Lundgren Honda of Auburn - Service Center

Thank you again I wanted to take a moment to recognize Josh Healey and the team at Lundgren Honda of Auburn for the Exceptional Service I recently received. On Frida I wanted to take a moment to recognize Josh Healey and the team at Lundgren Honda of Auburn for the Exceptional Service I recently received. On Friday 1/18 my wife took her Honda Pilot in for service. At that appointment we realized that her tires were in dire need of replacement (shame on me for not noticing earlier). She was with our 2 year old son and could not stay to have them replaced at that time. That afternoon and evening Josh and I emailed back and forth about some options and recommendations on a new set of tires. At 10:23 PM I made my final decision on what I wanted to go with and emailed him back. I then asked the million dollar question, how soon could I get them installed? It was a Friday night and there was a substantial winter storm coming Saturday evening and my wife (who is a nurse) was working that weekend. I told Josh I would be up early the next day (due to the aforementioned 2 year old) and to call me anytime. At 8:30 the next morning Josh called me and said that they were very busy that day, but if I could leave the Pilot with him for a few hours He would make sure that it was done that day. I had the pilot up to him by about 1030 and true to his word, it was done a few hours later. It takes us 25-30 minutes to get to Lundgren Honda (without traffic going through Worcester) and there is a dealer that is half the distance. We won't consider going to the closer dealer because of the exceptional service we have always received from Lundgren. The services and sales department has been wonderful and we are absolutely thrilled with every interaction we have with them. Thank you again and I look forward to continuing to work with you! ~Tim More

10K for my 2016 CRV I arrived early @ 10:30 for my 11:15 appointment. The adviser was courteous and noted all my requests. My CRV was taken right in as I relaxed in the I arrived early @ 10:30 for my 11:15 appointment. The adviser was courteous and noted all my requests. My CRV was taken right in as I relaxed in the state of the art waiting area. After roughly 45 minutes my adviser came and told me my car was done. Oil change, tire rotation, state inspection sticker and a new battery all done. I drove away happy as usual. Quick and professional. More

Another great Honda experience I have lost track of how many Honda CR-Vs I have purchased from Lundgren! I went in for an oil change on my 2015 CR-V and that day drove out with a 20 I have lost track of how many Honda CR-Vs I have purchased from Lundgren! I went in for an oil change on my 2015 CR-V and that day drove out with a 2018 CR-V. Abigaile Marrier was terrific in walking me through the exchange process. She made it simple and reasonable. I wouldn’t have gone through the exchange any other way. My thanks to Abigaile for her calm, straightforward manner. I am a happy Honda customer. More

Tire replacement Paige was very knowledgeable and was fairly confident in her assessment. Price was great,took care of me without appointment on a Sunday. This is why Paige was very knowledgeable and was fairly confident in her assessment. Price was great,took care of me without appointment on a Sunday. This is why I have been a customer since the late 80s. Thank you Paige. More

poor warranty Obviously, a car purchased when it was new, a 2016 Accord with a 36 month warranty, should not need a $400 brake job with less than 25,000 miles and n Obviously, a car purchased when it was new, a 2016 Accord with a 36 month warranty, should not need a $400 brake job with less than 25,000 miles and normal wear and tear. The warranty is not worthless, but it is not genuinely good. Also, I resented the corporate-speak in a letter from "Service Manager" Dan Kristoff. No one likes being ripped off, but Lungdren added insult to injury with a shallow, self-justifying letter written to protect their little cash-grab. Shame on them. More

Fantastic I had the pleasure of speaking with Jessica and she was very pleasant and extremely helpful. Such a nice young lady. She is an amazing addition to yo I had the pleasure of speaking with Jessica and she was very pleasant and extremely helpful. Such a nice young lady. She is an amazing addition to your team! More

Helpful service Paige was very helpful in getting my car in quickly to be seen. The service was excellent and they had me back on the road in no time. Paige was very helpful in getting my car in quickly to be seen. The service was excellent and they had me back on the road in no time. More

Purchase , Dan Roskidany made my car purchase the easiest ever !bery calm and reassuring. There was no pressure at all. He was were open, honest and extremel , Dan Roskidany made my car purchase the easiest ever !bery calm and reassuring. There was no pressure at all. He was were open, honest and extremely helpful with this experience. I would definitely buy another car and will certainly recommend him. More

Best Auto body repair ever! Love the work ethic of Lundgren Honda. Recently had my car in for a fender repair/replacement. They work seamlessly with the insurance company, rental Love the work ethic of Lundgren Honda. Recently had my car in for a fender repair/replacement. They work seamlessly with the insurance company, rental car ready for me and necessary paper work for repair done and ready to sign. Their professionalism and courtesies were outstanding. . The car looked fabulous afterwards. Shiny and clean outside and inside. Can't say enough positive statements! More