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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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August 28, 2021

Great service. I actually went to the old location first and then to Acura before I finally found the right spot, but they were really understanding about my tardiness. Great communication, excellent explan More

by bigsky1470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi bigsky1470. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear that you had a fantastic service experience with Shawn during your visit to our new Subaru facility. We appreciate your patronage and look forward to providing the same level of great service next visit. Have a grand day.

August 28, 2021

I always receive excellent customer service at Luther Bloomington Acura Subaru. Anthony is the best! Great communication and friendly personality. Quality work on car at fair price. More

by CAREN.JACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi CAREN.JACOBS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled that you really enjoyed working with Anthony! We appreciate your loyalty and look forward to working with you again in the future. Have a great day.

August 28, 2021

Anthony was great, very professional service. It’s great to have people like Anthony to be the face of the dealership in front of customers More

by Yousef725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Yousef725. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am so happy to hear you thoroughly enjoyed your service experience with Anthony! We agree he greatly represents the face of the brand and its excellence. We appreciate your business and look forward to working with you again soon. Have a great day.

August 27, 2021

Very kind and polite young man. He paid attention to all of my requests and he made sure everything was completed properly. He even escorted me out to my car and double checked . He was very helpful and e More

by JOELLE SAWVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi JOELLE SAWVEL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am so proud to hear that Shawn provided quite a stellar and all-around wholesome service experience for you while you were in. We appreciate your continued loyalty and look forward to providing many more years of excellent service. Have a wonderful Labor Day Weekend.

August 27, 2021

Shawn was great to work with in the service Dept. He was very pleasant, accommodating and efficient. The new Subaru building is beautiful and the outdoor patio is fabulous! More

by RDMORAVEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi RDMORAVEC. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear Shawn took fantastic care of you and you thoroughly appreciated the new Subaru accommodations. We appreciate your business and look forward to working with you again soon. Have a nice Labor Day Weekend.

August 27, 2021

After an initial miscommunication (at previous service visits) about the kinds of service coverage we have, we were credited for overpaying. Everything was explained well by Nhu. I appreciate her friendli More

by SHARONKCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi SHARONKCB. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear this happened. Very glad to hear Nhu took the time to go over your service history and properly credited you back. We appreciate your patronage and look forward to working with you again soon. Have an excellent Labor Day Weekend.

August 27, 2021

Prompt, amazing service. They always ask before doing further services. Nice waiting room with great snacks and coffee. Staff is very polite and accommodating. More

by Jillian W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jillian W. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. To uphold genuine trust and proper communication with our clients, we definitely ensure our clients are aware of costs before proceeding with any services as transparency is a very integral part of our service processes. Very happy to hear that your experience with Shawn went very well! We appreciate your business and look forward to working with you again in the future. Have a great Labor Day Weekend.

August 26, 2021

Love this dealership! The service department is professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me se More

by MBF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi MBF. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your overall service experiences with us have been wonderful! We appreciate your loyalty and look forward to working with you again soon. Have a magnificent Labor Day Weekend.

August 26, 2021

Everyone is courteous and friendly but service is very slow. I entered in the garage thru the “ExpressLane at 1230 and did not get my car back until 250 pm. That is not express service. I tried to make a More

by Peggy.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
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Sep 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi Peggy. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent service experience. I’m sorry to hear your recent visit took longer than expected. If there are additional services that need to be completed on top of your original requested services in the Accelerated Service lane, this does subsequently affect the original estimated time to completion to a longer time. Our advisors do inform clients whenever potential delays will occur due to adding on additional services. I do apologize if there was an oversight and miscommunication about the additional time and will practice my due diligence remind our team how imperative timely and concise communication with our guests is a priority to providing a positive experience. I appreciate your feedback and hope your next visit goes better. Take care and be well.

Sep 02, 2021 -

Peggy.anderson responded

Thank you for responding. Hopefully next time will be better.

August 26, 2021

I spent over a $1000 for a set of tires my 2014. It occurred to me that I got no paperwork then or yesterday. Acceptable? More

by BROCK001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dao
Other Employees : Michael 2294
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Sep 02, 2021 -

Luther Bloomington Acura Subaru responded

Good afternoon Mr. Brockman, I apologize if there was some miscommunication issues with the service paperwork. We reviewed the surveillance footage from your visit and we did provide you with a copy of the paperwork while checking out. Again I apologize if something was not explained in regards to this. We are happy to send out another copy to the address on file. Thank you for contacting us.

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