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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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April 10, 2021

Excellent, start to finish service. The only exception was the silly, Jr. High 25 word requirement. Will I get a sticker, rewarding my full compliance? More

by TODDOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi TODDOK. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for the effort to write a review for your visit. The word limit is actually set by the platform, DealerRater, to ensure reviews are not fraudulent and are verified to uphold the integrity of allowing our guests to provide unbiased reviews about their visit. We do not have any stickers to give out (beside the maintenance due stickers), but I can definitely say you have our gratitude! We appreciate your business and look forward to working with you again in the future. :-)

April 10, 2021

Love the new space. Nice upgrade. All the staff was very friendly. Oil Change was done promptly and within the time frame quoted. Definitely recommend this Dealership. More

by subee1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi subee1998. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Pleased to hear your recent service experience went to your complete satisfaction. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

April 10, 2021

My wife took our 2021 Crosstrek in for its first oil change. Her experience was a good one. Keep up the good work. We shall be back. More

by JKNOLL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Report | Print
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi JKNOLL1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about the first maintenance visit. Happy to hear everything went well. We look forward to providing the same level of service next time. Have a wonderful day.

April 10, 2021

Great experience. Unfortunately the replacement of battery process was not completed thoroughly before I left. Therefore waited a little longer for it to be completed. More

by lsmeloche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2021 -

Luther Bloomington Acura Subaru responded

Hi lsmeloche. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review and feedback and letting us know how your experience went. Very sorry for any delays that occurred, but we highly appreciate your patience as we did our best to complete your service. We hope to bring you a more fulfilling experience next time around. Have a fantastic day.

April 10, 2021

Oil change took over hour which was too long to wait for an oil change. We drove up from Rochester to do some errands and Oil change took too long. More

by Elann Wright
Price
Recommend Dealer
Yes
Employees Worked With
Service not known
Report | Print
Jun 22, 2021 -

Luther Bloomington Acura Subaru responded

Hi Elann Wright. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to review your recent visit. I sincerely apologize that the estimated time to completion took longer than usual. We continuously try our very best to ensure vehicles are completed within a reasonable amount of time and update clients if there will be any delays that will affect their previously quoted wait time when checking in. Very sorry if we failed to do this for you at this visit. I have fully taken your feedback into consideration to better optimize our current processes in our Accelerated Lane Service. We appreciate your patience and hope to provide a better experience for you next time. Take care and be well.

April 09, 2021

I always receive great service from Bloomington Acura! I trust them to do a great job and only recommend what is needed. Everyone is very pleasant to work with and they keep you informed of what they are do More

by MEGANKATE_C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi MEGANKATE_C. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your visit with SkyLynn. Happy to hear you had a fantastic experience from start to finish. We appreciate your business and look forward to working with you again soon. Have a great day.

April 09, 2021

Thanks for the wonderful experience !!!!!!!!Thanks for Thanks for the wonderful experience !!!!!!!! Thanks for the wonderful experience !!!!!!!! Thanks for the wonderful experience !!!!!!!! Thanks for t More

by KSERRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bengtson, Marisa Karoff
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi KSERRILL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to leave a review. We appreciate your support and look forward to working with you again in the future. Have a great day.

April 09, 2021

I came in for servicing and left with a new 2021 Outback with a recent model trade-in from this dealership. Excellent service and professional, customer-friendly sales process. Scott Nemitz (service and Ro More

by wh_lindberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz and Ross Stettner
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi wh_lindberg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your experience with Scott and Ross. Delighted to hear they were able to provide a completely satisfying service and sales experience. We appreciate your patronage and look forward to working with you again soon. Have a great day.

April 08, 2021

Mitch and Erich always come through for me. Great service and they fit me in when my window was stuck during a rainy patch of weather. More

by KARSKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
Other Employees : Mitch Rose and Erich
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi KARSKO. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for the review in regard to your experience working with Mitch and Erick. Happy to hear that they were able to get you in on short notice and provided an excellent experience from start to finish. We look forward to working with you again soon. Have a wonderful day.

April 08, 2021

Went in for service - they had me in the computer and in and out in less than an hour with a clean car and oil change More

by KWEHNER18
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi KWEHNER18. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Happy to hear we provided nothing short of a stellar service experience for you! We appreciate your support and look forward to working with you again in the future. Have a great day.

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