Luther Bloomington Acura Subaru

Helpful Employees I went in to get an oil change and a horn fixed. Of course with the full inspection other things were found which needed repair and I wasn’t sure I wa I went in to get an oil change and a horn fixed. Of course with the full inspection other things were found which needed repair and I wasn’t sure I wanted them done at the dealership or not. When said go ahead and do some of the repairs but then called late at night to leave a message to say please don’t do a couple of them the employee called in the morning reporting the technician had arrived early and already completed the repairs, but he would be sure to split the cost for me. He ended up not charging me parts only for 2 repairs and even though they were very minor I was grateful. I got a “loaner car” while the repairs were done, and the repairs were timely. This Subaru is so busy, but always has great employees! only complaint was my steering wheel may have been scratched when they fixed the horn, and the reception/Call in number person is not friendly. More

Excellent The employees were friendly and efficient. Work was done in the amount of time they stated. The customer lounge was very comfortable. Good choice of The employees were friendly and efficient. Work was done in the amount of time they stated. The customer lounge was very comfortable. Good choice of snacks. More

Great, Speedy Service We have been very pleased with this dealership. We take our Subaru there to get maintained, and the staff are always friendly, courteous, and knowledg We have been very pleased with this dealership. We take our Subaru there to get maintained, and the staff are always friendly, courteous, and knowledgeable. I also appreciate how quickly they can get you in and out. More

Services I brought my car in for oil change and tires rotation, was greeted with friendly receptionist and I’m happy for what I came for. Keep up the good work I brought my car in for oil change and tires rotation, was greeted with friendly receptionist and I’m happy for what I came for. Keep up the good work!! More

Second Acura purchase from Luther and salesman Joe Weil After purchasing our 2016 MDX in September of 2016 we discovered an excellent car brand. Needing to replace our other car and after much research int After purchasing our 2016 MDX in September of 2016 we discovered an excellent car brand. Needing to replace our other car and after much research into other similar luxury brands, Lexus and Audi specifically, we found ourselves back at Luther Acura and working with Joe Weil again. Joe is the best car salesman. Zero pressure, sound advice and easy transaction. We now have a 2018 TLX and plan to continue our Acura trend. More

Outback purchase I’ll have to say that this was the fastest easiest and best car buying experience that I’ve ever Experienced at any dealership. Ross was very appreci I’ll have to say that this was the fastest easiest and best car buying experience that I’ve ever Experienced at any dealership. Ross was very appreciative of my business really likable guy. More

No communication between manger md technician Manger never related the situation of my car problem to the technician, so three hours were wasted when the problem could have been fixed in 10 mins. Manger never related the situation of my car problem to the technician, so three hours were wasted when the problem could have been fixed in 10 mins. Waste of time and money. More

Routine maintenance Appropriately reviewed my last visit as to not oversell services. Timeframe was about an hour. Love that I don't need an appointment. I don't know t Appropriately reviewed my last visit as to not oversell services. Timeframe was about an hour. Love that I don't need an appointment. I don't know the difference between the service and accelerated service. More

Friendly staff We wish our sales person was more informative. He didn’t offer too much info...we felt we had to ask questions for any info. Finance person very eff We wish our sales person was more informative. He didn’t offer too much info...we felt we had to ask questions for any info. Finance person very efficient and friendly. More

Fast and Thorough presale inspection I brought a car in for a presale inspection because of a vibration I felt in the test drive. I called right after service hours ended and they got me I brought a car in for a presale inspection because of a vibration I felt in the test drive. I called right after service hours ended and they got me in the next day. In one hour they diagnosed a series of issues that would have made buying the car a mistake. They saved me a lot of money and headaches. More