Luther Bloomington Acura Subaru

too long far too long a wait for accelerated service oil change, was planning on having other things done but over 2 hours for just an oil change was too long. far too long a wait for accelerated service oil change, was planning on having other things done but over 2 hours for just an oil change was too long. More

Horrible Customer Service I brought my car in to get some work done... that part was done well and I had a positive first experience. However, after I picked up my car I notice I brought my car in to get some work done... that part was done well and I had a positive first experience. However, after I picked up my car I noticed that every time I turned or went over a speed bump it sounded like a small object was rolling around in a cavity in the front left part of my car. This was one of the areas that work was done in, so I called and explained what was happening. I was told that it sounded like something was probably left in the car or a piece was rolling around making that sound. They had me come into the expedited service area where they checked to make sure nothing dangerous was happening with the car. No urgent issues but they couldn't find what was making the noise and they told me I would need to set up another appointment to bring it in again for them to look around. Had to wait a few weeks due to thanksgiving, and when I brought my car back in the gentleman at the drop off counter was extremely rude. He had called me a week prior to my appointment asking to change the time I had initially asked for — but since then I had been sent an email reminder for my initial appointment that had the original time, so I forgot the new time and brought it in at the time specified in the email. When I got there, the gentleman was rude and treated me very poorly. Not only that, but once again they weren't able to find what was making the noise. So much time wasted on this and really frustrated that it's an issue caused by bringing my car in for service in the first place. More

Timely, Friendly Service, and well organized. Gives me a feeling of a valued customer and welcomed to the dealership. I was thoroughly informed of all service actions performed. I was given a wash Gives me a feeling of a valued customer and welcomed to the dealership. I was thoroughly informed of all service actions performed. I was given a wash coupon as theirs was out of service due to construction. More

Great service My car was in for a recall and the repair was made quickly and efficiently while I was able to relax in the waiting area. My car was in for a recall and the repair was made quickly and efficiently while I was able to relax in the waiting area. More

It’s a comfortable wait while waiting for my car. Even though it was a very busy day, I chose to wait for my car for an express lane oil change. They were able to get mine done 45 minutes earlier tha Even though it was a very busy day, I chose to wait for my car for an express lane oil change. They were able to get mine done 45 minutes earlier than I thought. Comfortable waiting room with good coffee. I spotted Chad and had a question for him that he immediately answered by showing me on my phone. More

Work completed but no review of what was done or explained. Scope of work was to install a Remote Start on my new Ascent and to investigate a steering glitch. The service rep listened and thought it might be a Scope of work was to install a Remote Start on my new Ascent and to investigate a steering glitch. The service rep listened and thought it might be a symptom of the LKA (Lane Keep Assist). But my understanding is they would check it out. When I picked up the car I was directed to the cashier, paid $6 for gas the loaner (drove a whole 4 miles to the MOA) and that was it. They did a comp car wash which was great. I was disappointed that there was no review about the steering issue. When I arrived back home I looked up on line to find out what LKA is and how to turn it off (tried to find it the manual but gave up). This very well could be the issue, still yet to be proven. The 2nd problem was no instruction on the new Remote Start that was installed. The cashier gave me the 2 remote fobs along with the keys - nothing else. Once home I dug out the Owners Manuel to look up instructions on how to operate the new feature and test it to see if it even worked - it does thankfully. My last Criticism is being charged the $6 for gas having driven 4 miles. The employee did state there would be a min $6 charged for gas if I returned without filling up. This seems ridicules in this case. Guess I expected more for having just spending $35,000+ on a new car. More

service appointment My experience was great with one exception - no car wash. A customer in the lobby with me told me she was offered a Holiday car wash gift card, this w My experience was great with one exception - no car wash. A customer in the lobby with me told me she was offered a Holiday car wash gift card, this was not offered to me. Other than the car wash, I have no issues with your service and would recommend Luther to friends. More

Forester Limited vehicle Starting Problem On July 17, 2019, Luther Bloomington Subaru delivered me my custom-ordered Forester Limited. I am 74 years old, retired, and do not drive often or fo On July 17, 2019, Luther Bloomington Subaru delivered me my custom-ordered Forester Limited. I am 74 years old, retired, and do not drive often or for long distances. On November 7, I took my vehicle in for a multi-point check and the battery was rated good. There was no charge. On December 3, my Forester would not start, battery to weak. I contacted the dealer and was advised to contact Roadside Assist for a battery jump. I did and drove my vehicle to the dealer. They fully charged the battery, performed multi-point check, and updated my software per my request. I was very pleased with the service. The technician indicated that the culprit is not driving my Forester more often and for longer period of time. I had only 250 miles on my odometer. I explained that was not a possible solution for me. I cannot just go out in adverse weather and drive around aimlessly just to recharge the vehicle's battery. I was then advised to buy and use a battery charger/maintainer and leave it connected to the Forester's all the time. I did and it works. Is this a safe solution? Is there a long-term solution? I hope so. More

BRING YOUR BUSINESS ELSEWHERE!! I called this dealership to check on availability of a used 2015 Subaru Forester and spoke to Michael/"Mike". He knew exactly which Subaru I was calli I called this dealership to check on availability of a used 2015 Subaru Forester and spoke to Michael/"Mike". He knew exactly which Subaru I was calling about and let me know that it was available, limited edition and had the iSight technology. I was highly impressed with the fact that he was already selling this car to me over the phone and asked him if we could take a look. He asked me what time to which I responded it will take us 27 minutes to get there and he understood that we were on our way. My husband and I arrived exactly 27 minutes later and the receptionist directed us to Mike's area. While looking for his name on the cubes, a salesmen in the corner to my right asked us who we were looking for. I told him "Mike" and then he asked what car we were here to see. We told them the 2015 Subaru Forester to which he responded "Silver, right?" and we said "Yes". Then his teammate across from him, another salesman, goes, "you guys were the ones that called, right?" And I agreed, "Yes, we called him about 30 minutes ago" to which he replied back "....Mike is with two other people right now, I think he thought that couple was you.." Our hearts dropped to disbelief and our excitement quickly turned to disappointment and regret but before we could react any longer, Mike barges through the door with a couple following behind him and greets us with “Give me about 10 minutes, the Subaru might be sold…” then proceeds to introduce himself to us: “I’m Mike…but you probably don’t want to meet me anymore, huh?” while me and my husband hesitatingly shook his hand. We found ourselves an empty table to sit at and tried to understand what was going on. Did Mike mistake that couple for us? Did we just waste our time driving across town for an appointment we made with Mike? A few minutes later Mike comes back to us and confirms that it’s sold. He asks us if we were looking for a Limited Edition specifically and then begins to walk and talk, so my husband and I follow thinking that our search for another option would begin. We end up in someone’s office where there is a copy machine and as Mike is pretending to be interested in what we are saying, he is making copies of some paperwork and then starts talking to two other men that approach the copy machine and asks them to sign the paperwork. My husband and I are standing awkwardly in someone’s office watching Mike discuss the paperwork with these other two men and I quickly realize that we were not going to be sitting down with Mike and that it was still not "our turn" and frankly am confused as to why he even led us in this room! Then Mike abandons us as he follows the men out the door and they stand outside the room continuing their discussion. It must have been the finance managers or something but I finally ended this game and spoke up to thank Mike for his time and we exchanged a goodbye. We were not going to stand around any longer waiting for him to finish his transaction to service us! Saying goodbye didn’t even phase him either, he gave a quick thank you to us and rushed to the waiting room to call out for his next customers. Just wow…. we were overwhelmingly appalled. We came in as serious buyers ready to leave with a vehicle and for spending the whole day at different dealerships, none of our experiences came EVEN CLOSE to being as awful as this one!! Not getting that Subaru was the lesser of the problems here. I’m happy we called ahead but I would have hoped that by calling ahead that Mike could have held the vehicle for us KNOWING we are driving from across town and that they would have verified with individuals what vehicle they are here to see instead of assuming it is for a specific customer they had in mind! Now as far as Mike… you really can’t teach someone to be respectful and to be genuine. It wasn’t up to my husband to break the ice and try to build some sort of rapport with Mike after the awkward situation we were all in. I feel like Mike knew he messed up because you could see it in his eyes and demeanor but he never took accountability for that and although he did apologize, it meant nothing because it wasn’t followed up by any of his actions. Mike never even asked us if we were the ones that called to inquire about the car nor did he even mention that phone call we had with him! Mike ignored the situation as much as he could and took little to no action to try and resolve the issue. I have never felt so disrespected at a dealership and will never do business here nor recommend this dealership to my friends and family. Huge shout out to Walser Burnsville Subaru, Walser Burnsville Honda, Walser Burnsville Toyota, Park Chrysler Jeep and Luther Brookdale Honda though! These dealerships deserve our business and treat potential buyers with respect and sincerity while giving excellent hospitality! More

Joe was professional and knowledgeable on the product. He listened, important for a sale person. We were able to see all the options we wanted. The rest of the team was courteous as well. He listened, important for a sale person. We were able to see all the options we wanted. The rest of the team was courteous as well. More