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Lundgren Honda of Auburn

Auburn, MA

4.8
1,586 Reviews
Lundgren Honda of Auburn is a family owned and operated Honda dealership celebrating over 60 years of business in the Worcester County area. We offer a stress free shopping environment for a great customer experience. Our 58,000 sq ft state-of-the-art facility offers unrivaled customer amenities including a two express oil change pit lanes, a full service cafe and a clean and comfortable child’s play area fully stocked with games and toys, just to name a few! Family Owned and Operated Since 1964 - Our Management Team is Available 24/7! Our promise is to provide our customers with a sales and service experience unmatched in Central Massachusetts! Lundgren Honda of Auburn – Experience it!
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163 Washington St

Auburn, MA

01501

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Showing 1,586 reviews

September 28, 2021

We're happy with the dealership. Jayson is an excellent sales person. This is our second lease experience. More

by mewise498
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Lundgren Honda of Auburn responded

Congratulations on your new vehicle. Thank you for taking the time to leave us a great review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jayson here at Lundgren Honda of Auburn. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 26, 2021

Excellent service! I didn’t feel rushed to make a purchase or decision. Very happy with my preowned 2012 Toyota RAV4. More

by Deniseeagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Lundgren Honda of Auburn responded

Thank you so much for your excellent review, Denise! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you you'll continue to enjoy your new RAV4! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 22, 2021

Just bought a used Civic for my daughter at Lundgren Honda of Auburn. Andy Dupuis was our sales person and he made the experience easy and efficient. Visited the showroom on a Saturday and my daughter More

by MJH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Dupuis
Sep 23, 2021 -

Lundgren Honda of Auburn responded

Thank you so much for your wonderful review! We are thrilled that Andy had the opportunity to provide your daughter with the perfect vehicle and deal. We thank you for choosing Lundgren Honda of Auburn! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 16, 2021

An amazing car buying experience. Jayson Navarro was committed to helping us find the best fit for our family. He pursued us with his desire to help us through the entire process. The entire team at Lun More

by adhussey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Lundgren Honda of Auburn responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jayson and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 13, 2021

I purchased a vehicle. recently from Andrew.He was very pleasant and personable. He also took his time and showed me how to use the different features in the SUV when I picked it up. More

by Audi/Patricia
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Johnson, Andy Dupuis
Sep 13, 2021 -

Lundgren Honda of Auburn responded

Thank you so much for choosing Lundgren Honda of Auburn! Congrats on your new SUV, and let us know if we can be of any more assistance! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

September 05, 2021

Very friendly. My experience at Lundgren Honda was amazing. I decided on a car before I went down to the dealership. They worked fast. They were able to take my CRV as a trade in and I was driving awa More

by Cheri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dotts
Sep 07, 2021 -

Lundgren Honda of Auburn responded

Thank you for sharing your experience with us, Cheri! We're happy to hear it went well and hope you enjoy your new Honda Pilot. We truly appreciate your feedback! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 22, 2021

From start to finish, Lundgren should be where you go to buy or lease your next car. Thanks to Russ Houle who was highly recommended by friends and family, I was able to find a 2022 HR-V that fit my budget More

by Bre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Costa, Russ Houle, Dustin Johnson
Aug 23, 2021 -

Lundgren Honda of Auburn responded

Bre, Thank you for choosing Lundgren Honda of Auburn, your feedback and rating mean a lot to us. We're glad Russ was able to help, and we hope to see you again! Congratulations on 2022 HR-V! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 20, 2021

Russ was wonderful highly recommended him very passionate about his work More

by jldevens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Houle
Aug 20, 2021 -

Lundgren Honda of Auburn responded

Thanks for sharing your thoughts about your experience with Russ here at Lundgren Honda of Auburn. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 17, 2021

Please be informed and look at your bill for sevices. They slip in a charge for "customer pay shop charge for repair order". After talking to a manager he said it was for disposal of products for the ser More

by Lundgren Sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Bell, James Alcorn
Aug 31, 2021 -

Lundgren Honda of Auburn responded

Shop charges are simply consumables (shop rags, brake cleaner, latex gloves, silicone spray) the shop uses in the process of servicing a vehicle and removing of hazardous waste. Automotive facilities are charged fees to remove hazardous waste (used oils, used filters, used tires etc.). These items are not able to go in to a landfill with normal trash. These charges are a percentage and can vary up and down depending what our vendors are charging at the time of service. This is similar to a gas station. Our FC charge is simply the fee that is built in to the oil change price for fluids for top offs such as washer fluid, coolant, brake fluid, transmission fluid. These charges are not a Lundgren Honda only charge but are charges that are applied at every automotive repair facility nationally. We pride ourselves on our reputation and being completely transparent with our customers and I hope this helps give an explanation to your concern. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Sep 10, 2021 -

Lundgren Sucks responded

FC charge is ridiculous. Almost all fluids will not need to be "topped off" unless there's a problem/leak with the exception of the washer fluid. You should ask your customers if they want them topped off instead of charging them without permission. When I go in for an oil change, that's all I want. Don't add on the service to line your pockets.

August 16, 2021

I just bought my first brand new car with Jayson Navarro here. Not only did he get me everything I asked for, (Even $1000 more than my trade in was originally appraised for) but their insurance agent saved More

by Meggie19919119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Lundgren Honda of Auburn responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jayson and our team met your expectations. Thank you again for choosing Lundgren Honda of Auburn, we look forward to having you as one of our valued customers for many more years to come! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

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