Luther Bloomington Acura Subaru

No pressure service I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great explanation. Love the car wash and treats. More

Lie to get you in the door/ poor customer service Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they wou Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they would be. Asked for an oil change as well as tire rotation. Service advisor told me 2 hours for everything. After two hours they called to tell me the oil change was done but they would not warranty my rotors. After speaking with the service manager John, he wouldn’t help at all. I even offered to pay for new pads. He also told me I’m “not a customer”! Horrible service!!!! Will never go to or suggest the Luther group to anyone. More

Pleasant experience Long story short, I worked with Shirl on getting my new Crosstrek. She was very helpful and informative. I hope she’s still there when I return for my Long story short, I worked with Shirl on getting my new Crosstrek. She was very helpful and informative. I hope she’s still there when I return for my next Subaru. More

Thorough, accommodating, satisfied with outcome The salesperson listened, gave us good advice and educated us about the car’s features. We bought the car we wanted and feel good about a professio The salesperson listened, gave us good advice and educated us about the car’s features. We bought the car we wanted and feel good about a professional experience. More

Warranty service (minor) and Love Encore visit I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel has seemed to get even better in the past 6-12 months. They are always very attentive and friendly and thorough in their explanations. Love Encore visit was fine, Chad was enthusiastic and thorough. Most of the issues I was having are just failures of the system (navigation and car play), nothing he could do anything about, but he was able to clarify a few things. The only sub-par part of the experience is at the reception desk, where I never feel like I am getting very much consideration. I'm not sure if there's some part of the receptionist's job that is much more important, but at a desk labeled "reception" I expect to get the same level of attention and thoughtfulness that I get at the service counter, and that sure isn't my experience. More

Sales person great. Dislike the payment process Overall good experience. Ross was great. Responsive and patient. The only issue was that I said I had done my research and didn’t want any of the add Overall good experience. Ross was great. Responsive and patient. The only issue was that I said I had done my research and didn’t want any of the add on sales like warranties undercoating etc and we still wasted 20 min listening to the finance guy trying to sell something I said no to. I get understand that it is it his job, but it made a great experience uncomfortable. Quit being a car dealership and listen to the needs of your customers. More

Always great service Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anyt Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anything and this is always available to their customers. More

Love this place My Acura is old but always treated lovingly. Service writers are great. The snacks are good and I've even had an employee refill my travel mug with co My Acura is old but always treated lovingly. Service writers are great. The snacks are good and I've even had an employee refill my travel mug with coffee. More

Average experiebce Dropping vehicle & getting loaner went smoothly. Was happy they were able to take the time to do a road test with me to ensure they knew what my issu Dropping vehicle & getting loaner went smoothly. Was happy they were able to take the time to do a road test with me to ensure they knew what my issue was. They ultimately fixed the issue. I was a bit frustrated that my car was not washed as usual when coming to pick it up. Another service employee took care of that right away for me. Also had to go to parts to get touch up paint requested when I dropped the vehicle, but was forgotten. I found it odd that a bag of ritz bits was missing from my car after I picked it up. More

Service Department Luther Bloomington has been my go to service location for my last 3 cars. I have always been dealt with knowledge, and pleasant people. My work has be Luther Bloomington has been my go to service location for my last 3 cars. I have always been dealt with knowledge, and pleasant people. My work has been complete and timely. I feel a trust that the service for my car will be performed accurately. More