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Lustine Chrysler Dodge Jeep - Service Center

4.5

225 Lifetime Service Reviews

14211 Jefferson Davis Highway, Woodbridge, Virginia 22191

225 Reviews of Lustine Chrysler Dodge Jeep - Service Center

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August 25, 2018

"WORST EXPERIENCE EVER"

- Ramtruck

I am a long time Dodge owner and have dealt with multiple Dodge dealership and would not go back there if my head was on fire and I needed a glass of water. I went in for service on my Ram truck and as soon as I spoke to the service rep he started trying to sett me things. I explained I had a recall on the truck and had a couple issues. We have had an issue with the rear breaks not engaging causing all stopping to come from the front breaks and a low RPM issue with a front wheel like a wheel bearing is going bad. He brought up services which were not covered by my bumper to bumper warranty and assured me they would be below the computer generated price. (WRONG) he tried to sell me tires and wanted to rotate my tires (with a $300 dollar service to rotate my tires) then he came to me and wanted to flush my entire brake system (my expense) After the recall issues were done and they lubricated my calipers, ($220) I got the xxxx out of there. So I got a couple recall items fixed and spent $220 and neither of my problems were fixed. Service was a ripoff from the minute I walked in.

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Recommend Dealer
No
Employees Worked With
dont remember
August 20, 2018

"Great customer service "

- Arian

I wanted to write an outstanding review for Mr.Bryan he works at service department. He was a great person with great personality. I used to drove Mercedes Benz and their service was great so Bryan reminded me a lot for a second I thought I was in Mercedes Benz service shop. I think Bryan he deserves a better position in the dealership. I cannot express in words How grateful I’m thank you so much Bryan

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Recommend Dealer
Yes
Employees Worked With
Bryan, at service department
August 10, 2018

"Happy & extremely greatfull "

- LoveJeep

My dealings with David Layton has been nothing but overjoy with his professionalism. I am a proud owner of a Jeep Compass. Thank you, David.

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Recommend Dealer
Yes
Employees Worked With
Mark McLendon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Layton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jordan Griffith, Giles Mulligan
August 09, 2018

"Getting better"

- Bigruss115

My experience with the service department customer service and information on suggested service has been horrible. My wife and I seriously considered not buying anymore cars from this dealer but we really like and respect Azmi in finance. He is the only reason we stay with Lustine. This trip to the service department was to patch a tire and take care of a recall. Doug did an amazing job relaying all pertinent information and taking care of the vehicle.

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Recommend Dealer
Yes
Employees Worked With
Doug Canty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 05, 2018

"Great service with Doug Canty"

- John

Doug was fabulous. He was able to identify the issue and get new part ordered. Difficult issue made easy by Doug. Well done! I recommend everyone ask for Doug.

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Recommend Dealer
Yes
Employees Worked With
Doug Canty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 28, 2018

"best service person"

- sami

im so sad that the rating stars are only 5. because the guy i met today BARRY BASSON he deserve more than 5 stsars. just a small problem with this dealership if u go for car service u have to find a person by urself nobody comes to u and ask. you have to say hello helloo get me take me, im here for car service please get me please.

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Recommend Dealer
Yes
Employees Worked With
Barry Basson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 09, 2018

"PLEASANT VISIT"

- ynotme

Every time we bring our car in for service, the cashier, Tracy W. greets us with a big smile. always have our paperwork ready and always have my car out front before im done paying.

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Recommend Dealer
Yes
Employees Worked With
Tracy W.
Jul 09, 2018 -

ynotme responded

I was there 2 weeks ago and Tina and Tracy always help and greet me njcenicely i will come ut h we rw again

July 02, 2018

"Best manager "

- BRIAN

I've had the worst experience in the past, came in to get my car serviced. Mr.jones was very easy and pleasant to work with. He Accommodated my family needs with a rental. Because of him I will continue to come back.

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Recommend Dealer
Yes
Employees Worked With
Bryant Jones
June 27, 2018

"Stressful day"

- lindamulton54

I was stuck on the way to the hospital to have surgery and Doug was so reassuring and helpful...one less thing for me to worry about!

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Recommend Dealer
Yes
Employees Worked With
Doug Canty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2018

"Recent service with Doug"

- ag1215

I came in for an oil change and to get a few issues checked on. Doug was very friendly and helpful! I’d definitely reccomend Lustine and service with Doug to others.

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Recommend Dealer
Yes
Employees Worked With
Doug Canty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Lustine Chrysler Dodge Jeep responded

Thank you for taking the time to write such a detailed and positive review about your experience with Doug in our service department. We all greatly appreciate your time and business. Have a great day! Nino Sita General Manager/VP Lustine CDJR 703-492-3644 direct

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