Luther Bloomington Acura Subaru

Friendly, Professional and Quick Service I was greeted in a friendly and professional manner and was told it would be about an hour wait for my car to be ready. I was pleasantly surprised whe I was greeted in a friendly and professional manner and was told it would be about an hour wait for my car to be ready. I was pleasantly surprised when it was done in about 45 minutes. I was also happy to get a free car wash coupon. Thanks! More

Excellent experience working with Joe Weil great realationship with sales but issues with service department in the past means I take the car to another dealership for service for the new car great realationship with sales but issues with service department in the past means I take the car to another dealership for service for the new car More

Great service and attention to safely and sanitation. The service department had good respect for their customers. We appreciated the check in and status updates via text. service department had good respect for their customers. We appreciated the check in and status updates via text. More

Go ahead and make that appointment online! Thanks for the quick efficient service. I have prepaid regular maintenance on this vehicle. The staff are are very detail oriented and we appreciate t Thanks for the quick efficient service. I have prepaid regular maintenance on this vehicle. The staff are are very detail oriented and we appreciate the effort to keep us abreast of service. More

Service was fast and efficient. I was treated politely and in and out quickly. That’s why I have been coming back for the last 10 years. and in and out quickly. That’s why I have been coming back for the last 10 years. More

Terrible customer service, upsell unecessary work, expensive Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us t Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us the car was surly and threatening and treated us though we were not really entitled to a loaner and admonished us that we would be stiffly penalized if we returned it without filling the tank "even if we only went home and back". I filled it and it took 3/4 gal for 9 miles use. I was told the bill would probably be around $240 for an oil change and a possible tire repair. When questioned, I was told it was due for a "cabin air filter" which I assumed they had checked against my service record. It turns out it was replaced the last service I had done. We parked nearby and took a long walk and called about 2-1/2 hours later and asked if they had it done. No. Have you started it yet? "We're looking at it." We went to get it but they had started by the time we got there and took another 2 hours and texted us trying to sell more service including a brake fluid flush for $133 that was done at the last service by another dealer for $99.. When we picked it up, I spoke with the service manager who made excuses or rationalized every one of our complaints. He displayed absolutely no contrition or even empathy. When I sad we we would not be returning he said, "Fine". When asked how our experience was by the cashier, we told her and she discounted the bill 10% - a nice gesture but too little too late. Update: I received a call from John Reinan this afternoon - the service manager. He apologized and was appalled by the experience we had. He was very personable and offered a complimentary service to demonstrate that they could do better. When I asked to talk to the manager when we were there, they would have been much better served if it had been him. Clearly it was not him that I did have the hopeless conversation with. More

Used Outback purchase We are first time Customers with this Dealership. We are more interested in after the Sale services , because that is the true measure of a Dealer We are first time Customers with this Dealership. We are more interested in after the Sale services , because that is the true measure of a Dealer More

Great experience! Edward is awesome! He Listened to our needs & worked hard to get us the pricing we needed. he brought the car to us & walked us through everything! A+ needs & worked hard to get us the pricing we needed. he brought the car to us & walked us through everything! A+ More

Recently purchased a used Forester which I love. There was a leak detected. I brought it in Sat morning and received a loaner to use while you worked on my car. You under promised and over delivered on was a leak detected. I brought it in Sat morning and received a loaner to use while you worked on my car. You under promised and over delivered on the service. It was done within a few hours vs a few days. Everyone was super friendly! Thank you! More

Great dealership and professional service I've had good experiences working with this dealership and especially Joe Weil. I felt confident I was getting a fair deal. So here are more words to I've had good experiences working with this dealership and especially Joe Weil. I felt confident I was getting a fair deal. So here are more words to fulfill the 25 word minimum. More