Luther Bloomington Acura Subaru

2020 Canyon Bronze Acura RDX On delivery day, very organized, from car ready to go to meeting service employees, step by step process made delivery smooth and enjoyable, good job. On delivery day, very organized, from car ready to go to meeting service employees, step by step process made delivery smooth and enjoyable, good job. More

light's on , loss of power steering and a airbag recall Very processional and the service adviser was exemplary with attention to detail. I love the texting tool !! Tyler kept me informed all the way. I Very processional and the service adviser was exemplary with attention to detail. I love the texting tool !! Tyler kept me informed all the way. I would call him when I need service again. More

First time here and it was great! Amazing service from everyone. I found my new favorite place for my Acura 🤗 their customer service was 10 out of 10 everyone. I found my new favorite place for my Acura 🤗 their customer service was 10 out of 10 More

Great professional service! When I got to the dealership I was greeted and shown to a service advisor, My complimentary loaner car was ready for me a short time after the initia When I got to the dealership I was greeted and shown to a service advisor, My complimentary loaner car was ready for me a short time after the initial paperwork was done. The check in for the car went smoothly and quickly. The repairs were done much sooner than I expected. Thank you all! More

Oil change was timely and completed professionally. I question the need for tire rotation for which I was charged. I purchased an expensive contract which I assumed would cover it. question the need for tire rotation for which I was charged. I purchased an expensive contract which I assumed would cover it. More

Dana Was a good salesman and mostly told me everything. I need to know. However, when I said that I wanted my license plates back and I knew that I could get them back. I got a lot of pushback from more than need to know. However, when I said that I wanted my license plates back and I knew that I could get them back. I got a lot of pushback from more than one person. . Eventually, I did get my license plates back. More

Customer Satisfaction Your service attendant, Joe Sorenson, continually kept me informed of the status of my vehicle an suggested a proposed time line for completion. Outst Your service attendant, Joe Sorenson, continually kept me informed of the status of my vehicle an suggested a proposed time line for completion. Outstanding customer service. More

30k mile service + 2 other concerns First, i should have told Tyler our vehicle had been hit on front right side at about the 10k mark(it could have helped him); the grinding noise we ex First, i should have told Tyler our vehicle had been hit on front right side at about the 10k mark(it could have helped him); the grinding noise we experienced (most at 25mph - did not feel worse as speed increased) was diagnosed as a cupping on the interior of all tires. The prognosis was purchase and install 4 new tires and then alignment. I hesitate to spend on tires and alignment if there is some other reason for causing cupping/scalloping of tires such as bent/twisted frame, suspension issue. If the tires that came with vehicle are only rated for 24-30k then that may be the entire reason tires are faulty so soon. I need more guidance on this issue. The electrical noise we heard from right rear passenger door auto door lock(sounds like switch) after lock is actuated at 5mph, could not be repeated at this visit. The service time allotted when Julie made the appointment was for up to 4 hours. When i brought vehicle in Tyler indicated we were going to drop off, but i had to change to customer stay in lounge do to Julie getting flu. Tyler said he will adapt accordingly and the car was returned in 1hr and 40min. - thank-you! It did not receive the complimentary washed though. Thank you for your time. More

Friendly, Clean and Fast I brought in my '18 Impreza for factory recalls. I had an appointment. They were friendly and they got me set up with a loner car in a few minutes. I brought in my '18 Impreza for factory recalls. I had an appointment. They were friendly and they got me set up with a loner car in a few minutes. I came back at the end of the day and picked up my car and got checked out in just a few more minutes. They even washed my car. More

The service is fast and friendly. The waiting area is comfortable. The shuttle works well for me for service that takes more than 2 hours. comfortable. The shuttle works well for me for service that takes more than 2 hours. More