Back

Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

Sort by
February 18, 2021

Appreciated showing up for service without an appointment. Since we had it jumped and drove straight over to have the battery checked. Sure enough, we needed a new battery. More

by Nik1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Nik1129. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Pleased to hear that you had a great experience in our Accelerated Service lane and your advisor was able to take care of the issue promptly. We appreciate your support and business and hope to see you again soon. Have a fantastic day.

February 18, 2021

Went smoothly. Yes it did yes yes indeed yes yes yes yes so so so so so so yes yes yes yes yep yep yep More

by JIMCHASEMN59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon JIMCHASEMN59. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide a review about your recent visit. We appreciate your business and hope to see you again soon. Have a splendid day.

February 17, 2021

Tyler was great to deal with. Efficient, friendly, and helpful. I had never been to this Subaru dealership before and he made me feel important with his great customer care. More

by Kipp
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Kipp. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to review your visit with Tyler Newstrom! I am very happy to hear he was able to provide a stellar and welcoming experience for you. We strive to ensure all of our guests—new or old—receive fair quality service. We appreciate your consideration for Luther Bloomington Acura Subaru and hope to see you again soon for your next servicing needs. Have a wonderful day.

February 17, 2021

Service is top notch and they always set expectations appropriately. They ask the right questions and don’t talk down to someone who isn’t a “car person”. More

by hubbs2nik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning hubbs2nik. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear we were able to provide the ideal service experience to suit your needs and provide complete satisfaction. We appreciate your loyalty and hope to see you again soon. Have a great day.

February 17, 2021

Bloomington Subaru did its usual great job Everything done was explained and all questions answered, Everyone was so friendly and eager to help No pressure to do anything after explanation A pleasure to More

by randwpeterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi randwpeterson. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit! Very pleased to hear that your advisor was able to cover all topics to your complete satisfaction. We appreciate your business and surely hope to see you again soon for your next servicing needs. Have a lovely day.

February 16, 2021

The vehicle inspection list is meaningless. I have a 2015 standard transmission Forester. The Clutch Fluid box is never checked. Clearly the inspection list is just printed out with no thought as to w More

by JED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tricia MacEachern
Feb 26, 2021 -

Luther Bloomington Acura Subaru responded

Thank you for sharing your experience. We are unable to verify your visit to our dealership and have tried to reach out to you privately on this site. In order to improve our process and coach our team, we would like to investigate your concerns. Please reach out to us at your convenience with your name and vehicle information. my email address is patricia.maceachern@lutherauto.com

February 16, 2021

It would be helpful to be able to make an appointment for an oil change instead of waiting 2+ hours for "express" service. Any chance of that happening in the future? More

by dsohlberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning dsohlberg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback and review about your recent visit. Accelerated Service is well-received by a majority of our guests for the ease in availability to come in during regular business hours without an appointment. We anticipate once the Acura and Subaru brand split to their own respective buildings, that this would be able to help address the wait time in Accelerated Service. We appreciate your patience, loyalty, and feedback and surely hope to bring a better experience for you next time around. Have a wonderful day.

February 16, 2021

The 30,000 miles service was done right on time. The check in person was Michael Dao and he was very helpful, thorough & polite. When I came to pick up the car I interacted with Victor Flores. He al More

by FRANZ025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Flores
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning FRANZ025. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Very happy to hear you were pleased with the service and interactions with Michael Dao and Victor Flores. Your patronage and support is very much appreciated! We look forward to seeing you soon for your next servicing needs. Have a marvelous day.

February 15, 2021

ALWAYS amazing, professional, courteous service. They are always upfront about cost and no pressure to fix anything that is not within my budget at the moment. I would never even consider taking my Subaru an More

by jaevans_spiritwisdom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh, Ames Jones
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi jaevans_spiritwisdom. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind review about your recent service visit. I am thrilled to hear you thoroughly enjoyed your experience and are very happy with our service here. We hope to bring you many more years of fantastic service. Have a splendid day.

February 14, 2021

Very professional and friendly service representative. Upfront about cost and the time to complete the work. The comfortable waiting area made the wait easier and enjoyable. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jeff. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for leaving a review about your recent visit. Glad to hear your experience went to your complete satisfaction. We appreciate your patronage and hope to see you again soon for your next servicing needs. Have a delightful day.

...
193
...