Luther Bloomington Acura Subaru

Empowering Employees to care about customers I visited several dealerships and then I found Bloomington Acura. Tony Russell was not pushy in any way and I had many questions and concerns about I visited several dealerships and then I found Bloomington Acura. Tony Russell was not pushy in any way and I had many questions and concerns about used cars. I got the advise and I got a certified vehicle that fit my budget. Tony remembered details of our conversation and he ensured every detail that I mentioned was covered in the transaction. Tony even took care of details I had not thought about, such as replacing the FOB batteries, to ensure I had no issues. Other places I visited, I could distinctly notice that the sales person could not help customers in the appropriate way due to “company policy “, yep I’m talking about the so call buy happy people. More

12000 mile service + I had the 12000 mile service done and asked to have the rear wiper blade replaced. They said they replaced it but when I got home it was still the sam I had the 12000 mile service done and asked to have the rear wiper blade replaced. They said they replaced it but when I got home it was still the same blade. Now I have to make another trip to have the work completed More

Tire light and recal on air bag Kind, nice staff that listens to your concerns. They try ways to fix the problem giving me a loaner car so that I may continue to live my life with Kind, nice staff that listens to your concerns. They try ways to fix the problem giving me a loaner car so that I may continue to live my life without disruption. They are great to deal with. More

New Subaru Outback I enjoyed my experience at Luther Bloomington Acura Subaru. I found the vehicle I wanted for a great price! The staff was very helpful and knowledge I enjoyed my experience at Luther Bloomington Acura Subaru. I found the vehicle I wanted for a great price! The staff was very helpful and knowledgeable. More

Good until the end Everything from my glove book and my center council was thrown all over my backseat. It took my about 10 minutes to clean up and get everything back w Everything from my glove book and my center council was thrown all over my backseat. It took my about 10 minutes to clean up and get everything back were it went. More

The service agent was great The service agent did a great job. The mechanics and etc., were understaffed and it showed. Also the wait time was ridiculous and I can’t blame that o The service agent did a great job. The mechanics and etc., were understaffed and it showed. Also the wait time was ridiculous and I can’t blame that on staff. More

The work never got done. I had a 9 AM appointment for warranty work that was supposed to take 1 1/2 hours. I left the car for 6 hours and nothing got done. No communication w I had a 9 AM appointment for warranty work that was supposed to take 1 1/2 hours. I left the car for 6 hours and nothing got done. No communication while they had it and no offer to reschedule. I'm sure they would rather sevice paying customers first, but you'd think I'd rate a bit better since I just bought the car there six months ago. More

Thanks Acura team for getting my MDX back on the road. I'm from Kentucky and I was in town on vacation, needed service for my 2012 MDX The service department was fast and very knowledgeable. Thanks again I'm from Kentucky and I was in town on vacation, needed service for my 2012 MDX The service department was fast and very knowledgeable. Thanks again service team. More

Seamless process! Justine was great to work with! She was extremely knowledgeable about the process, products and got us great value for our trade in. Would definitely Justine was great to work with! She was extremely knowledgeable about the process, products and got us great value for our trade in. Would definitely recommend her and the dealership to anyone looking for someone to guide them through the car buying process! More

Great customer service. Bronwyn was very professional & helpful, even when I changed my mind to purchase rather than lease. I will recommend her to others looking for a vehi Bronwyn was very professional & helpful, even when I changed my mind to purchase rather than lease. I will recommend her to others looking for a vehicle. More