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Lundgren Honda of Auburn
Auburn, MA
1,602 Reviews
Lundgren Honda of Auburn is a family owned and operated Honda dealership celebrating over 60 years of business in the Worcester County area. We offer a stress free shopping environment for a great customer experience. Our 58,000 sq ft state-of-the-art facility offers unrivaled customer amenities including a two express oil change pit lanes, a full service cafe and a clean and comfortable child’s play area fully stocked with games and toys, just to name a few!
Family Owned and Operated Since 1964 - Our Management Team is Available 24/7! Our promise is to provide our customers with a sales and service experience unmatched in Central Massachusetts! Lundgren Honda of Auburn – Experience it!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
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Showing 1,602 reviews
November 10, 2015
Bad tire program I own a 2001 Honda Odyssey and bought the tire for life program, and when I tried to claim new tires,the service manager Stephen Gravel told me that I I own a 2001 Honda Odyssey and bought the tire for life program, and when I tried to claim new tires,the service manager Stephen Gravel told me that I couldn't, due to the fact that my tires were not rotated every 5 to 7 thousand mile as it was stated on the contract. Now, I have been a loyal customer for approx 10 years and never had an issue until they moved to the new location. My first issue was when I took the ODYSSEY to be aligned and left there with the same issue, but the technician told me that everything was fine a week later I took to the GOODYEAR place in Webster and discover the right side was .23 degrees off. When I spoke to Stephen he told me that the technician was not longer working there. Clearly the alignment wasn't done properly! Another time a technician told my wife that she would not get a sticker without having a list of things repaired such as a timing belt. As far as I know, changing a timing belt has nothing to do with getting a sticker! It seems to me that the bigger they got the less they care about the customer or they are having a hard time maintaining a good costumer service. It seems to be all about the money!! I will Never go back there again... More
by carguru
Employees Worked With
Stephen Gravel (Service Manager)
November 09, 2015
I love Lundgren I bought my Honda at Lundgren in 2008 and have returned for all my regular service because everyone is so nice and honest there. The prices are good I bought my Honda at Lundgren in 2008 and have returned for all my regular service because everyone is so nice and honest there. The prices are good and when someone else has a better price, they let you know. Waiting on my car to be fixed is never a hassle because they have a full deli and free drinks and snacks, free wifi, and plenty of comfy places to sit. More
by StaffSgtMaxFightmaster
Employees Worked With
Everyone at this point
November 06, 2015
Perfect from the time I walked in the dealership. Lydia was excellent. Answered every question I had. I usually go home and contemplate things before I make a purchase. I signed on the dotted line imm Lydia was excellent. Answered every question I had. I usually go home and contemplate things before I make a purchase. I signed on the dotted line immediately. Very pleased with the car. More
by Agnes
Employees Worked With
Lydia and her assistant
November 06, 2015
They could not have been more helpful The service and professionalism at Lundgren Honda was excellent. It was a smooth transition from the beginning. Buying a new car can be stressful and The service and professionalism at Lundgren Honda was excellent. It was a smooth transition from the beginning. Buying a new car can be stressful and hard- when you are doing it on your own. Hays made sure we had everything we needed and did it in a manner that made us feel like he was equally as invested in the car as us. Whatever question we had was either answered by Hays or one of the other helpful staff members- but he made sure it was answered. I am confident in referring Hays and Lundgren Honda to any friend, family member or co-worker seeking to purchase a vehicle. I am happy with my purchase and appreciative for the service given. More
by archev1278
Employees Worked With
Hays Williams (Sales Consultant)
November 06, 2015
Fast. No pressure. Will be back some day for my next one. Sales was up front and truthful. No up selling pressure. Provided advice that was in my best interest. Respected my demands and work out the best deal Sales was up front and truthful. No up selling pressure. Provided advice that was in my best interest. Respected my demands and work out the best deal possible. The final price never changed. Financing worked hard with the banks to get me a great deal I was demanding. More
by YesMan99
Employees Worked With
Brittnay G. (Sales), Rich (FInance MGR)
November 02, 2015
Great visit I was told I had an oil leak and someone showed me where it was. So I made an appointment at Lundgren and I was surprised how easy it was and was eve I was told I had an oil leak and someone showed me where it was. So I made an appointment at Lundgren and I was surprised how easy it was and was even given a choice of when to come in. Michael was very helpful to me. To leave with a clean car was an added surprise. Thank you! More
by yogaj
Employees Worked With
Michael
November 01, 2015
Felt forgotten I just bought a used car at Lundgren. I heard good things so I went. Financially I feel like I was treated well. But I feel a little forgotten about. I just bought a used car at Lundgren. I heard good things so I went. Financially I feel like I was treated well. But I feel a little forgotten about. Maybe it was all misunderstanding but I went to pick up my car and waited for 45 minutes and was told that my salesman wasn't told about me sitting there. Was brought to my car and quickly left alone with it. Still dirty in spots which was disappointing. (Inside cup holders and compartments like that were dusty/dirty). Got home and realized I was never given any of my paperwork about the sale. Had to go back for that. Then never got the coupon book (pretty large deals in it) I was promised to receive upon purchase. Now need to go back for that. Also, I had to cut off the magnet thing on my car because that was never removed and I'm pretty sure it should've been. I like my car, I just feel like I was forgotten about. More
by xoShan01ox
Employees Worked With
Jim, Ron
October 31, 2015
Love my new HR-V I picked up my 2016 HR-V last night. Every step of the process was easy and hassle-free. Lundgren Honda knows how to treat their customers. This is I picked up my 2016 HR-V last night. Every step of the process was easy and hassle-free. Lundgren Honda knows how to treat their customers. This is the 4th Honda my fiance and I have purchased from Lundgren and we've been satisfied with all of them. We are Honda loyal AND Lundgren loyal. Fraser Moss was awesome to deal with - knowledgeable and easy-going. Thanks, Fraser! More
by jenndrx7
Employees Worked With
Fraser Moss and Dustin
October 29, 2015
Suggestion Box Len was very patient as my husband and I considered the option between leasing a Civic or an Accord. I REALLY wanted a red Crosstour, but maybe next t Len was very patient as my husband and I considered the option between leasing a Civic or an Accord. I REALLY wanted a red Crosstour, but maybe next time. Ultimately, the Civic won, but in red ( thank you Len!). We closed the show room the other night. Before the deal was finalized, there was a mandatory presentation by the finance guy of a $999 optional "security" plan. The last thing we wanted to see was an opportunity to spend another $999 at 9 PM. Not his fault- Honda or management's procedural decision I think. Otherwise, pretty painless. They generally try hard to make things as easy as possible. There seem to be many people behind the scenes who run around and make things happen like plates and registration the very next day. More
by Carol
Employees Worked With
Len, Christine
October 27, 2015
Recall Setvice Recall service required. 1.5 hours was the estimate for the repair. Service was completed in about 1 hour. I was very satisfied with this service! Recall service required. 1.5 hours was the estimate for the repair. Service was completed in about 1 hour. I was very satisfied with this service! More
by Mr. P
Employees Worked With
Gail Fitzpatrich
