Luther Bloomington Acura Subaru

Pushy Finance For a sales perspective I dealt with Dana and he was awesome. Then came the finance...I had my own financing lined up with a great rate. The finance g For a sales perspective I dealt with Dana and he was awesome. Then came the finance...I had my own financing lined up with a great rate. The finance guy told me he didn't believe my bank and didn't know if he could except my check. I had to get my banker on the phone to make the purchase. After that he was very ride and continued to be pushy. He made sure to tell me GMC was not reliable when I didn't want an extended warranty. He came back and was very short with me to finalize the deal. If you purchase here I would never use their financing because of that experience. Not sure I will return to this dealer for another purchase again because of him. Again sales guy was great and friendly through the whole process. More

Great experience Justine provided outstanding customer service. I was very impressed with her knowledge and skills she demonstrated. Justine was extremely attentive an Justine provided outstanding customer service. I was very impressed with her knowledge and skills she demonstrated. Justine was extremely attentive and she listened to all my concerns with a great deal of patience. More

Outback service Exceptional customer experience. I would say thT this was my best experience at any dealetshi I would highly recommend this dealership to anyone with Exceptional customer experience. I would say thT this was my best experience at any dealetshi I would highly recommend this dealership to anyone with a Subaru or an acura thank you so much More

Fuel pump recall and Suspension clunk They quickly determined the clunk was a ball joint and the part needed to be ordered. Set me up with a courtesy car. Received a call about doing the n They quickly determined the clunk was a ball joint and the part needed to be ordered. Set me up with a courtesy car. Received a call about doing the next oil change, differential and brake fluid replacements which were due shortly. They did all that and I was contacted when my car was ready. Everything when very smoothly. More

Recalls & rotation Greeted warmly - kept informed - some add- ons as expected- nice waiting room and coffee- work done reasonably fast- car was washed and I was on my wa Greeted warmly - kept informed - some add- ons as expected- nice waiting room and coffee- work done reasonably fast- car was washed and I was on my way! More

Poor communication I paid for a service i shouldn’t have had to pay for and they cane park my vehicle even though I’ve been a customer for over 3 years and obviously use I paid for a service i shouldn’t have had to pay for and they cane park my vehicle even though I’ve been a customer for over 3 years and obviously use a wheelchair More

Great experience. I was greeted by a smile and a firm handshake. Niko made the buying of my first luxury car super smooth. I got a fair shake on price, and Niko deliver I was greeted by a smile and a firm handshake. Niko made the buying of my first luxury car super smooth. I got a fair shake on price, and Niko delivered on great customer service I will send friends and family.. Thanks, Chad More

Excellent sales process. Anatolia Kamenov was very professional. We would buy another car from him. Even though we had some minor issues, he managed all the details. Thanks Anatolia Kamenov was very professional. We would buy another car from him. Even though we had some minor issues, he managed all the details. Thanks so More

Misleading staff I went to test drive a new Subaru Outback. I had a $65 test drive coupon that they never honored. They sent me a screen saying that the coupon does no I went to test drive a new Subaru Outback. I had a $65 test drive coupon that they never honored. They sent me a screen saying that the coupon does not work after several emails. Be more respectful of your customers. More

Break light recall The whole team of staff are super professional and considerate. Breakfast of bagels, yogurt, juice and coffee were waiting for us, service is fast an The whole team of staff are super professional and considerate. Breakfast of bagels, yogurt, juice and coffee were waiting for us, service is fast and we are loaded with coupons for oil change and car wash. It makes me feel fully compensated for the time I have to spend on the recall. Very smart move Subara! More