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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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July 18, 2021

The packege i signed included general service but they want me to pay for transmition flued and they did not vacume while they ask me to remove staf from the car More

by nhbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Newstrom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi nhbi. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am very sorry to hear you were disappointed with your service experience. Our advisors take great care to thoroughly communicate manufacturer recommended services by providing estimates that require your explicit authorization prior to proceeding with any of the additional recommended services with no pressure and up to your discretion. We unfortunately do have vacuuming apart of our complimentary services anymore and do apologize for any confusion with this.

July 17, 2021

I trust their service department to be clear, honest, and to do only the work that’s needed… And to do that work very well! More

by gail92605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi gail92605. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear you had a great experience with our Service Department. Trust is a very important aspect to our service delivery and we are thrilled we are able to ensure your confidence with us! We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

July 17, 2021

Great service, parts department very friendly, nice waiting area during service and the outside deck is a nice touch. The only problem was that the air conditioning was set so low in the building that More

by DRVALGEMAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
July 17, 2021

Always impressed at the resourcefulness the service department and technicians come up with to keep my old model running smoothly and not fall apart yet. More

by THEODORAWYNHOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi THEODORAWYNHOFF. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear Mitch took great care of your vehicle while it was in for service! We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

July 17, 2021

My car's alternator stopped working. I lost all power. I got an appointment for 4 - 5 days later but brought the car in right away. Randy Larsen my scheduler for over 20 years got me worked in the following More

by Cookee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Larsen
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi Cookee. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that Randy took great effort to try and get your vehicle fixed as soon as possible. We appreciate your loyalty and look forward to working with you again soon. Have a great day.

July 16, 2021

Great service and a very quick turnaround in completing the 25000 mile checkup. The advisor I had was very pleasant and was very prompt in notifying me my vehicle was ready for pickup. More

by Mark Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi Mark Melody. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear SkyLynn took great care of you during your recent service experience. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

July 16, 2021

Anthony was very attentive and kept me up to date on the repairs... There were things that I had forgotten that would need doing about now... good input. More

by kjkavaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony...
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi kjkavaney. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear that Anthony provided you with a thorough service experience and took great care to provide recommendations. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

July 16, 2021

Very good experience. The only reason I rated it a 4 instead of 5 is because I was supposed to get a dollar estimate at what it would take to fix a leaky power steering fluid and I didn't get it. That' More

by sue_smedberg
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi sue_smedberg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad you had a positive experience with Shawn. However, I am very sorry to hear you did not receive a quote for this with your paperwork. I will be sure to coach your advisor to make sure they are following through with providing estimate quotes with paperwork. I appreciate you bringing this to my attention so it may be addressed on our end. Take care and be well.

Aug 03, 2021 -

sue_smedberg responded

I later talked to someone in the Service Dept. and probably the reason I didn't get a dollar estimate, etc earlier was that it was a fairly complicated situation with many possible solutions (and thus many different estimates.) So I got all the information I needed in that subsequent conversation. Not a problem.

July 16, 2021

The new facility is very impressive. Service was great (and timely), and the team members were friendly, considerate and helpful, especially Shawn. Communication was excellent throughout. More

by Dave H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dave H. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear Shawn delivered such an exceptional service experience for you. We appreciate your business and look forward to working with you again soon. Have an excellent day.

July 16, 2021

Always accommodating. Very friendly. Gets the job done in a timely manner. Very good communication as to when service is complete. Very happy with everything. More

by ashirek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi ashirek. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear that Anthony provided you with a very satisfactory service experience for you. We appreciate your loyalty and look forward to working with you again in the future. Have a wonderful day.

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