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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 06, 2021

Good recently in service- I have had some bad experiences with both sales and service with questionable sales tactics. I would never buy another car at your dealership. More

by CPRINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2021

Sent an email to the customer service manager. (Lisa) won't be going to the White Bear Lake dealership again will stay at Bloomington. Poor customer service 3 times now. More

by dannyh35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi dannyh35. This is Lisa Mullenberg, Service Manager here at the Luther Bloomington Acura Subaru location. I received your e-mail about your experience with the Luther White Bear Acura location and have since responded to these concerns. Please reach out and I can further direct your concerns to the right direction about your experience there. Thank you.

September 05, 2021

Quick service. Tech was very friendly. The information was clear and understandable. Tech kept me updated on current state of my car. And the available snacks were good and had variety. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Brian. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Andrew provided you with a fantastic service experience and provided timely updates. We appreciate your patronage and look forward to working with you again soon. Have wonderful day.

September 05, 2021

They went above and beyond helping me with what should have been a recall issue even letting me use a loaner car at no charge! Thank you!! More

by scotland
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi scotland. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear that Andrew provided you with a stellar service experience! We appreciate your business and look forward to working with you again soon for your next servicing needs. Have a great day.

September 05, 2021

Nice people knows what their talking about overall the best hands down the advisors I work with are great honest people wouldn’t ask for anyone different More

by BIANCAGOMEZ160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi BIANCAGOMEZ160. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very thrilled to hear you have a wonderful relationship with our service department and we are meeting your expectations of service for your Acura! We appreciate your continued business and look forward to working with you again soon. Have a great day.

September 04, 2021

Great service. Updates you via text or phone as to the status of the appt. The new dealership has expanded seating area with coffee, tea, hot chocolate, etc. More

by MTHACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi MTHACHER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Leo took very good care of you and that you enjoyed the new Subaru facility’s accommodations! We appreciate your continued patronage and look forward to working with you again soon. Have a lovely day.

September 04, 2021

Knowledgeable staff but needed to bring my car in twice because they wouldn’t look under the hood until the warning/diagnostic msg appeared. It would have been a huge time saver for me if they would have l More

by harvest0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Black
3.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mood Elmaussawel
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi harvest0425. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear you did not have a very good experience the past two visits into service. If your issues are still unresolved with your vehicle, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss your concerns.

September 03, 2021

We were traveling through Minnesota to visit friends when our MDX started “acting” up….Randy in the service helped us out right away and we had excellent service! More

by Gbburn33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Gbburn33. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. So thrilled that Randy ensured every step of your service experience for your MDX was completed to your satisfaction in a timely manner. We appreciate your business and look forward to hopefully working with you again in the future. Have a wonderful day.

September 03, 2021

Service was quick, thorough, and timely. Explanations were informative and helpful. When I dropped off the car, it went smoothly. Repair was done on time and at a cost that stayed More

by kcarlson11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi kcarlson11. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear Scott provided a top-notch service experience while you were in! We appreciate your continued business and look forward to working with you again soon. Have a wonderful day.

September 02, 2021

Service was very good. Used express service, rep was very professional, confirmed what was needed (oil change and inspection) informed me filters needed cleaning after inspection, called with findings and se More

by Tgallig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Tgallig. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Shawn took wonderful care of your throughout your service experience. We appreciate your business and look forward to working with you again in the future for your next servicing needs. Have a great day.

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