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Luther Bloomington Acura Subaru

Minneapolis, MN

Overview
Employees
Reviews
Vehicles
4.5
5,482 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,482 reviews

August 27, 2021

After an initial miscommunication (at previous service visits) about the kinds of service coverage we have, we were credited for overpaying. Everything was explained well by Nhu. I appreciate her friendli More

by SHARONKCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi SHARONKCB. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear this happened. Very glad to hear Nhu took the time to go over your service history and properly credited you back. We appreciate your patronage and look forward to working with you again soon. Have an excellent Labor Day Weekend.

August 26, 2021

Love this dealership! The service department is professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me se More

by MBF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi MBF. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your overall service experiences with us have been wonderful! We appreciate your loyalty and look forward to working with you again soon. Have a magnificent Labor Day Weekend.

August 26, 2021

Everyone is courteous and friendly but service is very slow. I entered in the garage thru the “ExpressLane at 1230 and did not get my car back until 250 pm. That is not express service. I tried to make a More

by Peggy.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
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Sep 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi Peggy. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent service experience. I’m sorry to hear your recent visit took longer than expected. If there are additional services that need to be completed on top of your original requested services in the Accelerated Service lane, this does subsequently affect the original estimated time to completion to a longer time. Our advisors do inform clients whenever potential delays will occur due to adding on additional services. I do apologize if there was an oversight and miscommunication about the additional time and will practice my due diligence remind our team how imperative timely and concise communication with our guests is a priority to providing a positive experience. I appreciate your feedback and hope your next visit goes better. Take care and be well.

Sep 02, 2021 -

Peggy.anderson responded

Thank you for responding. Hopefully next time will be better.

August 26, 2021

I spent over a $1000 for a set of tires my 2014. It occurred to me that I got no paperwork then or yesterday. Acceptable? More

by BROCK001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dao
Other Employees : Michael 2294
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Sep 02, 2021 -

Luther Bloomington Acura Subaru responded

Good afternoon Mr. Brockman, I apologize if there was some miscommunication issues with the service paperwork. We reviewed the surveillance footage from your visit and we did provide you with a copy of the paperwork while checking out. Again I apologize if something was not explained in regards to this. We are happy to send out another copy to the address on file. Thank you for contacting us.

August 26, 2021

The service team members are very friendly and helpful. I was very grateful for the respectful and attentiveness of Anthony for all the time I talked to him. Regarding Mary, I was stacked on the road for More

by Dawit
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mory Rad
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dawit. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Quite pleased to hear that both Anthony and Mory provided such fantastic service for you! We appreciate your business and look forward to working with you again soon. Have a great Labor Day Weekend.

August 25, 2021

Great customer service experience, quick, friendly, and explained service process. Listened to customer concerns and was professional Clean dealership. I will go back for next oil change More

by edensemhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi edensemhar. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Leo took such great care of you during your service! We appreciate your continued business and look forward to working with you again soon. Have a wonderful Labor Day Weekend.

August 25, 2021

I was very pleased with the resolution of my front end coil issue. The repair fixed the problem and my car runs very smoothly. Scott the service provider was very responsive. More

by Mark Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Mark Melody. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear that Scott and his team were able to further resolve these concerns! We appreciate your business and look forward to working with you again in the future. Have a great Labor Day Weekend.

August 25, 2021

My reservation via the web site did not show up on their computer, but they did not miss a beat in providing me service. Well done. More

by Rjohnson25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2021 -

Luther Bloomington Acura Subaru responded

Hi Rjohnson25. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear there was a system error with your appointment, I will be sure to pass this along to our IT department to further investigate. However, I am pleased to hear Randy provided an exceptional experience while you were in. We appreciate your business and look forward to seeing you again soon. Have a wonderful day.

August 25, 2021

The staff in the service department are very friendly and helpful. My problem didn’t get resolved, but they are working on getting it taken care of. More

by MPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrik Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi MPT. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy your service experience was overall fantastic! Sorry to hear the problem is not resolved, but I am the team is working on a solution. We appreciate your patronage and look forward to working with you again soon. Have a great Labor Day Weekend.

August 25, 2021

They were very efficient with getting me in right away. Letting me know what they were doing and getting started. Let me know about a recall that’s pending. More

by QUILTERJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Report | Print
Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi QUILTERJAN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Nhu provided a stellar and timely service experience that met your expectations! We appreciate your patronage and look forward to working with you again soon. Have a wonderful Labor Day Weekend.

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