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Lundgren Honda of Auburn

Auburn, MA

4.9
1,598 Reviews
Lundgren Honda of Auburn is a family owned and operated Honda dealership celebrating over 60 years of business in the Worcester County area. We offer a stress free shopping environment for a great customer experience. Our 58,000 sq ft state-of-the-art facility offers unrivaled customer amenities including a two express oil change pit lanes, a full service cafe and a clean and comfortable child’s play area fully stocked with games and toys, just to name a few! Family Owned and Operated Since 1964 - Our Management Team is Available 24/7! Our promise is to provide our customers with a sales and service experience unmatched in Central Massachusetts! Lundgren Honda of Auburn – Experience it!
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163 Washington St

Auburn, MA

01501

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Showing 1,598 reviews

August 17, 2021

Please be informed and look at your bill for sevices. They slip in a charge for "customer pay shop charge for repair order". After talking to a manager he said it was for disposal of products for the ser More

by Lundgren Sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Bell, James Alcorn
Aug 31, 2021 -

Lundgren Honda of Auburn responded

Shop charges are simply consumables (shop rags, brake cleaner, latex gloves, silicone spray) the shop uses in the process of servicing a vehicle and removing of hazardous waste. Automotive facilities are charged fees to remove hazardous waste (used oils, used filters, used tires etc.). These items are not able to go in to a landfill with normal trash. These charges are a percentage and can vary up and down depending what our vendors are charging at the time of service. This is similar to a gas station. Our FC charge is simply the fee that is built in to the oil change price for fluids for top offs such as washer fluid, coolant, brake fluid, transmission fluid. These charges are not a Lundgren Honda only charge but are charges that are applied at every automotive repair facility nationally. We pride ourselves on our reputation and being completely transparent with our customers and I hope this helps give an explanation to your concern. Steve Gravel Service Manager 508-749-4230 sgravel@lhonda.com

Sep 10, 2021 -

Lundgren Sucks responded

FC charge is ridiculous. Almost all fluids will not need to be "topped off" unless there's a problem/leak with the exception of the washer fluid. You should ask your customers if they want them topped off instead of charging them without permission. When I go in for an oil change, that's all I want. Don't add on the service to line your pockets.

August 16, 2021

I just bought my first brand new car with Jayson Navarro here. Not only did he get me everything I asked for, (Even $1000 more than my trade in was originally appraised for) but their insurance agent saved More

by Meggie19919119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Lundgren Honda of Auburn responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jayson and our team met your expectations. Thank you again for choosing Lundgren Honda of Auburn, we look forward to having you as one of our valued customers for many more years to come! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 14, 2021

Ricardo is friendly, professional, and easy to contact and communicate with. He made the car buying process seamless and I’m very happy with my purchase. More

by MelissaL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson, Ricardo Vazquez
Aug 16, 2021 -

Lundgren Honda of Auburn responded

We are very happy to hear that Ricardo provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 14, 2021

I worked with Jayson to purchase a used vehicle for my daughter. Jayson was extremely helpful. No pressure just happy to help in any way he could. When I made the purchase, he followed up with texts to ke More

by JD Auburn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Lundgren Honda of Auburn responded

Here at Lundgren Honda of Auburn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, with Jayson and it was a pleasure having you at the dealership. We appreciate your review! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 14, 2021

Thanks for everything God blessed Russel his the best his so friendly at very good person thanks for all the help you give to xxx More

by Elizabeth salazar
Recommend Dealer
Yes
Employees Worked With
Russell Rheault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Lundgren Honda of Auburn responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Russell and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 11, 2021

I just wanted to leave a glowing review of my Sales Specialist Jayson Navarro. He acted in a very professional manner throughout our entire experience while selecting a car. He was quick to answer any More

by Esmeralda.aquino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Lundgren Honda of Auburn responded

Thank you, Esmeralda, for sharing your experience with us! We're happy to hear it went well with Jayson and we hope you enjoy your new vehicle. We truly appreciate your feedback! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 09, 2021

Thank you Samantha for getting me into my new 2022 Civic! You & Sean were both friendly, accommodating and so helpful. You made leasing my car easy! This is my 3rd Civic from the team at Lundgren and I would More

by Maggiehart1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Comeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Dotts
Aug 10, 2021 -

Lundgren Honda of Auburn responded

Thank you, Maggie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 05, 2021

Have purchased over 40 vehicle's in my life..This was absolutely the best experience I've ever had....My salesman Jayson N. was terrificI would like to give him 10 stars..... GREAT PEOPLE TO DEAL W More

by clgeap46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Lundgren Honda of Auburn responded

Thank you for your feedback on your recent visit to Lundgren Honda of Auburn. I'm glad to hear that Jayson was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase. Please let us know if we can be of any further assistance. We're always happy to help. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

August 03, 2021

It was very helpful and easy to buy a car with them! Jayson was super helpful and absolutely wonderful! More

by Kat M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Lundgren Honda of Auburn responded

Thank you, Kat, for choosing Lundgren Honda of Auburn, your feedback and rating mean a lot to us. We're glad Jayson was able to help, and we hope to see you again! Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

July 29, 2021

This is nice and large place in MA. Quick and painless This is nice and large place in MA. Quick and painless —,the dealership made the process easy. Professional and polite salesperson.help us find the More

by Kaystar992000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Lundgren Honda of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Lundgren Honda of Auburn. Experience it! Matt Barth General Sales Manager 508-749-4305 mbarth@lhonda.com

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