Luther Bloomington Acura Subaru

We drove away happy! We had been considering a new 'Subie for almost a year, but by the time circumstances were right for us, the selection was becoming limited. After fin We had been considering a new 'Subie for almost a year, but by the time circumstances were right for us, the selection was becoming limited. After finding exactly what we wanted online, I made a call to this dealership. I was connected to Justine, who confirmed both that they were a Costco outlet dealer and that they had the car. She put a hold on the car, took my information, emailed all of the car data including a copy of the window sticker, and asked that we go over the vehicle details then contact her for any questions or needs. Understand, we live 6 1/2 hours away, and none of the local dealers had what we wanted in their " areas". We had family commitments less than two hours from this dealership coming up, and although Justine offered to try to get the car closer to us, we felt it better to not complicate things further, and are VERY glad of the decision. She had the requested additions to the car in place when we arrived, the car was ready for us in all ways. Justine took over an hour going over the car with us, linking our phones, explaining the Navigation & other electronics, showing the spare tire location & how to access it and everything else, as well as helping my wife adjust the car to her. After another half hour of paperwork & the usual ( but not pushy) upsell (extended warranty, yada...) we were out the door & on our way. The car (A Forester, by the way) is FANTASTIC: we travel in a motor home and are truly spoiled by having a huge windshield to enjoy the vistas, and no vehicle near it's size can match the panoramic views from this car. We got exactly what we wanted, at a very good price, set up to our needs by some people willing to take the time to not only find out what & why we needed but to accomodate us to the best of their ability. Instead of the normal semi-cringeworthy car dealer experience, we met and were taken care of by extremely likeable and thorough people, invested in much more than just selling you something. Thanks, Justine. We'll be back! More

09 RL in for airbag replacement & routine maintenance Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnigh Hard to get call backs to my request for updates on progress on service work being done. Vehicle was not completed on time and we had to stay overnight at hotel. More

Quick Competent Accomodating Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professio Service was able to repair my vehicle in addition to an oil change, and did so in fast fashion. Staff are knowledgeable and courteous, very professional. More

Just an oil change and tire rotation Friendly service and engaging service person, Leon. Well organized and on time. Good place to relax in service area.. decent coffee as well. Pain free Friendly service and engaging service person, Leon. Well organized and on time. Good place to relax in service area.. decent coffee as well. Pain free! More

B12 service I came in for B12 service on my car. I was warmly greeted, told exactly what was going ro be done, when it would be finished and the cost. Very friend I came in for B12 service on my car. I was warmly greeted, told exactly what was going ro be done, when it would be finished and the cost. Very friendly service. More

Used car purchase Excellent customer service! A great deal of time and attention spent making sure the car was a good fit and the financing was acceptable. Highly recom Excellent customer service! A great deal of time and attention spent making sure the car was a good fit and the financing was acceptable. Highly recommend. More

I think it was Anthony at customer reception area wasAWESOME I was late by about an hour so I didn’t expect that they would be able to get me in but the young man at the customer reception desk was awesome he t I was late by about an hour so I didn’t expect that they would be able to get me in but the young man at the customer reception desk was awesome he took care of everything he treated me like a queen he was a pleasure to work with intelligent and kind. I would go back just for the way he treated me. Your building is beautiful and I enjoyed that very much and I enjoyed being there so I think you do a great job with making customers want to come in to your facility. And everything was taken care of quickly and professionally. The communication was good and the wait was short. I really appreciated you guys squeezing me in. I think Anthony did everything for me. I am so happy that I can come to you in Bloomington instead of driving out to White Bear Lake now! Thank you it was awesome keep it up :-) More

AC leak fix I came in because my AC was no longer blowing cold air. They discovered I had a small leak so they inserted a dye to pinpoint exactly where the leak w I came in because my AC was no longer blowing cold air. They discovered I had a small leak so they inserted a dye to pinpoint exactly where the leak was coming from. I had to wait about 2.5 weeks in between the diagnosis and the repair to ensure accuracy. Everything was fixed within an hour and half. More

Fast/professional/good communication I have brought cars I have Purchased at Bloomington Subaru for more than 10 years now for servicing that they’ve needed during my ownership. I’ve alwa I have brought cars I have Purchased at Bloomington Subaru for more than 10 years now for servicing that they’ve needed during my ownership. I’ve always been pleased with the professionalism the clear communication the genuine concern for what has to be done I would for sure come back More

Efficient service. Quick service even without an appointment. Service personnel are professional and friendly. The waiting area is comfortable with ability to use electr Quick service even without an appointment. Service personnel are professional and friendly. The waiting area is comfortable with ability to use electronics. Complimentary drinks and snacks. More