Luther Bloomington Acura Subaru

Not good. Not impressed. When I was doing a walk around Not good. Not impressed. When I was doing a walk around for the rental , I got wet from a hose from a guy that clearly didn’t give I dropped my Not good. Not impressed. When I was doing a walk around for the rental , I got wet from a hose from a guy that clearly didn’t give I dropped my car off at 0730. I was told they’d call by 1 pm to give me an update. N. No call. I had to call them at 2, and it hadn’t even been looked at yet. Worthless. At least call me with “we don’t have an update” at 1... a rip about getting me wet. Rude. When I called from updates, I was cold transferred abruptly without explanation of the transfer. Rude. The small things add up. Every time I go there for service, it’s terrible. More

Rushed, orientation and incomplete and ombudsman gone. I felt the my overall needs in a vehicle were reviewed and addressed. They thought my mind was made up and just close rushed to close the deal. In ret I felt the my overall needs in a vehicle were reviewed and addressed. They thought my mind was made up and just close rushed to close the deal. In retrospect I felt rushed and as I have driven the vehicle I have found there is more to operating vehicle than I think my initial orientation covered or I had real time to digest. Chris Conti was assigned as an ombudsman and was very helpful initially, however he is no longer with dealership and has not been replaced. My problems are android phone, auto connection. More

Pleasant experience Making a service appointment on line was very easy. On arrival, my car was disinfected to protect the service worker. Tyler was informative and effi Making a service appointment on line was very easy. On arrival, my car was disinfected to protect the service worker. Tyler was informative and efficient, informing me of the approximate time needed for the service. Upon picking my car up, it was disinfected again right before I got in to drive home. I appreciated this extra step during this current Covid era. More

Best car dealership I been too to service my Subaru. Great job and I just moved to MN. Aaron was awesome. Thank you for the service. Great job and I just moved to MN. Aaron was awesome. Thank you for the service. More

48K mile & oil change service professional and friendly - clear on work to be completed - kept me updated on progress & issues to be addressed - completed in time committed. to. Th professional and friendly - clear on work to be completed - kept me updated on progress & issues to be addressed - completed in time committed. to. Thank you! More

Professional and Efficient Great dealership for servicing my cars. Consistent with knowledgeable and pleasant staff, timely service and comfortable (and now respectful of COVID Great dealership for servicing my cars. Consistent with knowledgeable and pleasant staff, timely service and comfortable (and now respectful of COVID 19 safety) lobby in which to wait out while work is being done. Also appreciate the newspapers and coffee.you provide... makes experience feel personal. More

The service on my Subaru Forester was professional and quick. They performed the work exactly as corrected. I felt comfortable waiting in an outdoor seating area, socially distanced from other customers a quick. They performed the work exactly as corrected. I felt comfortable waiting in an outdoor seating area, socially distanced from other customers and staff. More

Great customer service. Always well pleased when we have to bring the car in for service or oil change. Prompt and kept time wait to a minimum. to bring the car in for service or oil change. Prompt and kept time wait to a minimum. More

Great service Friendly, fast, great service. I was expecting to wait longer-but they were very efficient at the accelerated lane. Was in for a routine checkup for m Friendly, fast, great service. I was expecting to wait longer-but they were very efficient at the accelerated lane. Was in for a routine checkup for my Subaru Crosstrek. More

Service with a smile They really want to provide an exceptional service experience. I assume the must get a bonus for making you happy enough to want to provide feedback - They really want to provide an exceptional service experience. I assume the must get a bonus for making you happy enough to want to provide feedback - if this is the reason it works. They always provide a realistic time the work will be completed on the car, and several updates on progress. They forgot to give me my free carwash coupon last time, but mailed it to me. Have not had any issues. More