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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 16, 2021

Staff was great at communicating and did not feel pushy about services. My service was easy to schedule and timely overall. More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Parsakellah
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi C. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Randy and his team took wonderful care of you and provided options suitable for your needs. We appreciate your business and look forward to working with you again in the future. Have a great weekend.

September 16, 2021

Quick and easy thank you. Please put less pressure on customers to complete a post service survey. Sometimes it feels like harassment when you hear from a business desperate for your feedback and they te More

by GEBHARDBLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi GEBHARDBLANCHARD. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your service with Jacob went well. Sorry to hear you are frustrated with our after-service communications. We want to provide different options that may appeal to our clients’ individual preference, but do understand if they would like to opt-out. I will respect your wishes and opt you out of these communications. I do sincerely appreciate you letting me know your feedback with this so I can address it on our end. Have a great weekend.

September 15, 2021

Great service, quick turn around with very friendly service staff. The snack area also very cozy More

by Sera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi Sera. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear Michael took such wonderful care of you and the lounge had great accommodations. We appreciate your business and look forward to working with you again in the future. Have an excellent weekend.

September 15, 2021

Service was efficient, timely and courteous. Randy's communication during the service process was handled very well. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi MK. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Randy and his team met all of your expectations during your service experience. We appreciate your patronage and look forward to working with you again in the future for your next servicing needs. Have a great weekend.

September 15, 2021

Excellent experience overall! Fantastic communication. Timelines met. Very accommodating. Everything went exactly as expected. Thank you for the excellent service! More

by DSMER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi DSMER1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. We are thrilled to hear that Mitch Rose and his team was able to meet all of your expectations for service. We appreciate your business and look forward to working with you again. Have a splendid weekend.

September 15, 2021

We purchased the vehicle last year & have been satisfied with your service department staff. Thank you! More

by XIOCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi XIOCHI. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad that we can continue providing stellar service for you after the vehicle purchase! We appreciate your business and look forward to providing many more years of great experiences. Have a delightful weekend.

September 14, 2021

Very professional in a nice new facility. All service people were very courteous and helpful. The work was done promptly. Shawn and Tyler were very pleasant to work with. More

by kkrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi kkrogers. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that you enjoyed the new Subaru facility along with the courteous experience with Shawn and Tyler! We appreciate your patronage and look forward to working with you again in the future. Have a wonderful weekend.

September 14, 2021

They’re always nice and courteous. They always answer my questions. They have nice new building. More

by Nikkid9357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Keehn
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi Nikkid9351. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. So happy to hear that Aaron provided you with nothing short of an excellent and professional service experience. We appreciate your continued loyalty and look forward to seeing you again soon for your next service needs. Have a great weekend.

September 13, 2021

Team did a nice job listening to concerns and methodically worked through to best solve. More

by bkpulvermacher68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi bkpulvermacher68. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Great to hear Alex and his team were able to provide a great outcome for your service experience. We appreciate your patronage and look forward to working with you again in the future. Have a wonderful weekend.

September 13, 2021

My service advisor provided timely updates o. The status of my car. She made sure my questions were answered and felt comfortable with the plan. More

by AWirkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Karof
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi AWirkus. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear your advisor took such great care of you during your service! We appreciate your business and look forward to working with you again soon. Have a fantastic weekend.

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