Lundgren Honda of Auburn

The "Total Package" of Finance Guys..Ryan Campbell Owning a small business I often enough find myself paying close attention to how other businesses have successfully (or not) developed customer servic Owning a small business I often enough find myself paying close attention to how other businesses have successfully (or not) developed customer service. Recently my wife and I purchased our 3rd Honda from Lundgren which has given me the chance to see how well their teamwork functioned even when our circumstances threw them some curves. When our 2nd Honda was totaled a couple of months ago Ryan and Riley Campbell networked with other staff to make sure that the insurance company offer was appropriate. Their offer to help paid off with the settlement amount being raised by another $1,600.00. Ryan researched some well intended but misleading information that my bank had provided and went on to seamlessly coordinate the retiring of the loan on my totaled vehicle (using GAP insurance I had picked up through Lundgren) with the new loan. All done more quickly than my wife and I had expected, especially since they were in the midst of a hectic Presidents Day sale More

Love My Honda Dealer! Love my Honda, love my dealer! Lundgrens staff are welcoming, friendly, professional and knowledgable. This is my second Honda from Lundgrens and I wo Love my Honda, love my dealer! Lundgrens staff are welcoming, friendly, professional and knowledgable. This is my second Honda from Lundgrens and I wouldn't go anywhere else to purchase, lease or service my car. Thanks for the wonderful experience! Maggie H. More

Amazing staff! I walked into Lundgren Honda of Auburn at 330pm where I was approached by Fraser Moss. Right away Fraser made his point that he was there to assist b I walked into Lundgren Honda of Auburn at 330pm where I was approached by Fraser Moss. Right away Fraser made his point that he was there to assist but respected our space. We definitely appreciated how friendly and professional Fraser was; We knew he was a keeper. He answered any questions we had and really help narrow down my choices which were between a civic or accord. I told him what I wanted and what color and he showed me many options! Most dealers have very little inventory but this place has so many options I could not make up my mind at first! Once I picked my car (Honda Accord ExL coupe), Fraser wrapped up the deal between us and his manager within 1 hour. We looked around the lot for 40, min wrapped up the deal in an hour, then it was off to the paperwork. I did not catch the Managers name, he has short brown hair and glasses, but he too was extremely professional and friendly. At this time it was about 530pm Fraser gave us a tour of the building and informed us on their awesome coupon book! We waited about 20 minutes to wrap up the paperwork portion and was out by 730pm!! Furthermore, buying a car is a stressful time but Fraser made the process so easy I could not get over the fact that this buying experience felt genuine. They are fast and friendly and work with integrity! I would recommend this place to anyone! More

Great people, great service Our Sales Rep. Ralph Bass was a pleasure to deal with. He is very professional and informative. Treated us very well and made sure we got something to Our Sales Rep. Ralph Bass was a pleasure to deal with. He is very professional and informative. Treated us very well and made sure we got something to eat while we were getting the sticker and wipers for our new car. Everyone we met with was pleasant and helpful. I will buy again from them and recommend all my friends. Thank you so much! Jim King - Southbridge More

Total Joke Bought a used cr-v. Had the car for 3 months just past the warranty, only put 3400 miles on it and the tpms light comes on. Get appointment, wife goes Bought a used cr-v. Had the car for 3 months just past the warranty, only put 3400 miles on it and the tpms light comes on. Get appointment, wife goes there, they say 125.00 to see if the light is on. Wife say the light is on in the dash, u can see it on, they say 125.00 to see if light is on. Needless to say the light is still on. They don't stand behind there product and just give you the run around. Now its the Takata air bag, and will not be bringing the car to LUNDGREN HONDA OF AUBURN. They lost my business forever. More

Making a deal Brittany is very nice to work with and has integrity. They have a nice service dept. the service manager is also very nice. Give this place a try Brittany is very nice to work with and has integrity. They have a nice service dept. the service manager is also very nice. Give this place a try More

Exciting Jim Gubber and Ryan from financial were very thorough and accommodating in helping us with our new CRV. Though it's pretty early to tell how much we l Jim Gubber and Ryan from financial were very thorough and accommodating in helping us with our new CRV. Though it's pretty early to tell how much we love the car...it is a nice ride so far and everyone has been so nice to us! Thank you! More

Oil change made easy! Karen was fabulous ! She was personable and understanding that I needed to get in and out painlessly! She went above and beyond to get the job done! Karen was fabulous ! She was personable and understanding that I needed to get in and out painlessly! She went above and beyond to get the job done! More

Made my day! When I arrived for my service appt, Karen checked my vehicle mileage and informed me that my repair would not be covered by my warranty. I explained When I arrived for my service appt, Karen checked my vehicle mileage and informed me that my repair would not be covered by my warranty. I explained that I felt strongly that my car repair should be covered by Honda. Karen was able to see the issue from the my perspective and was able to persuade Honda to cover the cost as a warranty repair. I am grateful for her experience and honest Customer support, so rare these days. Thanks Again Karen! More

very professional and fast I was very thankful and impressed that they could take me immediately. They were able to find that my tire was damaged and fixed it within 20 minutes. I was very thankful and impressed that they could take me immediately. They were able to find that my tire was damaged and fixed it within 20 minutes. Very polite and professional staff and reasonable price for repair. Great job! More