Go here for your next car. You won't regret it. More

Best ever We were in the market for a new car, we came to Lundgren and we're blown away with how non pressure the sales team was.and great to work with to get u We were in the market for a new car, we came to Lundgren and we're blown away with how non pressure the sales team was.and great to work with to get us the perfect car for our needs. Russell was awesome to work with through the whole process,couldn't be happier More

BAD CUSTOMER SERVICE AND BROKEN TRANSMISSION At first my experience at Lundgren Honda was super positive. They helped me find a car within my budget and quickly put in a down payment. Once they g At first my experience at Lundgren Honda was super positive. They helped me find a car within my budget and quickly put in a down payment. Once they got my money it was all downhill from there. I work and go to school full time and I live an hour away from the dealership and I have now gone there 5 TIMES AND STILL DO NOT HAVE THE CAR THAT I HAVE ALREADY PUT A DOWN PAYMENT ON. The first two trips were my choice I went the first time to just look then set up another time to put in my down payment. After I put in my down payment I had to come back another time to finalize the paperwork which took me all of 5 minutes only to be told I would not be getting the car that day and I have to come back another day to get it. So I came back a fourth time, waited 30 minutes to be seen even though I set up an appointment then I finally got to take the car home. A little bit down the road I get an error saying "Low Tire Pressure" then five minutes later "Oil Change Needed" both things I was under the impression that the dealership had already done for me, but nothing I felt the need to go back and insist on. Then THE NEXT DAY the car barely made it out of my parking lot before "TRANSMISSION MALFUNCTION"! I was told that they couldn't do anything for me that day, but if I wanted to call their service center for a tow tomorrow I could. I called before 9am to set up a pick up then I called again at almost 2pm for an update and they told me they hadn't even started looking at my car yet because it just arrived 10 minutes ago even though I had called 5 hours ago. I was then told that they had no idea when I was going to be able to get my car back and they were "sorry it can't magically be fixed in a day". I called the salesman I had been working with and like almost every other time I've tried to call, he didn't answer so I had to leave a voice mail saying that I was incredibly unhappy with 1. the fact that I was sold a lemon and 2. the way that it was being handled. At that point I had received one insincere apology and no updates with anything that was going on and what the plan was to fix it so I was done dealing with them and wanted my money back which of course I am not getting. It wasn't until that point that I was offered a loaner car that I would have to make a fifth trip to pick up. When I was at the dealership he asked if the service center told me what was going on with my car and I told him no and that to get any information from Lundgren I have to be the one that calls first and the one time I did call the person I spoke to was rude and unhelpful to which he shrugged his shoulders and moved on. I was told he would check in with the service center and give me a call and I still haven't heard anything and have no idea when I'll be getting the car that I purchased back More

Matt Racine best guy to work with I went with no intentions of trading in my vehicle but he got me an amazing deal and I couldn't pass it up. I will def be sending my friends and famil I went with no intentions of trading in my vehicle but he got me an amazing deal and I couldn't pass it up. I will def be sending my friends and family over when they need help with a new vehicle!!! More

Buting new car Matthew Racine made buying a car very easy. He was kind, respectful and knowledgable. He made a day that usually is long and drawn out feel very comf Matthew Racine made buying a car very easy. He was kind, respectful and knowledgable. He made a day that usually is long and drawn out feel very comfortable. More