Lundgren Honda of Auburn

I walked in thinking I was going to browse and walked out with a new car. Adam was not only very helpful, but extremely patient. I live an hour away from Lungren Honda but would go back to Adam if I ever nee with a new car. Adam was not only very helpful, but extremely patient. I live an hour away from Lungren Honda but would go back to Adam if I ever need anything else. More

Great dealership from sales to service. On a rare occurrence service made a minor mistake on a recall repair. We were a bit inconvenienced but Gail went above and beyond to make everything right. It' occurrence service made a minor mistake on a recall repair. We were a bit inconvenienced but Gail went above and beyond to make everything right. It's nice to see people caring about their job and the dealer they work for. More

The experience was great. Hassel free. Worked within my budget. Plenty of selections. Enthusiastic about getting me the right car for me. Friendly and helpful. budget. Plenty of selections. Enthusiastic about getting me the right car for me. Friendly and helpful. More

Adam was friendly and helpful. He made the car shopping experience comfortable and easy. I’m so happy with my new CR-V. Thank you! experience comfortable and easy. I’m so happy with my new CR-V. Thank you! More

I was extremily pleased by Jose Alfaro's expertise and help while looking to buy my new car. He's very polite, patient and very professional. I will definitely recommend Lundgreen Honda of Auburn to all m help while looking to buy my new car. He's very polite, patient and very professional. I will definitely recommend Lundgreen Honda of Auburn to all my friends and family. More

Absolutely outstanding and very polite! Thank you Adam so much for helping me find my car. I’m so happy with my purchase and hope to come back if needed. 5 star service for sure ⭐️⭐️⭐️⭐️⭐️ much for helping me find my car. I’m so happy with my purchase and hope to come back if needed. 5 star service for sure ⭐️⭐️⭐️⭐️⭐️ More

Always wanted a Honda CR-V but couldn’t afford it. I made a decision before this winter to trade in my Toyota Corolla and look for a used Honda. Lundgren was the first place I went. Adam was very at made a decision before this winter to trade in my Toyota Corolla and look for a used Honda. Lundgren was the first place I went. Adam was very attentive and helped me find just what I wanted. I would highly recommend him More

I went to Lundgren Honda in Auburn 3 times between September & October 2019 looking for a 2017 Honda CRV, they didn't have any as I wanted one with leather seats. In November my son in law knew of one September & October 2019 looking for a 2017 Honda CRV, they didn't have any as I wanted one with leather seats. In November my son in law knew of one in Warwick RI at the Mercedes Benz place I went down there and bought a Touring. In Feb 2020 I went in to see the original salesman I had spoken to and he came out to the car and showed me how to make some changes with my settings. I went back to Lundgren on July 15 and 4 men were sitting at the desk I asked to see the man who changed my settings and he was busy. Chuck Shearns asked where I bought the car, never looking up at me and I told him and he said why didn't you go back there or call them and I said it was just a quick question. He told me to sit and wait, he never made eye contact with me, just kept his eyes on what he was doing not looking up at me once. Shortly I believe it was Frank Mazzeo came over and said he'd look at it and he reset my settings in a matter of 2 minutes. I intended to bring it there whenever I needed service/repairs/oil changes but the impression I strongly got was that I should not bring the car into Lundgren for service because I didn't buy it there. My husband had a Honda Civic that was bought somewhere else and brought it to Lundgren for service when it needed anything. I might add I am in my mid 70's and my husband of 55 years died on July 2nd and my dog died July 10th, I visited Lundgren on July 15th. I was already having a difficult time coping and certainly didn't need a man to ask where I bought the car and did I call that dealer about what I needed. Maybe its that I was a woman or that I was a senior citizen. I am so grateful to Mr. Mazzeo for stepping up and helping me! I rated 5 stars for Mr. Mazzeo but I assure you I give the other man no stars at all for Customer service and friendliness he would deserve no stars at all! He humiliated me and made me feel I was so unimportant to even look up at me! More

Great salesman. Very thorough. Left with new car very happy and lots of knowledge of my new vehicle. Would recommend to anyone looking for a new vehicle. happy and lots of knowledge of my new vehicle. Would recommend to anyone looking for a new vehicle. More

Very disappointed with our current service with Lundgren, we have purchased several cars through this dealership in the past. Our most recent experience involved seat belt replacement which we were told was we have purchased several cars through this dealership in the past. Our most recent experience involved seat belt replacement which we were told was a straight forward process, initially the wrong part was ordered and then we were told that the repair is going to be $1,000 more than was ever mentioned to us. Poor communication and dissatisfied customers. More