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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 12, 2021

The service team was efficient with getting me in and out on a Saturday morning. This was also the first time I had service on this new to me vehicle and they recommended adjusting the services I booked in f More

by jessierobbins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi jessierobbins. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear Mitch provided a proactive service experience that was able to put your needs into great consideration. We appreciate your business and look forward to working with you again soon. Have a great weekend.

September 12, 2021

2010 SUBARU Outback problems at 112,000 miles4/19/21 2010 SUBARU Outback problems at 112,000 miles 4/19/21 108,951 miles Replace front axle & seals, Replace drive belt 4/19/21 108,951 miles (4) NEW t More

by chasdtest
Recommend Dealer
No
Employees Worked With
September 11, 2021

Anthony was very extremely helpful and kind. Explained all that needs to be done and any future maintenance. Definitely will be back again for coffee and snacks. More

by BillyBathgate43917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi BillyBathgate43917. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Anthony took such fantastic care of you throughout the visit. We appreciate your loyalty and look forward to seeing you again soon. Have a wonderful day.

September 11, 2021

Anthony was fantastic. He was clear o. Setting expectations. He updated me on progress. Was very friendly and followed up 2 days later to check and see if my tire was in good shape. Thanks you!! More

by Laurajhunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi Laurajhunter. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Great to hear Anthony took fantastic care to ensure your service experience went to your complete satisfaction. We appreciate your patronage and look forward to working with you again soon. Have an excellent day.

September 11, 2021

Marissa took the time to explain all and I was in and out in a timely manner The car wash was a disappointment as all windows have an oil like film/residue. I don’t know how that happened but it took a lengt More

by MKELLEY8
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
September 11, 2021

The dealership is clean, well-organized and welcoming. The service people greet you by name and attend to your car’s needs immediately. I enjoy coming to Bloomington Acura. More

by Jadaba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jadaba. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear you had a stellar service experience with Randy and enjoyed the lounge. We appreciate your continued business and look forward to working with you again in the future. Have a great day.

September 10, 2021

The service was good, but $231 for an oil change, tire rotation and computer inspection is a pretty big ticket to my mind. No discount or coupons were obvious to me. More

by Babshp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi Babshp. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear you had a positive service experience while you were in. The 12,000-mile/12-month service is more than an oil change and tire rotation. We also change the cabin air filter and while all tires are off, our technicians perform a comprehensive brake check on the brake system to ensure it is working as designed to Subaru specifications. Coupons are periodically sent out via e-mail, postal mail, or are listed on our service specials page. If there are no applicable coupons, we are more than happy to take competitor coupons as well. We appreciate your feedback and hope to work with you again soon. Take care and be well.

September 10, 2021

Quality service, friendly, they get you in fast. Always plenty people to assist. New building is very nice. In and out in a timely manner. More

by Jac962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jac962. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that Shawn took fantastic care of you during your visit and you enjoyed the new Subaru facility. We appreciate your continued patronage and look forward to working with you again soon. Have a magnificent day.

September 08, 2021

Very polite service providers. Clean waiting room and restrooms. Quality refreshments. Down side: female sales floor employee making sexist comments loudly about men was unfortunate. More

by rloremland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi rloremland. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear you had a fantastic service experience with Randy! Very sorry to hear about what you encountered in the lounge. We believe in equality here at Luther Bloomington Acura Subaru and this does not align with our values. Please reach out to me directly at lisa.mullenberg@lutherauto.com to further discuss.

September 08, 2021

Today, I went into dealership to check on something that was not working since I had my car worked on in August. I can’t express my appreciation to Alex, who identified the issue (mice chewed tubing) and re More

by LDECLARK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Luther Bloomington Acura Subaru responded

Hi LDECLARK9. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Alex provided a stellar service experience for you. We appreciate your continued patronage and look forward to working with you in the future. Have a great day.

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