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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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August 05, 2021

Very nice new service center for subarus only (no longer mixed with acura). I trust the dealership can deal with almost any subaru problem and get it right the first time, no trial and error More

by South Minneapolis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Flores
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi South Minneapolis. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear that your trust with our dealership has further strengthened your confidence in our quality services. We appreciate your loyalty and look forward to working with you again in the future for your next servicing needs. Have an excellent day.

August 04, 2021

Great service- got my car in right away. Don't need to say anything else- will definitely use them again and look forward to great service again. More

by KIMMCGUIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure who it was as they had a mask on
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi KIMMCGUIRE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that Michael provided a great service experience for you. We appreciate your business and look forward to working with you again soon. Have a great day.

August 04, 2021

Great service. The people are friendly. The service was explained. I know what should be done late and how much money it will me cost. I didn’t like the lounge for waiting the service to be completed. It i More

by Ester Greyzdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi Ester Greyzdorf. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your service experience with Nhu went well. However, I am very sorry to hear the new Subaru lounge was not a comfortable ambiance for you. I will pass your feedback along to our building management for further consideration as it is important for us to try to make the best accommodations possible for our guests. We appreciate your patronage and look forward to working with you again soon. Have a great day.

August 04, 2021

Great service as always. Tyler has helped me multiple times and is always friendly, helpful and communicative. I plan to continue to use Luther Bloomington Subaru for services. More

by borga004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi borga004. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler’s efforts and consistent rapport have instilled you with a great amount of trust with Luther Bloomington Subaru. We appreciate your loyalty and look forward to working with you again in the future for your next servicing needs. Have a wonderful day.

August 04, 2021

Took my new Outback in to see why it erupted with multiple warning lights for no apparent reason. Service crew took car in right away even though it was late afternoon and ran battery check and reboo More

by jsandgren2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi jsandgren2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Shawn and his team took great care to ensure your vehicle issues were taken care of in a timely manner. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

August 03, 2021

Derrik was an excellent service writer. He helped with my communications with Michelin to get tires replace under warranty. He kept me informed of the status regularly with text messaging. When car was More

by GMSMITH952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrik
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi GMSMITH952. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Derrik took great care of you during your service experience with a phenomenal service delivery. We appreciate your business and look forward to working with you again soon. Have a wonderful day.

August 03, 2021

My AC worked better before I paid it fixed. Customer service from the greeters to the one behind the desk was excellent but very dissatisfied that what I had aid for the was NOT in working order. More

by SOVRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Cole excellent and the man who set up the loaner
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon SOVRN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We appreciate your feedback about your visit and am glad to hear this has since been resolved with Derrik Cole's team. If you are still experiencing any issues, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com . Take care and be well.

August 03, 2021

Honestly it is ridiculous to require people to make a comment that is a minimum of 25 words. I do not have any further comments to make. More

by felix.hsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi felix.hsu. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. The DealerRater platform has implemented this 25 word minimum to certify reviews are customer verified and as a safeguard from fraudulent reviews to ensure the integrity of the reviews posted. We appreciate your feedback and making the effort to meet the word minimum. Have a wonderful day.

August 03, 2021

Wonderful new facility with great customer service and comforts. Especially liked the outdoor patio. Also using solar technology for power is a great idea in today’s world. Congratulations to ownership fo More

by Sky56636911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi Sky56636911. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear you had such a great service experience with SkyLynn! With the new advancements in technology that align with Subaru’s values, we are thrilled to have state of the art accommodations available for our guests. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

August 03, 2021

Excellent service, always! Anthony was so helpful and great to work with. He provided excellent service and was super quick in getting me on my way for the rest of my day! More

by KTKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi KTKC. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear Anthony took great care to ensure your service experience went well! We appreciate your loyalty and look forward to working with you again soon. Have a great day.

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