Luther Bloomington Acura Subaru

Oil Change My oil change took almost 2 hours. When I called the dealership, I mentioned that I have limited time so asked if I could schedule an appointment for My oil change took almost 2 hours. When I called the dealership, I mentioned that I have limited time so asked if I could schedule an appointment for an oil change. I was told yes so I set up a specific appointment time. When I arrived, I was told it is quicker to go through the first come first serve service line. Other people in the waiting room came and went much faster than me. What is faster than an oil change? Your staff answering the phones should be better trained. When I was told all was done except printing the paperwork, it still took a very long time. I was given a free car wash coupon at Holiday. I don't go to Holiday. More

Warranty I did have two slight disappointments with my service today 11/27/19. I came in for a replacement of my headlight. My vehicle was still under the fac I did have two slight disappointments with my service today 11/27/19. I came in for a replacement of my headlight. My vehicle was still under the factory warranty and I had condensation forming in my headlight. From what Alex explained to me my headlight would be replaced with a new unit. After closer inspection on my new light there are finger prints all over the five glass jewel eye lenses in the interior of my light. Which is concerning on my part considering I thought I received a new assembly? How could finger prints and dust get inside a brand new sealed headlight? I know this may sound petty or minor, but for someone who’s vehicle is their pride and joy this is disappointing as it is not flawless. I take extreme care of my vehicle and pride myself on it. I expect the same care to be taken while it’s being serviced. I also do realize that this repair was done at no cost to me as my vehicle was under warranty and a headlight is an expensive part. I was just surprised with the level of care taken with the repair. Secondly whenever my vehicle receives a wash at the Bloomington facility it is returned with excessive water spots dust and streaks (from opening widows when the vehicle is wet). I take extra care to dry my vehicle after every wash, so I always feel the need to wash it immediately after having the vehicle returned to me. Overall I’m happy with Alex and the service he provided but unsatisfied with the level of repair that was done and what I am stuck with. More

Service Brought my car in for service after it wouldn’t start. They could find no apparent reason for the problem. It is running fine now. Brought my car in for service after it wouldn’t start. They could find no apparent reason for the problem. It is running fine now. More

Adam made our choices clear and communicated well Felt Adam made our choices clear and communicated well Felt we could have done a little better on price by pushing harder on price but we were interested Adam made our choices clear and communicated well Felt we could have done a little better on price by pushing harder on price but we were interested in getting a vehicle quickly All in all, were pleased Thanks Adam More

Too Notch This dealership does a great job. They have an army of staff ensuring that everything is taken care of. They treat their customers like guests, and ma This dealership does a great job. They have an army of staff ensuring that everything is taken care of. They treat their customers like guests, and make sure everything is done right. I would highly recommend them. More

Recall repair The wiper motor was replaced and the fluid sprayer nozzles were misaligned and do not spray the windshield. A dangerous and important oversight. Extre The wiper motor was replaced and the fluid sprayer nozzles were misaligned and do not spray the windshield. A dangerous and important oversight. Extremely disappointed. More

Routine 36k mile inspection Everything went well, and they were honest and helped me avoid paying for things I did not need. The service was quick, and the feedback for next step Everything went well, and they were honest and helped me avoid paying for things I did not need. The service was quick, and the feedback for next steps was clear. More

Went very smoothly I was informed of all costs, timing - even thoughts on how much to put into my 1998 Outback Sport (great car!!!). Shuttle worked well, and I am very h I was informed of all costs, timing - even thoughts on how much to put into my 1998 Outback Sport (great car!!!). Shuttle worked well, and I am very happy w/results. More

Oil changes Yes. I especially like the accelerated area for routine maintenance. The staff is always on top of things and scedule. Always great. I use Bloomin Yes. I especially like the accelerated area for routine maintenance. The staff is always on top of things and scedule. Always great. I use Bloomington exclusively. More

Chris Thom was outstanding helping me purchase my new Subaru Outback. I’ve purchased several vehicles over the years, and this was absolutely the best experience I’ve had, a 10 out of 10. Chris treated m Subaru Outback. I’ve purchased several vehicles over the years, and this was absolutely the best experience I’ve had, a 10 out of 10. Chris treated me with respect and was totally honest and fair. I can buy a car anywhere, but why would I when I am treated so well by Chris, Nosh Joseph and everyone else at Bloomington Subaru who contributed to my purchase. More