Luther Bloomington Acura Subaru

Service Alex was great, getting me checked in for my service appointment. He kept me informed of the work that needed to be done. The only down side was tha Alex was great, getting me checked in for my service appointment. He kept me informed of the work that needed to be done. The only down side was that it took longer than expected—almost 2 hours when I was told it would be1 hour. however the waiting room was nice and had ample snacks More

6000 mi check After driving for 90 minutes from my home, I pulled into the “Accelerated Service” lane after being refused on the phone for an appointment. Then I’m After driving for 90 minutes from my home, I pulled into the “Accelerated Service” lane after being refused on the phone for an appointment. Then I’m told it would be 2 hours. For an oil change????? “Accelerated Service” is yet another oxymoron like fast food, jumbo shrimp, fun run etc. It isn’t that they didn’t do a good job but I could have gone down the street at home to Jiffy Lube & been out in 15 min. To be fair there was a software update needed & that added some time. More

On time I was in for an oil change, tire rotation, inspection, and wash and was told about an hour. It was almost exactly an hour. Thanks. I was in for an oil change, tire rotation, inspection, and wash and was told about an hour. It was almost exactly an hour. Thanks. More

Very satisfied My experience with the sales and service team has been great thus far. I worked with Mood in sales and he’s very experienced and doesn’t pressure you My experience with the sales and service team has been great thus far. I worked with Mood in sales and he’s very experienced and doesn’t pressure you at all. I worked with Shawn in service and he’s very nice and professional. Overall I’ve been pleased with my experiences and happy to recommend them to anyone. More

Great service. Even dropped me off for shopping! Service was great. Got me in for an appointment quickly. Didn’t have a vehicle to borrow but were able to pick me up and drop me off for shopping. Kn Service was great. Got me in for an appointment quickly. Didn’t have a vehicle to borrow but were able to pick me up and drop me off for shopping. Knowledgeable and efficient. More

Oil change express was too long I went in on Monday-2 hour wait. I decided to leave and come back on Wednesday morning. 1 hr 40 minutes to complete service. Nice people but slow. Whe I went in on Monday-2 hour wait. I decided to leave and come back on Wednesday morning. 1 hr 40 minutes to complete service. Nice people but slow. When I service my Lexus-one hour or less because they schedule time slots. More

Poor communication I had a vehicle in for service on a Friday and parts needed to be ordered, which meant keeping my vehicle there until the following Monday which was u I had a vehicle in for service on a Friday and parts needed to be ordered, which meant keeping my vehicle there until the following Monday which was understandable. Heard nothing from the service associate appointed to me (Alex) by 4pm Monday, made a couple calls before somebody getting ahold of him to tell me the part was defective and that my car would not be ready until the following day. The next day I waited to contact Acura until 3pm again since I heard nothing from Alex, and again took me a couple times of calling to get an answer, yet never hearing from Alex. Yes my vehicle was repaired and this could’ve been worse but I just wanted to comment on the poor communication from Alex, people do like to be updated as they depend highly on their vehicle. Everyone else I dealt with at Bloomington Acura was great. More

Excellent service BAS has continued to provide excellent service to me. In the past they troubleshoot the problem I had and made the experience bearable. Thanks to th BAS has continued to provide excellent service to me. In the past they troubleshoot the problem I had and made the experience bearable. Thanks to the dedicated mechanics and staff who are always courteous and helpful. Sorry I can’t remember my service advisor’s name but I do really appreciate his help. More

Great experience Fantastic experience! Team was easy to work with and made the buying experience as easy as possible. I appreciate everyone’s help and love my new Suba Fantastic experience! Team was easy to work with and made the buying experience as easy as possible. I appreciate everyone’s help and love my new Subaru! More

Twin cities BEST!! The service department at Bloomington Subaru is the best in the Twin Cities! I would definitely recommend that you stop by and meet the service advi The service department at Bloomington Subaru is the best in the Twin Cities! I would definitely recommend that you stop by and meet the service advisors and managers, the team there is the best I’ve ever worked with! More