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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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July 16, 2021

The new service center is awesome and the lounge area is comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always. More

by JALBERS8001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi JALBERS8001. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear you had nothing short of a stellar experience when you were in for service in the new Subaru facility. We appreciate your business and look forward to working with you again soon. Have a wonderful day.

July 15, 2021

We took our Acura in for routine maint check. Spent $2800 to have it "fixed." Shortly after getting it home, it started making a weird noise again, took it back in for $500 more in repairs. A week 1/2 later More

by nvang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Randy Larsen
July 15, 2021

The service representative was friendly and efficient. The servicing was done in record time. The new service area attractive and well stocked. It was a completely satisfying experience. More

by marciamarshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi marciamarshall. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear Michael took great effort to ensure your service was completely in a timely manner and your stay in the lounge went great. We appreciate your business and look forward to working with you again soon. Have a wonderful day.

July 15, 2021

A thoroughly modern, clean, high tech dealership, with friendly, patient staff who seek to help. Very good communicator of expectations about costs and time for our vehicle. More

by MT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi MT. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Leo took great care of you during your visit. We appreciate your business and look forward to working with you again soon. Have a great day.

July 15, 2021

I was greeted with very kind staff at my oil change service they worked fast but the only thing that happened was once my oil change was over they put the wrong sticker More

by SRUNPANHARITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

The experience was great but shortly after I returned home with the car the check engine light reappeared. Problem not solved. That was extremely frustrating to have shelled out $1,000 plus and not get More

by davidsiegelhm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi davidsiegelhm. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I’m very sorry that this happened after your initial visit. Glad this has now been resolved with Scott with your follow-up visit. Please let us know if you are experiencing anymore issues.

July 14, 2021

The accelerated service process was easy and fast. The waiting area was clean, comfortable and well- equipped. The service representative was helpful and friendly. Great experience. More

by TRLARSON80
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi TRLARSON80. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear that SkyLynn ensured your entire service experience went to your complete expectations and satisfaction. We appreciate your patronage and look forward to working with you again in the future. Have a great day.

July 14, 2021

2019 Crosstrek in for 2 recalls by Subaru. Work was done quickly, under estimated time. Only hassle was difficulty in scheduling. Long wait time to get to scheduling person and then he kept trying to sell More

by haapala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi haapala. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear your experience with Mitch went well. Sorry to hear your scheduling process did not go as expected. We try to provide the option to schedule maintenance based on the time frame and mileage, but do understand if you would like to forego this. I appreciate your feedback and hope we can provide a better scheduling process for you next time. Have a nice day.

July 14, 2021

Great place with use of a clean loaner, that was nicer than most rentals. Quick and easy both dropping off as picking up my Forester. More

by JORJFISCHER
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff, Andrew Larson, Victor Flores
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi JORJFISCHER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear your entire service experience met your expectations! We appreciate your business and look forward to working with you again soon. Have an excellent day.

July 14, 2021

Very friendly explained themselves on what they were doing and kept checking on with me to let me know how the progress was coming along and if there was any other issues with my vehicle More

by NPETERSON94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi NPETERSON94. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear Alex provided a professional and excellent service experience for you from start to finish. We appreciate your business and look forward to working with you again in the future. Have a great day.

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