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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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July 24, 2021

Took way too long for the accelerated service. Way to cold inside. W w w w w w w W w w w w w More

by DREVAD17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Luther Bloomington Acura Subaru responded

Hi DREVAD17. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Shawn. I sent you a response to your e-mail last week, so feel free to let me know what happened then I will do my due diligence take the necessary steps needed to further improve our current service processes.

July 23, 2021

Nhu Le took great care of me over the course of three days. She was professional, has a great sense of humor and got the job done. There was a potential hic cup but she took care of the challenge for a More

by Peter Berman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
July 23, 2021

Everything was great. The only issue I had was that I had to wait an hour to get my loaner car. Others waited as well. Only 1 person working in that dept.. Great service otherwise. More

by LGUNVILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson, SkyLynn Dunkley
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi LGUNVILLE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear everything went great. However, I am very sorry to hear that there were delays. We have a weekly advisor meeting (in two different teams to maintain coverage) on Thursdays during the later afternoon and do try our best to ensure there is enough staff to assist our clients in a timely manner. I sincerely appreciate your honest feedback so we can further re-evaluate and improve our current service processes. Have a nice day.

July 23, 2021

The new service center is awesome! Spacious, clean and there is a coffee maker that makes specialty drinks :) I was able to sit outside on the patio and sip a cappuccino while waiting. Friendly and quick More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Rae. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear your service experience went fantastic in an idyllic fashion with Scott! We appreciate your support and look forward to working with you again soon. Have a great day.

July 23, 2021

Michael, the service representative, kept me informed on the services I needed. I really like the new facility--very nice and modern. I think the service people care about keeping my car safe. More

by dmmatson
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi dmmatson. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear that Michael made a wonderful effort to ensure you had an excellent stay in the new Subaru facility during your service. We appreciate your kind feedback and look forward to working with you again soon. Have a wonderful day.

July 23, 2021

Michael was great to work with...courteous and Pleasant! My car was done in a timely way! Loved waiting area as well. It was a very good experience! More

by DICKANDCHERYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi DICKANDCHERYL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am very happy to hear that Michael took such great care of you during your recent service experience and made sure we met your time expectations! We appreciate your support and look forward to providing you with the same level of service next time. Have a stellar day.

July 23, 2021

They have friendly staff and a great room to wait in while your vehicle is being serviced. I appreciate the scheduling process which makes the whole experience easy. More

by MURPHY3369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi MURPHY3369. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear Leo and his team took a great approach to ensure your entire service experience went fantastic. We appreciate your loyalty and look forward to working with you again soon. Have a nice day.

July 22, 2021

Service person was nice - greeted me and kept me informed of the process and told me of recommended services based on maintenance check. He also checked me out at end More

by LPOZORSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure - you will have to check my records - very nice guy
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi LPOZORSKI. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear Anthony took great care of you during your service. We appreciate your business and look forward to working with you again in the future for your next servicing needs. Have a great day.

July 22, 2021

I got a family car Subaru Legacy which is running great and we have 2 college students who we need to drive a long distance it's a great fit. More

by Russian
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Russian. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear your Subaru Legacy is running great! We appreciate you stopping in and hope to see you again soon for your next servicing needs. Have a wonderful day.

July 22, 2021

Well organized Spacious dealership.Staff was very friendly & courteous. Want to mention Victor.G Who was professional, Informative & helpful. Local newspapers such as St. Paul pioneer press & Star More

by S Ahuja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi S Ahuja. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that Victor took great care of you during you recent service experience. We highly appreciate your feedback and suggestion for our evolving Subaru facility and will surely take this into consideration. Have a great day.

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