Luther Bloomington Acura Subaru

Amazing! Such a great exerience! Andrew North did a great job. He also got me into an Acura rather than the Subaru I was coming in for and it is so much better Such a great exerience! Andrew North did a great job. He also got me into an Acura rather than the Subaru I was coming in for and it is so much better! More

Great service! The staff here are curteous, professional, knowledgeable and oil change has always been done in a timely manner. Great family/kid friendly waiting ar The staff here are curteous, professional, knowledgeable and oil change has always been done in a timely manner. Great family/kid friendly waiting areas too! More

Service experience Service was done properly, no issues there. Courtesy isn’t their forte; we are customers and sometimes don’t understand tech details so we ask questi Service was done properly, no issues there. Courtesy isn’t their forte; we are customers and sometimes don’t understand tech details so we ask questions ... I expect to have my questions answered with courtesy and willingness to clarify doubts, not a check on the box and “be gone” sort of conversation. Also, when I go for oil change, the fast track normally takes 45 minutes; I forgot to ask so on my way like 30 minutes to get there, I called and asked them to do it ... I wasn’t expecting to wait another 70 minutes at the dealer for that. Not to mention I have Acura protection and don’t pay for oil changes and I mentioned that to the tech when I got there; guess what, at the cashier they had to take another 5 minutes to redo the bill because they charged me. So service is great but experience not. More

Prompt Professional Personal Always a very good experience. Been going here for years and the service never waivers. I’ve always had the feeling that they care and they ensure I k Always a very good experience. Been going here for years and the service never waivers. I’ve always had the feeling that they care and they ensure I know what and why things were done. More

Auto service on Thursday 7-26-18 Excellent service. Friendly, courteous, professional service from Karlos. He kept me well informed as to what was going on. There was another individu Excellent service. Friendly, courteous, professional service from Karlos. He kept me well informed as to what was going on. There was another individual who test drove my car, and he was very good also. Can't remember his name. More

Friendly, professional service Friendly, speedy, transparent service. Pointed out that my issue was under warranty and I would not be charged. I was in and out pretty quickly Friendly, speedy, transparent service. Pointed out that my issue was under warranty and I would not be charged. I was in and out pretty quickly More

Clear explanations I had two issues: a/c not cooling properly and a slow oil leak. The cost to fix each was clearly outlined as well as options and follow up steps. I had two issues: a/c not cooling properly and a slow oil leak. The cost to fix each was clearly outlined as well as options and follow up steps. More

Recall replacements Polite effieient people. I was tld we n the phone it would take 4 hrs bit upon arrival they told me 6 This was my only nehative. Impressed with phy Polite effieient people. I was tld we n the phone it would take 4 hrs bit upon arrival they told me 6 This was my only nehative. Impressed with physical quality of waiting area and service fesk area! More

Good but not great Brought my 2015 Acura TLX in to the shop for a routine oil change, tire rotation and warranty work on my idle assist. My car was killing At stoplights Brought my 2015 Acura TLX in to the shop for a routine oil change, tire rotation and warranty work on my idle assist. My car was killing At stoplights when I would take my foot off of the brake. Very scary and dangerous. The tech was aware of that issue & replaces the battery under warranty. When I went to pay the charged me for my oil change & I have the lifecycle oil change so I should not have had to pay for that. (They did correct that) When I got home I noticed they did not reset my oil change sensor so I had to call and have them help me reset it? More

Above and Beyond They were amazing in making our experience as easy as possible. We went through a ton of changes with our timeline and they accommodated each time. They were amazing in making our experience as easy as possible. We went through a ton of changes with our timeline and they accommodated each time. We also moved from MN to WI and are heading back to buy our car from them and possibly our next car as well! So worth it and Bronwyn was THE BEST, she is the epitome of service and truly made my wife and myself feel at ease and up to date on everything. We just want to say thank you for the amazing experience and we are super excited to be Bloomington Acura/Subaru customers! More