Lundgren Honda of Auburn

We have bought several vehicles from Neal Latino over the last ten years or so, and have always been more than satisfied with each transaction. Neal always "goes the extra mile" in providing excellent custo last ten years or so, and have always been more than satisfied with each transaction. Neal always "goes the extra mile" in providing excellent customer service, and stays in touch with us during each step as the transaction is completed. More

A special thanks to Neal Latino for his professional and friendly approach to selling me my new vehicle. I was treated with extreme enthusiasm and attention without the normal annoyance of your typical car friendly approach to selling me my new vehicle. I was treated with extreme enthusiasm and attention without the normal annoyance of your typical car salesman, which was much appreciated. His motive wasn't "the dollar" as it was more catered towards my overall happiness with the purchase and how to get me the greatest value for each dollar spent. Thank you for your time and hospitality. If there was anything higher than a 5 on the survey you certainly would have deserved it! Many thanks, Megan Eknoian. More

What information do you wish you had before you walked What information do you wish you had before you walked into a car dealership? Pricing information Salesperson contact info More details about th What information do you wish you had before you walked into a car dealership? Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealer’s reputation Other What information do you wish you had before you walked into a car dealership? Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealer’s reputation Other What information do you wish you had before you walked into a car dealership? Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealer’s reputation Other More

As a recent college grad, when I started my seach to buy my first new car a honda civic was my last choice. I had been researching on the internet and I was much more interested in flashier cars in the same my first new car a honda civic was my last choice. I had been researching on the internet and I was much more interested in flashier cars in the same class. However after my experience at Lundgren I couldn't be happier with my choice of a honda civic coupe. I had been looking at smaller sedans and so I came to lundgren to test drive the civic sedan. My sales consultant was Fraser Moss and he pointed out that I may like the civic coupe over the civic sedan... something I had completely overlooked on my internet search. Fraser set up an overnight test drive (!!! something no other dealer offered) for me with the civic coupe and I fell in love with this car. The reason I had such a great experience at lundgren isn't just because I love the car I purchased from them... they were hands down the best dealership I dealt with. Fraser was a great guy to work with; there was never any sales pressure even though he knew I was looking around at other dealerships. As a young female visiting dealerships on her own, I really appreciated this low key sales approach. Fraser also went above and beyond to get me the car I wanted... I of course decided I wanted the dark blue civic coupe, of which there are practically none at any dealership in new england. Fraser, along with Christine (the sales manager)somehow tracked one down for me(this difficulty in finding the car was NOT a sales game, my dad and I called every honda dealership within a 3 hour drive from my house to see if we could find one faster than lundgren and no one had one.) Throughout this long process Fraser kept me updated and made me feel like I was his number one priority. Lundgren was also great because there was no pricing games... they don't bargain on their prices, the price on the board is the price you're going to get. At first I was a little put off by this because I was doing some pretty stiff bargaining at other dealerships and was getting some good deals. However Lundgren's price was very fair and comparable with the "bargains" I was getting at other places. Their financial guys (I dealt with both Jeff Watson and Wes Schofield) were also great... there were no hidden fees or tricks and they explained every aspect of the forms and really made me feel comfortable with the process, something I did not expect from a car dealer. I know this is a long review but I just really want to emphasize what a great experience I had at lundgren. Overall a great place and hopefully I'll be able to buy all my future cars from lundgren... and hopefully Fraser will still be around for me to work with because he goes above and beyond! More

loisann went out of her way to make us feel welcome in the dealership. i showed up with my little girl on a saturday night and was treated like gold at a time the dealership was getting ready to close. the dealership. i showed up with my little girl on a saturday night and was treated like gold at a time the dealership was getting ready to close. loisann was agreat source of information on the car. she is a great asset to lundgren honda. More

I was very much satisfied with the customer service. They treated us well and with all patience described different options to chose from. I really enjoyed my time in getting my car from them. At first I cam treated us well and with all patience described different options to chose from. I really enjoyed my time in getting my car from them. At first I came to see for new car and then I saw good deal for 2008 used car. I took it for a test drive and I was satisfied with it. The support in getting the quotes and paper works done is really appreciated. More

I had a very specific vehicle in mind in March, 2010. I had my heart set on a 2010 Honda Civic Coupe Si, White. I was unable to locate an Si of this description at any Honda dealership within four states had my heart set on a 2010 Honda Civic Coupe Si, White. I was unable to locate an Si of this description at any Honda dealership within four states radius of Massachusetts. (An Internet search located one in Chicago.) One of the dealerships I contacted was Lundren Honda, in Auburn, MA. Melle emailed me promptly and was friendly and relaxed when I mentioned that I had my heart set on this particular make, model, and color. She mentioned that they were getting some Si's in within the month. I continued my search and found the several weeks of emailing and calling dealers frustrating and emotionally exhaustive. At one point a dealer told me they had located a Black Si in New York and, after taking my deposit, failed to deliver the car. Oh, and previously Herb Chambers told me they had the car on the lot and I drove 1.5 hours to find out they lied. In that time it became apparent that Honda would not be manufacturing anymore 2010s. The experience of having been approved for financing almost a month and subsequent failure to locate the car had taken all the fun out of the process and I had resigned myself of any notion of purchasing a vehicle. Sure, many dealers had made offers of used 2009 and 2008 Si's of blue, black and red coloration but a friend told me that if I was going to spend all that money I should get the car I really wanted. Right at the point of giving up Melle emailed to let me know they had received the Si's and that two were blue and one was white. Cynical and skeptical, I asked her to go out an physically touch the cars, and to send me pictures. I did not want to repeat the experience of driving an hour to be asked if I wanted to test drive an Insight or Accord. Melle emailed me high-resolution photographs of each of the cars within an hour. I put down a deposit and the rest was history. I love the car, admittedly it's a 2008 4-door, but it's a white Si. And in hindsight I'm very glad it has four doors so that I can put my DJ equipment in the backseat. Everyone loves my car at work and in the social circles. A few have even had opportunity to whip it around the turns of Route 62 between Barre and Princeton. Jonathan went the extra mile to ensure the car was detailed to the max, replaced any parts that showed slight wear (such as the wheels), and sent me off with a full tank of gas. I'm looking forward to visiting for my first oil change soon and reconnecting with the staff. Highly recommend this dealer. ~ Charlie More

Purchased new Crosstour from Jonathan Mason. He was did an excelent job. Was friendly, attentive and was great when it came to follow up. I would reccomend him to anyone. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx an excelent job. Was friendly, attentive and was great when it came to follow up. I would reccomend him to anyone. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Tom Elster More

This dealership and saleperson were fantastic. They worked with us and made sure we were happy with our new car. We even switched our decision to another vehicle at the dealership that better fit our worked with us and made sure we were happy with our new car. We even switched our decision to another vehicle at the dealership that better fit our needs. "No problem". Jonathan has checked back with us a number of times to ensure we are happy. Our service experience at this dealer has been great also. More

Excellent experience. Best experience I have ever had at a car dealer....have previously dealt with/owned Chevrolet, Toyota and Nissan. No pressure sales approach. I was given the bottom line price up front a car dealer....have previously dealt with/owned Chevrolet, Toyota and Nissan. No pressure sales approach. I was given the bottom line price up front without asking questions whatsoever. I was not asked for my name and/or phone number at all when I first visited the dealership, and therefore never recieved any type of high pressure call after my first visit. I returned to the dealership on my own after shopping at other dealerships. More