Luther Bloomington Acura Subaru

Efficient service, knowledgable I made the appointment on the advice of the service rep from a visit the previous month. The scheduling rep on the phone could not locate the notes e I made the appointment on the advice of the service rep from a visit the previous month. The scheduling rep on the phone could not locate the notes easily from the previous work. I had a tough time getting him to verbalize what service was being requested and that it was due to the findings from 3 weeks before. Day of appointment worked fine. Check-in was busy, I sat in cat outside for 10 minutes before I could enter. They completed the work quicker than anticipated. More

Extremely Disappointed First off, I called to get an estimate on what it would cost to have the timing belt, water pump, and all the idler pulley’s replaced and was told, on First off, I called to get an estimate on what it would cost to have the timing belt, water pump, and all the idler pulley’s replaced and was told, on two different calls, that it would be around $1200. Ended up costing over $1500. Then made an appointment to drop the car off at 1:300pm and was told that it should be ready later that day... was told it would be a 4hr process. Car wasn’t ready until 12:30 the next day. Felt that there was poor communication between the service advisor and me. More

Quick oil change Service was great and thourough. Checked in with me half way through the service to give me an update. Helped me schedule a follow up service. Service was great and thourough. Checked in with me half way through the service to give me an update. Helped me schedule a follow up service. More

Super service, my first maintenance at this Luther Alex was very attentive to the issues I brought up with my MDX and checked them before I left the check-in desk. Two issues were resolved under warran Alex was very attentive to the issues I brought up with my MDX and checked them before I left the check-in desk. Two issues were resolved under warranty. Everyone there was very pleasant: Alex in Service, Jean-Claude the shuttle driver, as well as the cashier at the end. More

6000 mile service great easy experience, nice clean waiting room. good loaner car, not sure why I have to leave 25 words words words words words words words words great easy experience, nice clean waiting room. good loaner car, not sure why I have to leave 25 words words words words words words words words More

Excellent service Appreciate the quick oil change, no appointment needed, the clear communication, attentiveness, and flexibility of Sal and everyone else on the staff Appreciate the quick oil change, no appointment needed, the clear communication, attentiveness, and flexibility of Sal and everyone else on the staff. Thanks to all! More

Value you can see, feel and trust Owning an Acura has been the best car decision I’ve made. I visit this dealership for maintence on my 2013 TSX and am always treated promptly, with co Owning an Acura has been the best car decision I’ve made. I visit this dealership for maintence on my 2013 TSX and am always treated promptly, with courtesy and provided with a rental if needed. If I need to stay; they have TV and snacks to keep me occupied. Their estimates are reasonable and if I am away on the rental, they called and texted me details to ensure I am comfortable and notified of any additional maintenance. Great service and value for a certified dealership. More

I do not recommend car repair work at a dealer I brought my Subaru Forester into the dealer driving from northern MN for recall work and the evening before I began hearing a squeaking noise when us I brought my Subaru Forester into the dealer driving from northern MN for recall work and the evening before I began hearing a squeaking noise when using the clutch. Since I had an appointment the next day I asked if they could take a look at the clutch. They told me they would need to charge me $165 for a diagnostic test. I have been there several times over the years and received the same print out and I’ve never had to pay a fee to be told what is wrong with my car. When I was called the next day I was told of many issues and provided estimates for the services that ranged from $2200 to $4985. For a 10 year old car those were size able amounts. I said I would prefer to bring my car to my mechanic back home. When I dropped off my car it was driveable but when I went to pick it up I could not engage the clutch. I understand I made the decision to not have the repair work done but was not told it would not run. Needless to say I got the name from a friend of a mechanic who owned his own business, had my car towed there and the work was done for considerably less. I will be purchasing another vehicle soon and will check other dealerships out and most likely not purchase a Subaru as have had many problems on the 3 I have owned. More

The staff was warm and welcoming. It was a routine oil change. No appt. was necessary and the waiting area was comfortable and accommodating. Most important the staff was very competen It was a routine oil change. No appt. was necessary and the waiting area was comfortable and accommodating. Most important the staff was very competent, helpful and friendly. More

Thank you for taking care of our family When I ask for the team to verify if something is a concern, they handle it in a timely manner. Taking care of my family is what I have come to appre When I ask for the team to verify if something is a concern, they handle it in a timely manner. Taking care of my family is what I have come to appreciate from Bloomington Acura Subara. More