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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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August 23, 2021

Very good service. Scott was very helpful in explaining the issue and the repair needed. The work was completed when he stated that it would be completed. The car now works great. More

by steven.louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi steven.louie. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Scott and his team made an excellent effort to ensure the issue was resolved to your complete satisfaction. We appreciate your business and look forward to working with you again soon for your next servicing needs. Have a wonderful day.

August 23, 2021

My husband brought the car in for a oil change and said everything went well with the oil change and overall experience with the service. More

by LGOODEN16
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi LGOODEN16. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear your husband received a great service experience courtesy of Marisa! We appreciate your patronage and look forward to working with you again soon for your vehicle’s next servicing needs. Have a fantastic day.

August 21, 2021

I have been going to Bloomington Subaru for over 20 years. This was the worst. Over 2 hours for a simple oil change. When I arrived was told would an hour. No problem. But no communication about the de More

by jkjeldahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Cain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi jkjeldahl. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We are very sorry to hear your service experience failed to meet your expectations. Please reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss.

August 21, 2021

This was my first visit to Subaru Maintenance and it was a pleasant experience. Derrik Cole welcomed me, asked me what service my car needed, answered my questions and showed me where the lounge was locate More

by louisebotko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrik Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi louisebotko. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Overjoyed to hear that Derrik provided such a welcoming and professional service experience for your first visit here at Luther Bloomington Subaru. We appreciate your continued patronage and look forward to providing many more years of excellent service for you. Have a wonderful day.

August 21, 2021

Skylynn was super fast, helpful and thorough. She went out of her way to help me get the service done as soon as I needed it to. Eventhough I live an hour away, I still go to them for my car services. More

by PHUONGS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi PHUONGS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear SkyLynn provided you with top-notch quality service to suit your individual needs. We appreciate your continued loyalty and look forward to working with you again in the future. Have a fantastic day.

August 20, 2021

The dealer was very responsive and helpful and a pleasure to deal with. Shawn has a great smile and worked hard to solve all issues. More

by SUBARU OWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi SUBARU OWNER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear Shawn truly provided you with a memorable service experience worthy of 5-stars. We appreciate your support and look forward to working with you again soon. Have an excellent day.

August 20, 2021

The service member was clear and kind. The facility was clean and well kept. I enjoyed the patio. I was also able to charge my computer inside while waiting. More

by CHRISTIFURNAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not remembering the gentleman's name, but five stars.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi CHRISTIFURNAS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear your recent service experience went to your expectations and you enjoyed the new accommodations! We appreciate your business and look forward to working with you again soon. Have a wonderful day.

August 20, 2021

Friendly and competent. Make things easy and explains work. Victor made it very easy to check out. It was fast and easy . Thanks I have been coming for years More

by CRAIG.DAVIDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All very nice!, Victor Flores
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi CRAIG.DAVIDSON. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear that Victor provided an excellent service experience for you. We appreciate your long-term loyalty and look forward to working with you again in the future. Have a wonderful day.

August 20, 2021

I had an expensive repair that I couldn’t avoid. My service advisor, Andrew Larson was extraordinary to work with. He has gained my trust. More

by sharon_voje
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi sharon_voje. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Andrew took great care to provide a trustworthy service experience to suit your needs. We appreciate your business and look forward to working with you again soon. Have a great day.

August 19, 2021

Great service from arrival to receipt of keys after work was finished. Everyone was very polite, they explained everything thoroughly, kept me updated on what the service tech had discovered, and gave me o More

by RLEITCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi RLEITCH. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful news that Nhu and the rest of our Service team took great care to ensure your experience was stellar! We appreciate your business and look forward to working with you again soon. Have a fantastic day.

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