Luther Bloomington Acura Subaru

Good for the most part The new car experience was good. Their title department and used trade-in left a lot to be desired. We sold them your old car for a trade-in and The new car experience was good. Their title department and used trade-in left a lot to be desired. We sold them your old car for a trade-in and they resold it to second rate wholesaler. Unfortunately, that wholesaler sold the car without transferring the title for several months. We received toll charges from IL and TX. Thanks to MN’s epic failure of titling we are battling toll charges without proof of title change. They also waited 20 days to submit our new car’s title paperwork which gave the state more time to get behind. More

Excellent service I have been bringing my car here since I bought the car and have always had 5 star service. I would highly recommend the service at Bloomington Acura I have been bringing my car here since I bought the car and have always had 5 star service. I would highly recommend the service at Bloomington Acura More

The people brought us back. There are many places to buy, even for the same manufacturer, but we knew soon after test driving a car and talking to the sales staff here that we wa There are many places to buy, even for the same manufacturer, but we knew soon after test driving a car and talking to the sales staff here that we wanted to buy from them. We tried our best to focus only on the car and the finances, but our instinct told us Bloomington Subaru was the place. So we went back to them and ended up with a better car for a better price with the best people! More

Great! Great sales experience with Bronwyn and the team. They really want to sell you a car and do a good job listening to what is important from the buyer’s Great sales experience with Bronwyn and the team. They really want to sell you a car and do a good job listening to what is important from the buyer’s perspective. More

Just a oil change and tire rotation The dealership was busy and the quote was for an hour and ten minutes for a oil change and tire rotation it was about ten minutes longer not bad! The dealership was busy and the quote was for an hour and ten minutes for a oil change and tire rotation it was about ten minutes longer not bad! More

I had NO Idea what I was doing I know NOTHING about cars. I asked Scott to "PLEASE just find me something." He found me a great car at a great price. Scott went above and beyond I know NOTHING about cars. I asked Scott to "PLEASE just find me something." He found me a great car at a great price. Scott went above and beyond as far as customer service. I would HIGHLY recommend Scott. More

They Care After driving my previous vehicle for 13 years, the Bloomington Subaru team’s assistance in leasing a new vehicle was fantastic. I would recommend thi After driving my previous vehicle for 13 years, the Bloomington Subaru team’s assistance in leasing a new vehicle was fantastic. I would recommend this dealership and Subaru. I am pleased with the way I was treat from the minute I walked in the door to the minute I drive away in my new vehicle. I am looking forward to a long relationship with the team at Bloomington Subaru! More

Awesome experience from start to finish Bronwyn was organized, informative, friendly and professional. She went above and beyond to make sure our buying experience was amazing. Todd was incr Bronwyn was organized, informative, friendly and professional. She went above and beyond to make sure our buying experience was amazing. Todd was incredibly informative with our trade in and offered us a more-than-fair price. Dylan understood our needs and limitations and worked with us to help us stay in budget. This was, by far, the kindest and smoothest Car Buying Experience we’ve ever had. Absolutely recommend Bronwyn and Bloomington Subaru. More

Unhelpful I brought my car in for service for three things - the standard oil change/tire rotation that was due, an annoying noise and I had hit the antenna on I brought my car in for service for three things - the standard oil change/tire rotation that was due, an annoying noise and I had hit the antenna on the top of my car on my garage and it needed repair. I brought it in and discussed the needs with the service advisor. I was told they would do the service, fix the antenna and explore the noise. The car was not making the noise when I brought it in but does make the noise probably 90% of the time I’m driving it. I had also recorded a video of it on my phone and the advisor listened to it. I went and sat in the waiting area. After about an hour the advisor came out to tell me that they could not fix the antenna at the dealership because there is a dent underneath. This is not noticeable at all when I look at the car. He told me I would need to take it to a body shop to get it fixed. This was never mentioned as a possibility when I checked in and it came as a big surprise to me that the dealership would not be able to fix a dent. He told me there was no way they could do it. He said there is a body shop associated with the dealership down the road and if the guy from the body shop happened to walk through he could show it to him. I stated this really wasn’t helpful. I need to have the antenna fixed so it doesn’t fall off the car. He told me I would have to go to a body shop. He did offer halfheatedly to call them for me. I was frustrated that 1) the dealership couldn’t take care of what I brought the car in for and 2) if there is a body shop associated with the dealership I would have anticipated the service advisor would proactively have them look at during the 2 hours I was there so I maybe could have an estimate and be able to make an appointment for service. Instead I was just repeatedly told I should arrange these things. Fine I thought at least I would get the noise fixed. However this was not the case. I was told that the car was not making the noise so there was nothing they could do. This is despite playing the noise and describing the location. I was told I could sit and wait while they listened some more or go out and drive with the tech. It did not appear anyone tried to drive it to listen for the noise. Though I don’t think this matters since it happens at idle as well. I declined the offer since I had already been there two hours and now I was going to have to take another morning off work to go to a body shop. I felt the appointment was basically useless other than the scheduled service which still somehow took almost two hours which is way too long for an oil change and tire rotation. I also felt once I was frustrated by the outcome the adviser became less than helpful giving halfhearted responses and eventually just turned his back on me. It just seems pointless to bring the car back to the dealership if they can’t actually fix it. Also the car wash did not really clean my car. What a waste of time More

WRX Service Mitch is great. Very good communication, and always goes the extra mile to ensure any issues are resolved, no matter how long it takes. Always enjoy w Mitch is great. Very good communication, and always goes the extra mile to ensure any issues are resolved, no matter how long it takes. Always enjoy working with him. More