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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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May 08, 2021

Very friendly and accommodating! All good! The only Very friendly and accommodating! All good! The only thing that has frustrated me is this requirement for 25 words! Why! Why? why? Why! Why? Why! More

by JGRASSLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi JGRASSLE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to leave a review about your recent experience with Andrew. Happy to hear everything went to your complete satisfaction. The platform, DealerRater, implemented this minimum word count as a way to prevent fraudulent to ensure reviews are left by actual clients. We appreciate your feedback and look forward to working with you again in the future. Have a great day.

May 08, 2021

Like the service just wish they would be up front on price they called to add a part that needed to be replaced with the work they where doing put that wasn’t part of the initial estimate still great wo More

by cormaccook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
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May 12, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon cormaccook. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for the review in regard to your recent service, happy to hear it went well. I do sincerely apologize if the employee scheduling your appointment did not include the full cost. I am unsure where the breakdown in communication occurred as we make it a priority to ensure our guests know the total prior to scheduling. I will practice my due diligence and provide additional coaching opportunities for them to help improve our current service processes. We appreciate your business and look forward to working with you again soon. Have a great day.

May 07, 2021

Both Anthony and the other check in person were great! Anthony answered all my questions with patience and confidence. He even caught a discrepancy which saved me some money. More

by johnmuelken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi johnmuelken. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Anthony. Happy to hear he was very thorough with his service delivery and provided you with nothing short of an extraordinary experience. We appreciate your business and look forward to working with you again soon. Have a great day.

May 07, 2021

The service was extremely courteous and effective, as always. I enjoyed waiting in the brand new service center. I am a 20-minute drive from the center. If I lived closer, I would probably use the cen More

by KUWATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi KUWATA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Tyler. Happy to hear you had a great experience and thoroughly enjoyed your wait in our new Subaru facility. We appreciate you making the drive to see us and hope to work with you again in the future. Have a fantastic day.

May 07, 2021

I came in for a recall issue on my Subaru. That issue was dealt with in a timely fashion, as well as a few other issues that were found during the spection. Victor, the service rep, was friendly and kept me More

by luckedl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon luckedl. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit with Victor. Happy to hear that he provided a professional experience with a thorough explanation. We appreciate your business and look forward to working with you again in the future. Have a wonderful day.

May 07, 2021

Very professional service advisor, pleasant facility, and cost of service work seemed quite fair. (THIS REVIEW SHOULD NOT HAVE A REQUIRED MINIMUM WORD LENGTH --RIDICULOUS!!!!) More

by saotoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
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May 07, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning saotoole. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to leave a review about your experience with SkyLynn. Very happy to hear she provided a great experience for you. I have since reached out to you via e-mail to go over the concerns with the word limit for this platform and appreciate you taking the time to provide feedback. Have a great day.

May 06, 2021

I was very pleased with my service visit. Randy listened to my concerns and each one was addressed. Randy kept me apprised of the progress of the work and talked me through each issue. I had a very good exp More

by Zan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
Other Employees : Randy in Service
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi Zan. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your visit with Randy. Fantastic to hear that he provided you with a timely and professional service experience. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

May 06, 2021

Everyone was very kind and professional. Work done on my car was explained to me. Beautiful new building and great coffee!! I like I can Bring my car in for accelerated service and don't need an appoin More

by ivana3600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi ivana3600. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Leo in our Accelerated Service lane. So happy to hear everything was well-received by you and that you’re very pleased with the benefit of our express lane. We appreciate your patronage and look forward to working with you again soon. Have a great day.

May 06, 2021

Great service, in and out in under an hour. Shawn c was very professional. The new Subaru dealership is beautiful and easy to get to. More

by Hellodhanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Hellodhanson. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your fantastic experience with Shawn Cain. Very pleased to hear he provided you with a stellar experience. We appreciate your support and look forward to work with you again soon. Have a great day.

May 05, 2021

Check in was super friendly and efficient, and the mechanics were very through. All of the needed work was done, and I feel confident that the car is ready to go. More

by M.GRAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Report | Print
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon M.GRAV. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Victor. Happy to hear he took great care of you and provided you with nothing short of an excellent service experience. We appreciate your patronage and look forward to working with you again soon. Have a great day.

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