Luther Bloomington Acura Subaru

Jacob did a great job explaining everything to me patiently and thoroughly. I like the customer lounge area and complimentary beverages and WiFi. My express service was completed within the expecte patiently and thoroughly. I like the customer lounge area and complimentary beverages and WiFi. My express service was completed within the expected 90 min. timeframe.Communication throughout process was very good. More

Robert, Was great you all need to give him a RAISE Robert, Was great you all need to give him a RAISE ASAP!!!! I Have already given Roberts and Bloomington's information out to some of the people I k Robert, Was great you all need to give him a RAISE ASAP!!!! I Have already given Roberts and Bloomington's information out to some of the people I know that is looking for a car. More

Fast customer service and great quality work. highly recommended. Always know my problem will be solved. recommended. Always know my problem will be solved. More

I was very, very pleased with the service. I enjoyed the clear explanations of what was being done, what my choices were, and how long it would take. Excellent job! clear explanations of what was being done, what my choices were, and how long it would take. Excellent job! More

Tyler was very professional and attentive. It took awhile to have everything repaired, but Tyler kept me updated and accommodated my schedule. awhile to have everything repaired, but Tyler kept me updated and accommodated my schedule. More

Great job, really fast but thorough service. Beautiful facilities for while you wait. Easy to schedule. facilities for while you wait. Easy to schedule. More

Thorough, I trust their quality and honesty. I like how the keep me informed and how easily I can pat online. Thanks! the keep me informed and how easily I can pat online. Thanks! More

It took longer than I had anticipated. I thought my car would be done in an hour and it took two hours. That's not a complaint. Just a fact. It was a busy Monday morning. I come from Gibbon, an 82 miles would be done in an hour and it took two hours. That's not a complaint. Just a fact. It was a busy Monday morning. I come from Gibbon, an 82 miles trip. I'm 87. I have less patience that I used to have. I'm trying to have lots of words. Maybe I'll get a better grade. More

The customer service experience was not to the normal high quality that I usually encounter. I dropped off my vehicle at 7:15 on 11/1/21 for diagnostics regarding a failed temperature sensor. At about 2: high quality that I usually encounter. I dropped off my vehicle at 7:15 on 11/1/21 for diagnostics regarding a failed temperature sensor. At about 2:00 that afternoon, I still had not received a communication from customer service. I called and spent significant time on hold, trying to leave a call back number, etc. When I finally got in contact with Alex in customer service, he informed me that the car would have to be kept overnight because the part would not arrive until the next day. If I hadn't called, it is not clear that I would have ever gotten a call from CS. In any event, I should definitely have received a call earlier, especially since I needed to make other transportation arrangements. On 11/2, the part was installed to my satisfaction. More

I was especially pleased by the personalized customer care from Mr. Anthony Johnson who asked about the outcome of my previous repair work which had involved a special issue. care from Mr. Anthony Johnson who asked about the outcome of my previous repair work which had involved a special issue. More