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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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March 07, 2021

Excellent service Prompt responseVery knowledgeable Excellent service Prompt response Very knowledgeable Very friendly Extra effort to price check Will ask for Alex the next time service is req More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi John. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review about your experience with Alex. Very happy to hear he was able to provide you with nothing short of an extraordinary experience. We appreciate your loyalty and look forward to seeing you soon for your next servicing needs. Have a wonderful day.

March 07, 2021

Thorough and good communication . Don’t remember name of the service person I worked with . Recommended new windshield wipers which were needed . Kept me up to date on time vehicle would be done More

by lundmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember service names
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi lundmail. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to leave a review in regard to your recent visit. Delighted to hear that your advisor provided a thorough service experience for you and provided approximate time estimates for your service. We appreciate your business and look forward to working with you again very soon. Have a great rest of your day.

March 07, 2021

Your dealership has joined an exploding number of businesses and organizations doing post-transaction surveys. I doubt this practice will cause substantive change in business practices other than jus More

by TIM@FARRELL4593.COM
Recommend Dealer
Yes
Employees Worked With
Brett Skalisky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
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Mar 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi TIM@FARRELL4593.COM. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review. Our manufacturer wants to ensure that we are meeting our client’s expectations when it comes to providing quality service and experiences. The after-visit requests are available for all of our clients to provide their honest feedback. DealerRater has set this word minimum as a safeguard from fraudulent reviews. We appreciate your feedback and will pass it along to our district management. Have a nice day.

March 07, 2021

Excellent customer service ! Every time I come for service I am being treated like king with most respect. After more than 14 years with the dealer as a customer I am here to stay. More

by OMEGA2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mory Rad, Joe Sorenson, Victor Flores
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Mar 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi OMEGA2000. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review about your overall experiences with our staff. Happy to hear we are endlessly meeting your expectations as a loyal client. Your long-time business is very much appreciated and we look forward to working with you again soon. Have a great day.

March 06, 2021

Well organized great people. 60K service was done quickly and courtesy car was helpful. Mitch found a coupon that made the price less of a problem. More

by Richard
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
Other Employees : Mitch, service adviser
Report | Print
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Richard. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review! Happy to hear that your service was completed in a timely matter and your advisor was able to assist with a coupon. We appreciate your business and hope to see you again soon for your next servicing needs. Have a wonderful day.

March 06, 2021

Wonderful Service! Easy in - easy out. Quick work and didn't have to wait long for the work to be complete. Very pleasant experience overall. More

by AANDCOPPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi AANDCOPPEN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review! Very pleased to hear your overall service experience went exceptionally well and completed in a timely manner. We appreciate your business and hope to see you again soon for your next servicing needs. Have a great day.

March 06, 2021

Shwan was really helpful in explaining everything involved in servicing, gave additional options for for part replacement, never tried to sale any extra service great service ! More

by milind_kshirsagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi milind_kshirsagar. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Glad to hear Shawn provided an exemplary experience with no pressure. We appreciate your business and hope to see you again soon for your next servicing needs. Have a wonderful day.

March 05, 2021

Tom did great job. Made me felt welcome, kept me informed of progress and any changes to initial service request. Great job Thanks you very much More

by JTHLINKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hady
Report | Print
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon JTHLINKS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your experience with Tom. Pleased to hear he was able to complete your service experience to your expectations. If there is anything we could have done to provide you with a five-star experience, feel free to e-mail me directly at: lisa.mullenberg@lutherauto.com. Have a wonderful day.

March 05, 2021

Friendly efficient personnel and service. Good COVID protocols. Ok. My one complaint is that you wouldn’t accept my comments saying they need yo be 25* words! Really!? More

by MARY_DEBRUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi MARY_DEBRUIN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for the review. Happy to hear your service went well and you approved of our current COVID-19 processes. I sincerely apologize about the minimum word limit. This is solely set by the DealerRater platform to prevent fraudulent reviews from being posted, and to ensure all feedback is genuinely from clients. I appreciate your feedback and will pass this along to DealerRater. Have a great day.

March 05, 2021

Great service team / clear and timely communication a a Great service team / clear and timely communication a a a a a a a a a a a a a a a a a a More

by wakrane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen, Ben Mark (last name unknown)
Report | Print
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi wakrane. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide a review about your experience. Happy to hear everything went well. We appreciate your patronage and hope to see you again soon. Have a splendid day.

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