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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

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3,939 Reviews

3,939 Reviews of Luther Bloomington Acura Subaru - Service Center

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October 15, 2022

Why do you not service Crossteck hybrids in Minnesota? We recently moved from California and found out our new car will not be able to be serviced here. suberue needs to fix this issue More

by kirstentradowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
October 15, 2022

I wasn’t feeling well so I sent my son to bring my car in for oil change. I specifically requested the person who was doing the service to check my headlights and they stated they had checked everything was More

by EMILLY.ONDARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a
Nov 10, 2022 -

Luther Bloomington Acura Subaru responded

Emilly.ondara, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We did follow up with you regarding these concerns after the visit but have not heard back. Again We did not stop doing the complimentary car wash, we watched the surveillance of your vehicle being worked on and after he was finished he drove it over to the car wash and ran it through. Did it not look clean? As far as addressing the light on the dash which is what you mentioned in your email , Unfortunately we are unable to provide diagnosis of any kind in the quick lane as that type of serve would require a service appointment with a diagnostic technician. The staff here only perform oil changes and light maintenance. We would be happy to assist you with scheduling a diagnostic appointment if you would like. Just let us know which light is on and what days you are able to drop it off.

October 14, 2022

Always a pleasant experience at Bloomington Acura. Friendly staff, excellent service and good prices keep me coming back. More

by am2leet4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Am2leet4u, we're happy you found our staff to be so supportive during your experience here at Bloomington Subaru. We appreciate your support and look forward to seeing you again soon! Thank you!!

October 14, 2022

Always treated professionally and efficiently. Good communication. Really like the new facility. The loaner care was appreciated but the last person to use it must not have filled it. I only we More

by MANDERMN
Recommend Dealer
Yes
Employees Worked With
sorry I don't recognize any of the folks listed
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Mandermn, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We appreciate your support and look forward to seeing you again soon.

October 13, 2022

Im happy with the service there, every time. Everything is easy and they get me good deals. Thank you! More

by MILENA_NABOQN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aidan Pixley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We appreciate your support and look forward to seeing you again soon.

October 13, 2022

Anatoily Kamenov has been very helpful. He took the time to make sure the parts department had exactly what I was looking for and had them reserve it for me. More

by jimbikes1
Recommend Dealer
Yes
Employees Worked With
Anatoliy Kamenov
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Alex Anderson showed very poor communication. He never once picked up the phone to call and discuss the recommended $3,500 of repairs. I dropped my car off at 8 and they could not complete the More

by schlies24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Mullenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Luther Bloomington Acura Subaru responded

We are sorry you felt frustrated with the process of getting your vehicle in and completed in a timely manner. We can certainly empathize with your situation. As stated in a letter to you, we agree the advisor should have contacted you earlier in the day to let you know he was having issues with being short staffed and getting the vehicle in. This could have been handled much more professionally. We apologize for the inconvenience it may have caused.

October 13, 2022

The Subaru dealer in Blooming and their customer service is beyond good. Staff are very nice and knowledgeable about their jobs. The waiting area is very clean and nice. I love the express services Subaru d More

by HOANGVYGUITAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Hoangvyguitar, thank you for your kind review; we are happy to pass along your comments to the team here at Bloomington Subaru! We appreciate your support and look forward to seeing you again soon.

October 13, 2022

Michael is the best! So helpful and friendly. I definitely trust him. Thank you Michael! I will request him next time I come. More

by KRIS.FIELDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dao
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Kris.fielding, thank you for your kind words about Michael and this wonderful review! We appreciate your support and look forward to seeing you again soon.

October 12, 2022

Prompt and efficient service from a friendly and knowledgeable advisor. Also I appreciated having my car washed. More

by KENLEYJUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Kenleyjudy, thanks for your praise and kind comments about Anthony. We appreciate your support and look forward to seeing you again soon.

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