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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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March 03, 2021

Excellent service process. Courteous staff. Quote was reasonable and matched final costs. I felt COVID safe through the process. Thanks to the service center for doing an outstanding job. More

by Flapper9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Flapper9. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your kind review. I am very happy to hear that Nhu provided a thorough and informative experience for you. Glad to hear our COVID-19 precautionary measures helped you feel safe! Your loyalty is invaluable. We look forward to working with you again soon. Have a great day.

March 02, 2021

Everthing was good and handled quickly. Everyone I came in contact with was professional and treated me well. The service was smooth and handled quickly. More

by JIMCALLAGHAN_90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi JIMCALLAGHAN_90. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review! Very pleased to hear that your interactions with our staff met your expectations and your service was completed to your satisfaction. We appreciate your support and business and surely hope to see you again. Have a wonderful day.

March 02, 2021

Tyler was very helpful and communicative while my car was in for service sending frequent updates about where they were in the process. His friendly and helpful manner made the day a positive experience. More

by JENBREMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi JENBREMER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for leaving a review in regard to your recent visit with Tyler. Glad to hear his optimistic attitude ensured your experience would be nothing short of extraordinary! We appreciate your loyalty and hope to see you again soon for your next servicing needs. Have a lovely day.

March 01, 2021

We love. We are treated fairly, everything is explained before work is done. They service my husband’s car. I wish my car was their brand. More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon A. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Fantastic to hear you are very pleased with the recent service experience! If you are looking to get a new Subaru/Acura vehicle, feel free to check with our Sales department and they will help you find the vehicle that suits your individual needs. We appreciate your support and hope to see you again soon for your next servicing needs. Have a great day.

February 28, 2021

I was happy that service appt was accommodated and performed with no issues and in timely manner. Looking forward to see the new bldg facilities. More

by VFALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon VFLALVAREZ. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review! Very pleased that we provided an exceptional service experience for you. Our grand opening is March 8th 2021! We look forward to seeing you at our new building for your next servicing needs. Have a lovely day.

February 28, 2021

Very prompt and courteous service. Thanks! word word word word word word word word word word word word word word word word word word word word word More

by E.TSIPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning E.TISPER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for taking the time to leave a review! We look forward to working with you again soon. Have a great day.

February 28, 2021

As always, friendly staff, awesome service. This dealer must have a policy to only hire people that will go above and beyond for each customer More

by roemerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning roemerc. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. I sincerely appreciate your review about your recent visit. We take pride that our staff has like-minded goals in regard to the importance of client satisfaction to ensure we are providing an exemplary experience for all of our wonderful guests. We appreciate your loyalty and hope to work with you again soon. Have a wonderful day.

February 28, 2021

I didn’t satisfy their service because they didn’t provide me the root cause of the remote lock problem. Their stuff said battery issue but I cannot believe it. The battery was replaced by them on 201 More

by Shima Fighter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SkyLynn Dunkley
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi Shima Fighter. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. We appreciate your feedback and reaching out about the concerns with your recent visit. I have since contacted you via e-mail to further discuss. Please reach out to lisa.mullenberg@lutherauto.com if your concerns are still unresolved so I can provide additional assistance. Thank you and take care.

February 28, 2021

I got my oil changed without an appointment. took about an hour, as it always does, but that's okay since I knew that going into it. The waiting area is really spread out for social distancing purposes. More

by jazzbass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon jazzbass. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. I am very happy to hear that your visit met your expectations with no pressure. We appreciate your business and hope to see you again soon for your next servicing needs. Have a great day.

February 26, 2021

They went above and beyond! Concierge’s service was new to me and very much appreciated because I’m older and I didn’t want to come inside because of Covid. Service went seamlessly. More

by ann.gilles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi ann.gilles. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for taking the time to leave a review of your experience with our new concierge option. Very happy to hear everything went to your complete satisfaction! Glad this option was useful for your individual needs and to safeguard yourself in these unprecedented times. We look forward to working with you soon. Have a fantastic day.

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