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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,940 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,940 Reviews of Luther Bloomington Acura Subaru - Service Center
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July 16, 2021
The new service center is awesome and the lounge area is comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always. comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always. More
by JALBERS8001
Verified CustomerEmployees Worked With
July 15, 2021
We took our Acura in for routine maint check. Spent $2800 to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later, same thing... another weird noise & the car completely shutdown & would not start back up. I called them to have it brought back in, but when I asked them if they could at least tow it to their shop for us; they refused & said they didn't have a tow service, but could recommend someone to use. Super frustrating. I spent $3300 at their shop in less than a month and all I asked for was for them to comp the tow so we could have even more work done & pay more money & they weren't willing to do it. I will not be back. The service people were nice & friendly, but really disappointed in the lack of concern and empathy for the situation. More
by nvang
July 15, 2021
The service representative was friendly and efficient. The servicing was done in record time. The new service area attractive and well stocked. It was a completely satisfying experience. The servicing was done in record time. The new service area attractive and well stocked. It was a completely satisfying experience. More
by marciamarshall
Employees Worked With
July 15, 2021
A thoroughly modern, clean, high tech dealership, with friendly, patient staff who seek to help. Very good communicator of expectations about costs and time for our vehicle. friendly, patient staff who seek to help. Very good communicator of expectations about costs and time for our vehicle. More
by MT
Employees Worked With
July 15, 2021
I was greeted with very kind staff at my oil change service they worked fast but the only thing that happened was once my oil change was over they put the wrong sticker service they worked fast but the only thing that happened was once my oil change was over they put the wrong sticker More
by SRUNPANHARITH
Employees Worked With
July 15, 2021
The experience was great but shortly after I returned home with the car the check engine light reappeared. Problem not solved. That was extremely frustrating to have shelled out $1,000 plus and not get home with the car the check engine light reappeared. Problem not solved. That was extremely frustrating to have shelled out $1,000 plus and not get the issue fixed. Made me wonder if it was diagnosed properly in the first place? More
by davidsiegelhm
Employees Worked With
Scott
July 14, 2021
The accelerated service process was easy and fast. The waiting area was clean, comfortable and well- equipped. The service representative was helpful and friendly. Great experience. waiting area was clean, comfortable and well- equipped. The service representative was helpful and friendly. Great experience. More
by TRLARSON80
Employees Worked With
SkyLynn Dunkley
July 14, 2021
2019 Crosstrek in for 2 recalls by Subaru. Work was done quickly, under estimated time. Only hassle was difficulty in scheduling. Long wait time to get to scheduling person and then he kept trying to sell quickly, under estimated time. Only hassle was difficulty in scheduling. Long wait time to get to scheduling person and then he kept trying to sell me services instead of scheduling time to do recall work. More
by haapala
Employees Worked With
Mitch
July 14, 2021
Great place with use of a clean loaner, that was nicer than most rentals. Quick and easy both dropping off as picking up my Forester. than most rentals. Quick and easy both dropping off as picking up my Forester. More
by JORJFISCHER
Employees Worked With
Marisa Karoff, Andrew Larson, Victor Flores
July 14, 2021
Very friendly explained themselves on what they were doing and kept checking on with me to let me know how the progress was coming along and if there was any other issues with my vehicle doing and kept checking on with me to let me know how the progress was coming along and if there was any other issues with my vehicle More
by NPETERSON94
Employees Worked With
