Luther Bloomington Acura Subaru

Terrific customer service Had a few issues with 2017 Subaru Outback, I.e., trunk wouldn’t open all the way and eyesight light on. Turns out, I did not have the gas cap screwed Had a few issues with 2017 Subaru Outback, I.e., trunk wouldn’t open all the way and eyesight light on. Turns out, I did not have the gas cap screwed on all the way! Who knew? Senior moment I guess. Live and learn. Jake explained and fixed my issues within a few minutes of my driving in and checking in for my appointment. So i figured I would give the dealership some business and had oil change and tires rotated even though car has only 4700 miles. Left the car there and within an hour I received an email informing me car was ready and I could pay the bill online, which I did. Very smooth, time saving, no hassle process. Not one to write reviews, but this one is deserved! More

Screwed me over on wipers for windshield They “replaced” my windshield wipers. They are worse than my wipers I had on for a year. Frustrated I paid $50 for JUNK! They are very streaky and it’ They “replaced” my windshield wipers. They are worse than my wipers I had on for a year. Frustrated I paid $50 for JUNK! They are very streaky and it’s irritating how much I paid for complete junk. I don’t even remember who I worked with. More

Bloomington Acura Efficient, accurate, prepared, quick, easy to schedule. Polite service people. Job done well. I have always had excellent service from this business a Efficient, accurate, prepared, quick, easy to schedule. Polite service people. Job done well. I have always had excellent service from this business and it has always met my expectations. More

Great experience Thanks for the great experience serving oou Subaru. Our car was ready when they said it would be completed. Everyone was friendly and helpful today. Thanks for the great experience serving oou Subaru. Our car was ready when they said it would be completed. Everyone was friendly and helpful today. More

Routine oil change I was in and out of the service center in a short time. The predicted wait was acceptable. Car was clean and washed when the oil change was completed I was in and out of the service center in a short time. The predicted wait was acceptable. Car was clean and washed when the oil change was completed. More

Good Experience Amy, our sales rep, & Kyle & Dylan in Finance were very helpful in describing our vehicle selection options & in solving credit freeze issues with our Amy, our sales rep, & Kyle & Dylan in Finance were very helpful in describing our vehicle selection options & in solving credit freeze issues with our financing. More

C'mon, guys, be upfront about service coupons We have had all our service done at Luther since we bought our Forester there in 2016. On Monday, August 20, I brought our Forester in for service. Yo We have had all our service done at Luther since we bought our Forester there in 2016. On Monday, August 20, I brought our Forester in for service. You did a good job servicing the car and making sure we took care of the items that needed attention. I spent $611.60 on the needed maintenance and repairs. I felt good about Luther and the service. In fact, that same day, I bought a used Crosstrek! Then, the very next day I get a coupon in the mail that would have saved me $25 on the service. Seriously? Don't you think for good customers you could say: "Heh, Mr. Aquilina, thanks for bringing in your Forester for service. We have a special that starts tomorrow. You are a valued customer. We're going to take $25 off your invoice today." An inexpensive way to build up good will with customers, and a customer service opportunity wasted. More

Quick and Efficient They understood I was a payment driven buyer. Put me in a base model awd Forester just like I wanted! Little pushy with the service package, but o They understood I was a payment driven buyer. Put me in a base model awd Forester just like I wanted! Little pushy with the service package, but overall not a problem. More

Excellent. The service was delivered as promised. I expect I will use the accelerated service the next time I need service. Keep up the good work. The service was delivered as promised. I expect I will use the accelerated service the next time I need service. Keep up the good work. More

Very fast service Express service lane was great for my 6000 mile service - oil change, tire rotation and overall maintenance inspection. It was done in less than an ho Express service lane was great for my 6000 mile service - oil change, tire rotation and overall maintenance inspection. It was done in less than an hour, even faster than the 60-75 min estimate. Great job!!! More