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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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February 08, 2021

Everyone was very friendly and very accommodating!! I very much appreciate being able to drop my car off and pick up a loaner car as I am from 500 miles away and only bring my car once a year. I have be More

by sls0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loaner car employee (use to live in Fargo)
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi sls0. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent service experience. Very happy to hear that Alex and Kyle took great care of you from start to finish with the service process. We appreciate your loyalty and coming 500 miles to see us! We hope to provide the same level of helpfulness for your next visit. Have a splendid day.

February 07, 2021

Very helpful he listened...customer service was excellent. It was my first experience bringing my car for service couple of things I was confused with he was thoughtful and patient. More

by Bdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi Bdette. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review! Happy to hear that Michael Dao was able to provide excellent communication to your satisfaction during your visit. We hope to see you again soon for your next servicing needs. Have a splendid day.

February 07, 2021

I was received promptly, in a friendly manor by Nhu Le, who remembered me from a previous service visit. We covered my needs- oil/filter change, tire rotation, battery check. She noted approximate cost an More

by RVBERGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi RVBERGEN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide your feedback about your visit with Nhu Le. Very happy to hear that she was able to maintain a sense of urgency, provide prompt updates, and approximate time to repair that unexpected issue during your visit. We appreciate your business and hope to see you soon at our new Subaru building! Have a great day.

February 07, 2021

Very professional, competent, and thorough service. I wouldn't go anywhere else! It was a minor issue, but they handled it quickly, and didn't treat it like a minor issue. More

by vandellenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Sorenson, Marisa Karoff
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi vandellenn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to review your visit with our Service Department. Happy to hear we were able to take care of the problem to your complete satisfaction! We strive to ensure we are providing the same level of care to all our guests, regardless if the concern is a major or minor issue. We appreciate your patronage and loyalty! Have a fantastic day.

February 06, 2021

Excellent 5 star service! Kind courteous professional efficient. Excellent car, excellent dealership, excellent staff. Excellent overall experience. I highly. recommend others to this Dealer to others I More

by J David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi J David. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your positive feedback and review in regard to your recent visit through our Accelerated Service lane. Happy to hear SkyLynn was able to provide a completely satisfying experience for you from start to finish. We appreciate the fantastic support and spreading the good word! Have a wonderful day.

February 06, 2021

I recently visited Luther Bloomington Acura Subaru for a routine maintenance check on my Subaru Crosstrek. The service was prompt and clearly outlined and followed. Leo, the service advisor, kept me informe More

by prattsky
Recommend Dealer
Yes
Employees Worked With
Leo
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi prattsky. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to review your visit with Leo! Grateful to hear that he was able to exceed your expectations and ensure you had nothing short of an extraordinary experience. We appreciate your patronage and look forward to seeing you for your next servicing needs. Have a splendid day!

February 05, 2021

I came in for recall work. Tyler was very accommodating and friendly, i came in for recall work (three repairs). It was completed at the time i was promised. More

by brudgeo
Recommend Dealer
Yes
Employees Worked With
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi brudgeo. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to let us know that your service experience with Tyler met your expectations. Very happy to hear you are completely satisfied. We appreciate your patronage and hope to see you again soon. Have a lovely day.

February 05, 2021

The service here alone would keep me in a Subaru! The service was top notch, good price and the people were incredibly helpful and a joy to work with. More

by Bethebin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo and Aaron
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Bethebin. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Happy to hear that you had an amazing experience with our Service Department! Thank you for providing a review about your visit, we appreciate your astounding support and hope to see you again very soon. Have a lovely day.

February 05, 2021

Express service - took me in right away and kept me updated during my 1+ wait. Contact was patient with me given my hearing impairment. Able to address with staying Covid safe. More

by jkbollmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi jkbollmann. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Please to hear that your Service Advisor, Nhu Le, was able to provide a stellar experience for you from start to finish and take your hearing impairment into consideration. We appreciate your support and look forward to seeing you again soon for your next visit. Have a fantastic day.

February 05, 2021

Top-rate operation - in and out quickly and professionally and the work done to my car (remote starter installation) was done perfectly. Highly recommended to anyone looking to buy and/or serv More

by Bunuelian
Recommend Dealer
Yes
Employees Worked With
Joe Sorenson
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi Bunuelian. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regards to your remote engine starter appointment. Very pleased to hear that Joe Sorenson and his team was able to fully complete this to your expectations. We appreciate the support and hope to see you again soon for your next servicing needs. I hope you have an incredible day!

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